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endonef Posts: 1
Sat Oct 04, 2008 12:49 pm
T-mobile's has a big problem with coverage. We have a 3 lines family plan. Initially it's work fine. Recently one line moved to UW-Madison. But T-mobile has no coverage in the dormitory. I asked T-mobile to terminated our plan. T-mobile agreed that area is not covered, but they would only let me cancel one line without penalty. When I told them it's family plan with 3 lines that I bought. If it's just 2 lines, then it's not a family plan to me. No, they said and they can't do anything on it. Then I went to BBB for a reference, so far BBB transfered my complaints and T-mobile's replies with rejection to my request twice. Now I asked BBB to provide a verdict on it.
When I signed the contract online, they promised to give me $60 rebate. But later the company that signed the contract with me went to bankruptcy. and I didn't get the money.
I told T-mobile that since I didn't get the rebate, which is a part of a package deal, then I have no liability to finish 2 years contract even if it's not the issue of coverage. Then T-mobile shameless replied that the rebate is the liability of the company I signed the contact with. So you see, when T-mobile wants you keep using their service(although worse that others), they said you promised to stay with they for 2 years. When you want them to honor the rebate, they said you signed it with other. Does any one sign the contract twice when they buy any thing with rebate online? All of them are a package deal. But only T-mobile would think these are two unrelated issues.
I wonder how long T-Mobile can keep doing business in US.
colorsealnw Posts: 1
Tue Feb 03, 2009 10:53 pm
got my bill, had a extra $20 dollar charge, called up coustmer service and they told me i could do nothing because I was not on the account, bill is in my name, to my address, I am the one that applied for the service, They have cost me thousands of dollars because of dropped called and no service, even in town (Portland Or) others are all around me talking on their phones and i cannot get a signal. I was upset at the coustomer service, and expressing myself and was then told by the guy that he would hang up if I did not stop cursing at him, NOT ONCE DID I EVER SAY A CURSE WORD, and call him on it, refused to even look at the account. I now have AT&T as my provider, and am going to back charge T-Mobile for some of the work that was lost. GOODBYE SHITTY RECEPTION, GOODBYE T-MOBILE
Reikenx Posts: 17
Fri Sep 04, 2009 9:41 pm
T-Mobile @home, more bars in your....home?!?!
heh, sorry we actually don't like @home too much in our center, but it's nice to have something similar to a mini cell tower in your home, providing you have a broadband internet connection
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