You speak without facts
All I can say is that I totally regret ever switching to T-Mobile. I never ever have signal. Almost every call is dropped. Internet works 20% of the time. Texting takes an hour to go through. This is outrageous. I have called and called to no avail! It is pretty bad when I'm sitting here with my Droid and have to borrow my daughter's Straight Talk phone just to make a phone call. I have a contract but I am about to break it. I don't care anymore! I am payine alot of money for something that barely ever works. DO NOT get T-Mobile. You will be unhappy.
You speak without facts
OMG. I truly despise T-mobile, my story is the following: I have had tm for over 2 years, I upgraded in 2010 to a My Touch 3G, then I started having technical issues in the 8th or 9th month. I was given a 2nd phone, then about 6months later, I had the same "EXACT" issues all over again! I requested a new phone and was told that I couldnt unless, I complained 3 times, then the company would give me an equaled value phone. Sooooo, I went into the store and the tm rep ordered me a phone, did not advise that I had to return the refurbished phone back in 30 days or whatever once the replacement is received in the mail (the tm rep, just kept saying you have to complain, you have accept this replacment), so after my father's death along with unemployment, breakup and moving home to mom. I decided to return the phone, which ended up being over 60 days, but I never even used the phone, because it was pointless this phone is known to have issue (tm rep confirmed the bugs in the phone.) So I was hit with a $388.00 bill for the replacment, refurbished phone that doesnt even have a back. I complained again and was told too bad keep the phone and allow customer care to break up your balance, so you can pay us. I asked why not allow me to just send the phone back it was never used nor did want it. Long story short, I have to try and speak with the store manager to advise that the rep never gave me a time frame, so I was unaware and I still have a crappy phone and crappy service, because this phone drops calls constantly. The best way to make a long story long is that Tmobile could be great, but their customer service is lacking, I am now responsible to pay a restocking fee for a phone that is refurbished and didnt come with a back or a battery and its costing me $388.00. Why would they want to piss off valued long term customers. I just dont get it.
But you guys are really unlucky because I've been trying for over a week now just to get a sim card that goes with the plan I signed up for. Hrs on the phone and long live chats .nada, nothing, All that happens is I get handed off or told to call a number and that person knows less than the one I just was on with. Guess I am lucky because I intend to cancel out before I get started.
The fact that we are on here bad mouthing T-Mobile speaks for itself.
I have been a loyal t-mobile customer for TEN YEARS! When i lost my new phone they basically told me to shove it! they told me i didnt have insurance which i did!
They have also been STEALING from me for the last 6 months by charging me a $5 service fee that i canceled.
Each and every time i called i landed in a foreign call center where NOBODY spoke or understood me very well, and when i asked for a supervisor they "transferred" me to some guy who still didnt know what he was talking about!
TERRIBLE TERRIBLE TERRIBLE t-mobile EXPERIENCE!
CANCELING AND NEVER LOOKING BACK
A year ago I spent 3 hours on the phone with a customer service rep to make sure we would have 3 G service in our area as I have had the same issue with other companies in the past. So after 3 hours of making sure the woman on the other end said yes without a doubt you have all the coverage you are asking about at the address you have given us. So I signed up for service with 4 lines on my contract. and now 1 year later and several handsets later we are now being told that we do not have 3G coverage in our location. not to mention I am being billed over $500 for a $129 handset that was defective when I received it. I have now had my account drafted and overdrawn without permission and I have been told basically too bad they are not going to do anything about it! well I have got news for them they have not seen me take on the big mean corporate world yet but they are fixing to!
They are still the absolute worst cell company ever! I don't think I could even write all the bad things they have done. a short list:
Billed whatever they wanted.
Changed my plan without notifying me.
Never could reconcile my account and they had no way to explain what they did to me either. very scary.
Created a "check" for an EFT without my Dad's permission.TWICE. Even after his bank investigated and found it to be fraudulent! Then, they did it again?
They will NOT call you back. ("Service Tickets" are a joke. All 10 of them I tried over the years.)
They will take money from your account THEN make you fight them to prove they were wrong to do so.
Overcharged (I should say Automatically charged) my "smart phone" when I was on an international trip.AFTER I called them BEFORE I left to ensure I would NOT be charged. they just did it anyway. Even after I gave them "proof" (which was their OWN STATEMENT and RECORDS!). Basically they had the information but they were looking to see if I made back ups and could stand my ground. If I was not able to they would surely have RIPPED ME OFF EVEN MORE!
Data Stick NEVER WORKED properly. clear as day on my records. Hell and back to get them to even acknowledge THEIR OWN RECORDS. Charged me twice as much and then could never show me where I EVER used or needed anything close to the upgraded service. (When I had the lower priced one it was easy to see and the "data rate" usage was too high and I needed the upgrade. As soon as I upgraded, and for 12 months thereafter, I came nowhere near the data usage they claimed. but they had me on the higher plan with huge cancel fees, so I had no way out).
Even though it is FEDERAL Law to allow me to transfer my cell number to a new carrier they pulled a neat trick. "IF, you stop your service at the end of your bill date on the 1st you can not transfer your number because your contract ends on the 14th. if you wait and cancel on the 14th you have to pay for the entire month (not prorated) if you want to keep your number." So, even if you complete your "contract" with them they still stick you for 1/2 a month or more for service you can never use. just to keep YOUR cell number according to (the spirit of) the law.
TOTAL CROOKS! DO NOT DO BUSINESS WITH THEM. and whatever you do NEVER GIVE THEM YOUR BANK AND EFT information.
Forget EVER calling customer service for real help. They all think we are unreasonable or we don't read and understand our contract, or they simply put an "angry",(ripped off) client on "NO CALL, written correspondence only." So, if you don't agree and accept their rip-off B.S. "service", and then if you are not all polite and thank them for screwing you, they can just make you write letters only (you can never call them for service if they black ball you for daring to expect the service you paid for!)
I could literally go on and on and on. it is really unbelievable. If you need more or don't believe ALL OF US on-line with our "unreasonable, angry" stories then just go ahead and sigh a contract with them. You can live the T'd OFF Mobile experience for yourself.
NO.i have been with the T-mobile.so far no problem.
i am also have no signal T-mobile
I am a Mobile Websites Developer for Mobile Website Company We are already Created Millions of Mobile Websites for Hoapital,Restaraunt,Bars,Church and etc
Anyone considering T-Mobile as a wireless provider, DON"T DO IT! You will regret it. Out of all companies I have done business with in the last 30 years, T-Mobile is the WORST! I have ran several businesses, and I am not sure where they learn their customer service skills, but they should be bankrupt due to how poorly their skills are. My wife and I signed up for a plan in a local T-Mobile store and asked for specific coverage that would suit our needs. Of course the salesman blew smoke up our &^%$ and told us whatever we wanted to hear so he could make a sale. He even showed us their "coverage map" that supported his claims. To make a long story short, we buy the phones and sign a two year contract. Immediately we notice there is no coverage in most of the areas we just asked about, the tower in our city is always "down", and we could barely get a signal in our own home. We were so mad we wanted to cancel right away, but the service tech convinced us it was just "temporary" and everything would be fine soon. We took his word for it and waited for "good" service. Needless to say that "good" service was never provided and we lost out on our "grace" period to cancel without consequence. I took my story to their customer service relations, the BBB, the attorney general, everyone I could think of and nothing was resolved. The very arrogant, rude, and obnoxious "guest service" relations lady told us there was no way she would waive our early termination fee and we would suffer severe financial consequences if we refused to pay. Not only did T-Mobile not exceed our expectations which is what most companies strive for, they did not even meet them. And when we were dissatisfied, they only made us more mad. We finally could not take anymore and cancelled anyway, and they stuck us with a $700 final bill. I am so pissed, if I can convince one person to shop somewhere else, I will be well satisfied. I hope you really consider this when choosing a wireless provider, good luck! :x
jfdevoux, here is what the problem is. With T-Mobile, or any other provider, they can only approximate coverage levels. This is because they can't send somebody in to each and every home, or every single area, and test the coverage levels. SO what they do is provide customers a 20 day buyers remorse period. That's nearly 3 weeks. If you can't figure out if the cell phone company is right for you in 3 weeks, then you need to accept some of the blame for this problem yourself.
Look at it from a business perspective. Let's say you were selling the service, and all indications you had stated that you could provide the service to somebody in that specific area. Then that person used it there and told you it didn't work. Well as a business owner, you say what you can (without lying) to get the customer to stay. You have resources to try to resolve the issue. A service request for example, solves hundreds or thousands of these issues each year. That's when they send an engineer out to the tower to see what the problem is. Most of the time it gets fixed and the customer is happy. Sometimes it doesn't. Either way though, you were the person who waited too long after you started your service before deciding to cancel. How long should the trial period be? 60 days? 6 months? You tell me, but I believe 20 days is more than enough to figure it out.
I agree. Their HTC Sensation is a defective piece of crap and they will not I say will not honor the terms ogf their Insuarnce policy by exchaning oit for a galaxy Blaze or SII which is comparable or higher. They offered the Samsung Eclipse which is well below the HTC Sensation and not comparable.
Last edited by iyerlawoffice; 08-10-2012 at 06:02 PM. Reason: Correct Typos
I am really unhappy with T-Mobile. I have been with T-Mobile for over 7 years and I have never had great service. I am in the satisfacotry level and I am paying for three lines and I want execellent service. What can be done for me or can I get out of the contract without paying a penalty because I do not want to pay for three lines because that is expensive?