| Author |
Message |
McGirk
Posts: 2361
Phone Model:
AX380 Wave
Service Provider:
Alltel |
 
Thu Jan 11, 2007 2:49 pm |
When calling your own cell phone from an outside line to check vmail, try hitting the ignore soft key to take you straight to vmail, then you can hit * and password.
If they had a standard number to call for vmail, then you would have to enter a username as well as a password, and that would be distinctly more inconvenient.
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allyg
Posts: 5
Phone Model:
Fusic by LG
Service Provider:
Sprint |
Thu Jun 28, 2007 8:11 pm |
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this was a big help. i have a few of the numbers, like for the Sero plans, 888-882-4030, but couldn't get a hold of a direct retention line. Thanks a lot!
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over35mom
Posts: 20 |
Fri Jul 20, 2007 10:27 pm |
| 2stepps wrote: | email address' are here
for complaints with sprint
and / or
'Gary
they are the president and chairman of sprint |
Thank you for providing this information. But do you know if emailing them would really help if your unhappy with the way youve been treated?
I have been reduced to tears out of frustration two friday's in a row now. As of right now they emailed me a plan to keep me on but I am still not happy about the phone situation. And I was hung up on so many times, sent to wrong departments numerous times, and had to repeat my story at least 15 times both fridays only to be told "oh I am sorry they put you through to the wrong department" or "I'm sorry ma'm this is customer svc you need tele sales" ETC ETC ETC. I could go on for hours about the bad service and lies I have received over the past year. Sorry! so again, do you think it does any good at all to email them and complain about how poorly I was treated and how because I am just too tired to deal w/it all anymore I will cave and settle? And the phone numbers you gave, is there anyone there that ha more pull then the cancellation dept persons supervisor? She put me on hold and came back to say ok because of all the dropped calls (which is why they told me to get a ic902) we will credit your account $200.00 so I assume her supervisor told her to throw me that bone. I am so stressed out from dealing with them I feel like someone should know how BAD they treat thier current customers while offering new customers so much more.
Thanks, and I apologize for the length of this.
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McGirk
Posts: 2361
Phone Model:
AX380 Wave
Service Provider:
Alltel |
Wed Jul 25, 2007 11:50 am |
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The more emails they get from upset customers the more likely they are to fix the problem. But don't cave, if you're unhappy go with another company. The threat of losing a customer is a bigger one then the threat of an unhappy customer who stays anyway.
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over35mom
Posts: 20 |
Fri Jul 27, 2007 11:29 am |
| McGirk wrote: | | The more emails they get from upset customers the more likely they are to fix the problem. But don't cave, if you're unhappy go with another company. The threat of losing a customer is a bigger one then the threat of an unhappy customer who stays anyway. |
Hi again, I normally prefer to email but I cant type everything, would take at least an hour, with the babies demanding my attenion. i have 2 little ones. So which number should I call? And what is clare? i saw that one and i think 1 or 2 other ones I was clueless about.
Thanks!
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zebbie64
Posts: 1 |
Tue Sep 04, 2007 2:41 pm |
Do you have an updated list, the only number that is not diconnected or changes is the main number.
Thanks
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raindr0pzz
Posts: 1 |
Fri Oct 12, 2007 1:57 am |
| over35mom wrote: |
Thank you for providing this information. But do you know if emailing them would really help if your unhappy with the way youve been treated?
I have been reduced to tears out of frustration two friday's in a row now. As of right now they emailed me a plan to keep me on but I am still not happy about the phone situation. And I was hung up on so many times, sent to wrong departments numerous times, and had to repeat my story at least 15 times both fridays only to be told "oh I am sorry they put you through to the wrong department" or "I'm sorry ma'm this is customer svc you need tele sales" ETC ETC ETC. I could go on for hours about the bad service and lies I have received over the past year. Sorry! so again, do you think it does any good at all to email them and complain about how poorly I was treated and how because I am just too tired to deal w/it all anymore I will cave and settle? And the phone numbers you gave, is there anyone there that ha more pull then the cancellation dept persons supervisor? She put me on hold and came back to say ok because of all the dropped calls (which is why they told me to get a ic902) we will credit your account $200.00 so I assume her supervisor told her to throw me that bone. I am so stressed out from dealing with them I feel like someone should know how BAD they treat thier current customers while offering new customers so much more.
Thanks, and I apologize for the length of this.
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I am in the same exact situation as you (except they gave me a crappy ic502 and a measly $50 credit!).I am just sooo frustrated with EVERYTHING! this has been going on for far too long, and it seems that more problems come up every time! jhdacbjgkahsnkdaa
I was wondering, did you ever email the president & chairman of sprint? did they respond? And did you ever get any of your problems resolved at all?? What did you do? I'm soo sorry for all the questions, but I am simply out of my mind. Pls. let me knoow! (my email: raindr0pzzATyahooDOTcom)
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DrSprint
Posts: 3 |
Sun Jan 06, 2008 11:31 pm |
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As I have said many times before in different threads, the best option for any complaint is not to go through customer CARE(not claire) but instead go to your nearest Sprint CORPORATE store(not an authorized retailer). Even if you have to drive a good distance to get there it is still worth it in the end.
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sprint ahead
Posts: 1
Phone Model:
lg550
Service Provider:
Sprint |
Mon Feb 11, 2008 1:32 pm |
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Update the Sprint Pcs Numbers - Customer Service - Straight to Rep.
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McGirk
Posts: 2361
Phone Model:
AX380 Wave
Service Provider:
Alltel |
Tue Feb 12, 2008 10:34 am |
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And I'll repeat that most of the Sprint Corporate locations are sales driven and oriented, caring little for the issues, or of proper customer care.
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