I am...yey me! ^__^
Well, acting on an idea mentioned in another thread... who's a Cingular rep here? ME!!!!!
I am...yey me! ^__^
OK, so do any of you guys know why my GF and I have both been getting about one out of every 5 calls dropped recently? Before about a month ago, we almost never got dropped calls, now it's all the time! What do you recommend that people do, when they get dropped calls? Is there something for Cingular similar to [url=http://www.moox.ws/misc/sprint.htm]this[/url]? I've had cingular since I've had a phone (starting with the nokia 5160!), but now I'm finally thinking about switching.
William, there's a lot of reasons for dropped calls. Where do you live? What kind of phones do you have? How long have you had them? Where are you when the calls drop, are you inside, driving in your car, near a lake, in the basement of your office building? Do you power cycle your phones? That's when you power your phone off for a minute and power on again, so your phone will receive updates from the computer systems. Have you called customer service about the problem? If/when you do, make sure you call from a different phone, not your cel. Call 866-CINGULAR so your phones can have troubleshooting done to them.
We live in New Orleans. I was thinking maybe it's not the phone, since both of us have phones that worked flawlessly until about a month ago, and we both started getting dropped calls around the same time. Is there any mechanism for getting credited for the loss of service?
Followup: I called 866-CINGULA and got a phone company recording that the number had been changed to a non-published number. Calling 611 from my mobile, the nice jamaican sounding woman I finally spoke to told me to call 866-331-0500. She told me that they would give me a dropped call credit consisting of airtime, which wouldn't have been very helpful, since I have more rollover minutes than I know what to do with(I don't talk on the phone a lot). When I told her that, she discounted my bill 15%! I wouldn't think this is something they would do on a recurring basis, but then again, I wouldn't think my dropped calls would persist on a recurring basis. Anyways, she sent an OTA to my phone, so we'll see if that helps anything.
well, at work, the technical name for it is called "Calling 611 and Asking the Rep Nicely".... If you haven't asked for a lot of credits it shouldn't be a big problem.
So we can just call and ask? That's very helpful, thanks!
Now, I've never asked for a credit before, but with every couple of calls being dropped, I expect I will be calling as much as I can stand. At what point does it become excessive, and what would you suggest I do then? Bring both of our phones in to have them looked at?
I figured the problems were somehow related to the ATT merger, having to support more customers on the same towers or something, so I can't really find too much fault with Cingular, but it is annoying, ya know?
I know, it is annoying. The first thing you want to do is call FROM A DIFFERENT PHONE when you have both phones nearby, so troubleshooting can be done. Once the problem is located and corrected, then it's time to talk about a credit.
I'm an AT&T customer and I'm a little confused. With the merge in order to switch to Cingular, I need to buy a new phone and I'm trying to get a good deal on a v551. If i were a new customer, I can get it for free like on buy.com but as a upgrade the phone is like $100+
Also everytime I called CS, they claim that I can go to the cingular website and sign up with a 1 year contract but I cannot find out how to do that.
Like can I buy the phone from buy.com with their number and then port it over but still get it for $50?
If you want the best price on a phone, you sign a 2-year contract.
You can get a 1-year contract, but you'll pay more for the phone. If you have trouble finding that option, call in and ask to speak to the online help desk.
I don't know anything about buy.com, but I tell you this now: if you get a phone there and it doesn't work, call THEM, not me. Also, if you get a phone from someplace besides Cingular, read anything you sign carefully, some places tack on their own early termination fees if you cancel before your contract expires.
Buy.com is a dangerous place, my friend. The deals are great, but it's very buyer beware. Colleene is right in that if there's a problem with the order, it's through the guys you got it from. There's an excellent chance that until the phone is activated, Cingular reps won't even be able to see it, and that can cause frustration on both ends.
So what price can I get the v551 for from you guys?
Or is there a good flip phone with speakerphone you would recommend?
I'm partial to my phone, got a lot of nifty features at the price of a v220. The v551 is nice if you want bluetooth. Best price for phones is online at cingular.com
On the [url=http://www.cellreception.com/towers/la/new%20orleans/page1.html]Cell Tower list for New Orleans[/url], I noticed that only one Cingular tower was listed for the whole city. Verizon has about 20, Alltel has a bunch, Sprint has several, but only one for Cingular and one for ATT. Surely there must be some listed under another name? Do any of you guys know another name their towers might be listed under with the FCC?
The best prices for phones I've seen is at Amazon. I don't see what the problem with buy.com is, though...anyone can unlock their phone, right? :shifty:
I took a look at coverage for the Big Easy, we have TONS of towers there. 2 of them are down, near 610 & Paris.
I knew there must be, but the site I linked to above only lists the one on the I-10 service road in gentilly. Where are you getting your info, and is it available to the general public?
well, you could go into any nearby store to get the info I have about where the towers are.
Colleene, I know you mean to be helpful, but why take the time to go into a store and wait in line if you can get the info from your desk?
To be more clear:
I am looking for an online source for cell tower location, and not a "coverage map", which shows the areas where cingular has coverage. I was surprised to find that the site linked to from these forums doesn't list but one cingular tower. [url=http://forums.mobiledia.com/topic22629-0-asc-30.html]In another thread[/url], it was mentioned that cingular, or actually, SBC, can't maintain its own towers in all cities due to FCC regulations, but that wouldn't explain why the tower search page doesn't list towers here, in a cingular market, right?
Of course, I can google for it or go to the FCC's site, but that's sort of reinventing the wheel if someone here already has that information handy, right?
Oh man, I get off early and look what happens, you guys have a good time without me.
(Unhappy with the people next to me for taking my place posting while I am gone)
I was indeed trying to help. Your welcome. If you want to know what the cingular coverage is, go to a store near you, or call customer service in your own area.
Coverage is easy to find out, the locations of the towers are not. All of these towers should be registered with the FCC, but I can't find but one for the new orleans area. I find that strange. Now I'm wondering if companies ever share towers, or would towers used by Cingular be registered under a different name, perhaps? I think knowing the locations would help me understand the differences in coverage that I get, but maybe not. Regardless, I have infinitely more faith in the wisdom of the people in the forum than I do in the ability of a random CSR to help me find the information. You guys in here are the smart ones, right?
Just a little FYI William, Cingular has roaming agreements with other carriers. Though you may not show any towers in the NO area, does not mean we won't have coverage.
You may show a different alpha tag on your phone such as US Cellular still or perhaps Tmobile. I am a CSR as well and even though Joe Schmo CSR may not have infinate knowledge of the wireless industry we do have access to certain tools we can assist you better with.
To answer your question earlier, I don't believe there is a consumer website to find towers in your area. I did a search at home a while back (8+ months ago) and couldn't find anything. If you want to find a tower in your area, let me know what intersection, city, state and zip and i'll do my best to find the location.
hey man whats up with jacking our thread???? this is for the cing reps to come talk smack :lol: :lol: come on just call in to cc, just not after 330 pm cause thats when i start :grin: