| Author |
Message |
booboy
Posts: 150 |
 
Wed Jun 09, 2004 5:55 pm |
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I just signed up with Sprint and had them deactivate my 8100 and activate my new phone. Customer service told me to leave my new phone and in under 2 hours it would be ready to go. I've been waiting over 2 hours and it's not working. I've tried to call and it doesn't ring. I turn it on and off but it doesn't do anything. Anyone have this happen before and do I need to call Sprint up again? Thanks.
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GSMDude
Posts: 228 |
Wed Jun 09, 2004 5:59 pm |
Mine took under 30 min. Generally they'll tell you 2-4 hours for voice and 6-12 hours for data.
I suggest you check by going through your menus and seeing if the phone numbers you entered are correct. You should be able to turn off the old handsent for 24 hours after teh ESN swap to be certain there is no interference with the process. But if it were me, I'd just call.
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jumalian
Posts: 5
Phone Model:
NEC
Service Provider:
AT&T |
Tue Aug 10, 2004 3:04 am |
oh man, i just went thru hell to switch my at&t account over to sprint.
i signed up on monday, aug. 2nd, at 6pm. the salesman said by 9pm that night, my phone # should be completely switched over.
9pm, mon aug 2nd - phone not working yet
10pm, mon aug 2nd - spoke w/ sprint rep - was told to check again the following day
10am, tue aug 3rd - not working yet...sprint rep informed me of error message coming from at&t...told to check back later
3pm, tue aug 3rd - still not working...again was informed of error message from at&t...told to check back later
7pm, tue aug 3rd - still not working...investigating error message from at&t...check back tomorrow
11am, wed aug 4th - still not working...informed of error message again..."escalating issue" to technical support w/ a "high priority" message...turn-around time - 3 to 5 business days
7pm, wed aug 4th - still not working...error message, "escalating issue, w/ high priority" message....turn around time - 3 to 5 business days. informed sprint rep and porting rep that the reason why i was switching from at&t to sprint was to avoid having to use at&t service, for my strong dissatisfaction of their service
11am, thurs aug 5th - still not working...error message, "escalating issue, w/ high priority" message....turn around time - 3 to 5 business days. at&t phone no longer working. informed rep that i NEED my phone for my business (loan officer)...can't work without cell phone....informed again, 3 to 5 business day
4pm, thurs aug 5th - still not working...error message, "escalating issue, w/ high priority" message....turn around time - 3 to 5 business days. at&t phone no longer working. informed rep that i NEED my phone for my business (loan officer)...can't work without cell phone....informed me that there's nothing they can do and, again, 3 to 5 business days
8pm, thurs aug 5th - still not working...error message, "escalating issue, w/ high priority" message....turn around time - 3 to 5 business days. at&t phone no longer working. informed rep that i NEED my phone for my business (loan officer)...can't work without cell phone....informed me that there's nothing they can do and, again, 3 to 5 business days...while on hold for supervisor, at exactly 9pm, phone call was disconnected...called back, received message "offices are closed"
12pm, fri aug 6th - still not working...this time, was told they NEVER received an error message from at&t, and they had NEVER escalated the issue, and no high priority message. system is down...nothing they can do for me....wait 3 to 5 business days
3pm, fri aug 6th - still not working...told again that the issue was never escalated...will send thru escalation again....wait 3 to 5 business days.
8pm, fri aug 6th - still not working....issue was escalated...wait 3 to 5 business days....while on hold for supervisor, at exactly 9pm, call was disconnected...i call back, i receive message "offices are closed"
12pm, sat aug 7th - still not working...issue was NEVER escalated, NEVER received error message from at&t...system, again, was down...nothing they can do for me but "escalate the issue to technical support w/ high priority" message....wait 3 to 5 business days.
9pm, sat aug 7th - still not working...issue was NEVER escalated, NEVER received error message from at&t...system, again, was down...nothing they can do for me but "escalate the issue to technical support w/ high priority" message....wait 3 to 5 business days
11am, sun aug 8th - still not working...notes show that issue was never escalated on wed, thurs, nor fri...escalated on sat w/ high priority message...wait 3 to 5 business days
8pm, sun aug 8th - still not working...notes show that issue was never escalated on wed, thurs, nor fri...escalated on sat w/ high priority message...wait 3 to 5 business days...while on hold for the supervisor, at exactly 9pm, phone call was disconnected...received message "offices are closed"
1pm, mon aug 9th - still not working...found out that the request for number transfer was cancelled....no phone call to inform me...no email...nothing...spoke w/ supervisor...told her the exact story above....she was embarrassed....re-entered request to transfer phone number from at&t to sprint....waived activation fee...waived all charges for 1st month...waived all charges next month on girlfriend's account.
5pm, mon aug 9th - WORKS!
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scott9710
Posts: 8 |
Sat Jan 15, 2005 12:47 pm |
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Activations when you are hotlined take up to 2 hours esn swap meaning changing phone up to 4 hours to provision. New service when you leave the store new service with Vision 4 hours to provision don’t use before that time
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macrip3
Posts: 6
Phone Model:
Ut Starcomm 7250
Service Provider:
MetroPCS |
Sat Jan 15, 2005 11:02 pm |
I almost had a similar experience...One of the reps told me it would take 48 hours to activate and provision my account.
I later found out that the representative did not program my phone properly.
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2stepps
Posts: 17
Phone Model:
nada
Service Provider:
nada |
Thu Feb 24, 2005 6:36 am |
| macrip3 wrote: | I almost had a similar experience...One of the reps told me it would take 48 hours to activate and provision my account.
I later found out that the representative did not program my phone properly. |
I think they meant 4 to 8 hrs, and I have seen it take almost 16 due to delays; especially around Christmas with everybody getting new phones.
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macrip3
Posts: 6
Phone Model:
Ut Starcomm 7250
Service Provider:
MetroPCS |
Thu Feb 24, 2005 10:02 pm |
Nope...The guy meant 48 hours. I called the 800 Number. She walked me through the programming and I found out that he did not finish the job. About 30 minutes after we finished the programming it worked.
I called it from my home phone and it worked. Also, Our reps have the uncanny ability of telling customers that the "used" phone that they purchased is "stolen".
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samsung i500
Posts: 1
Phone Model:
Samsung I500
Service Provider:
Sprint |
Wed Jun 15, 2005 10:01 pm |
it took me 3 min and about 5 min to beable to get on the web
cody
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MortgageMan
Posts: 7 |
Sun Jul 03, 2005 4:04 am |
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Normal provisioning time for a new activation is up to 2 hours, average 30 minutes. 4 Hours for vision and ready link to be enabled. ESN (phone) swaps take up to 2 hours, average 15 minutes. Porting a number COMPLETELY depends on the company you're porting from. Cingular and ATT are the worst, they have been fined millions by the FCC for not adhereing to the WLNP standards and delaying porting.
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2stepps
Posts: 17
Phone Model:
nada
Service Provider:
nada |
Wed Jul 20, 2005 5:19 am |
| MortgageMan wrote: | | Normal provisioning time for a new activation is up to 2 hours, average 30 minutes. 4 Hours for vision and ready link to be enabled. ESN (phone) swaps take up to 2 hours, average 15 minutes. Porting a number COMPLETELY depends on the company you're porting from. Cingular and ATT are the worst, they have been fined millions by the FCC for not adhereing to the WLNP standards and delaying porting. |
After doing an esn swap and ##msl the phone will work right away as long as the other phone is turned off In fact if they are not on the first phone we are supposed to call them back to test it. - The web depends on if provisioning is backed up. Have seen it work right away and have seen it take up to 10 hours.
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