| Author |
Message |
Emperor Spleen
Posts: 1 |
 
Sun Jun 06, 2004 4:04 am |
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My sister's 5 month old photo phone, T610, has developed a yellow streak inside the screen which got bigger and made it difficult to read texts or see pictures. She sent it to the authorised repair people, Hays Technology, for repair or replacement under guarantee. They say the streak is caused by customer damage, want £65 to repair it, or if we have it back unrepaired, £19 handling charge. My sister swears she hasn't damaged it and there was certainly no sign of external abuse on it. Anyway, I'm wondering if anyone else has had the problem since it would put her in a stronger position with Sony and Hays.
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y051313
Posts: 1 |
Tue Jun 29, 2004 7:21 pm |
I found the t610 has a lot of problem. I bought it last oct, and now the joystick doesn't work.
Could you tell the processure of the repairing? What should be send to the Hays technology? And how long have you waited for the returning of the phone?
Thanks
| Emperor Spleen wrote: | | My sister's 5 month old photo phone, T610, has developed a yellow streak inside the screen which got bigger and made it difficult to read texts or see pictures. She sent it to the authorised repair people, Hays Technology, for repair or replacement under guarantee. They say the streak is caused by customer damage, want ?5 to repair it, or if we have it back unrepaired, ?9 handling charge. My sister swears she hasn't damaged it and there was certainly no sign of external abuse on it. Anyway, I'm wondering if anyone else has had the problem since it would put her in a stronger position with Sony and Hays. |
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shamba
Posts: 1 |
Tue Aug 17, 2004 10:02 am |
My T610 has just done a similar thing at about 5 months old. It started as a yellow "worm" near the screen centre and has grown over the last week into a yello blob about 1cm in diameter. I have spoken to O2 who supplied the phone and have been told to take it into a local shop where a decision will be taken regarding liability.
I know that I have not damaged the phone but will have to wait and see what their judgement is!
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Ayush
Posts: 5
Phone Model:
T610
Service Provider:
Hutch |
Wed Aug 18, 2004 11:22 am |
@spleen you must email or call up SE!!  they must not take u for granted. Do it pal.
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Haydo
Posts: 25
Phone Model:
Ericsson K700i
Service Provider:
Vodafone |
Wed Aug 18, 2004 11:30 am |
Don't take it lying down. Get hold of Sony Ericsson or the Sony Ericsson importer for your country and complain bitterly. If it is a service providor T610 then take it back to the place you bought it and demand a replacement, if they say no then ask to speak to the manager, if he says no then wait till the shop is really really busy and start complaining LOUDLY whilst the shop is full of shoppers...
That should sort them out...
Haydo.. 
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natz
Posts: 1
Phone Model:
T610
Service Provider:
Orange |
Fri Aug 05, 2005 4:37 pm |
ohhhhh yeh!!! exacly the same has happend to my phone!!! Its soo annoying as i cant get rid of it and i know its not my fault!! 
Who do i phone to talk to about it?
Do you think i can get a free replacement?
or something?! 
I can't afford a new phone and my parents wont buy me a new one!! 
Really need to get this sorted before it eats my phone up!! 
pleeeeease anybody reply!!
natz xxx
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