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tampadelphian
Posts: 406 |
 
Wed Feb 21, 2007 7:23 pm |
risho-san. You are full of anger. Your chi is seriously off-balance.
Chant with me
OOOOOMMMMMMMMMMMMMMMmmmmmm
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itsajoey
Posts: 377
Phone Model:
t-mobile dash
Service Provider:
t-mobile |
Thu Feb 22, 2007 2:16 am |
| risho wrote: |
The stupid customer reps like Sir_GoAt on this forum, repeatedly told me on 3 different calls that roaming text messages are free since I have an unlimited text plan, and I repeatedly questioned them before I left the country how much it will cost me, and they said nothing, only to find out that I have a bill of $300 in text messages.
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hmmm and yes all roaming text are free you probably didnt mention that you went out of country thats international not roaming two different things. just cuz you have free roaming calls you thing you can go international with you phone and make a call and it be free come on now think! and i bet all the phone problems with your blackberry was your fault i have had alot of phones replaced with out a problem . you know you have to send the phone you get replaced with in seven days lol
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bcagle3
Posts: 137
Phone Model:
Sam 629
Service Provider:
T- mobile |
Fri Feb 23, 2007 12:36 am |
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ah a voice of reason but what most likely happend was he was told incomming messages was covered but not outgoing
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risho
Posts: 9 |
Mon Feb 26, 2007 7:07 pm |
Well my friend itsajoey, I know the difference between international and roaming.
T-mobile has nationwide packages, so we do not really technically roam in the US, unless we go out of the country.
Roaming is when you go out of your network, may it be international or to the moon.
I mention many times that I am LEAVING the country; they even told me it will cost me $2.99 to make a call, which I was aware of. When I asked about the text status from there, they said it was free since I have a message bundle.
Well what was done was done. t-mobile is day light robbery that’s all I got to say.
I know I have 7 days to return my old/non working handset. But I got the out of warranty notice the next day I called the problem in. and it said upon testing your old device. now come-on if that’s not an error what is it. however when I fought it T-mobile had nothing to say, and refunded my money,.
However they did not accept their error for the text status while roaming internationally.but since they are guilty bats. They negotiated me for 50% discount. if you are so certain that you are right you do not negotiate.
I am not the only one who thinks T_MOBILE customer care suck, they themselves knows it too. Maybe instead of running sweatshops at their call centers they should invest more on hiring educated customer service personal, not idiots.
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risho
Posts: 9 |
Mon Feb 26, 2007 7:08 pm |
Thanks my friend
tampadelphian
your remedy works
 )))
but it will be much better when I leave t-mobile
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bcagle3
Posts: 137
Phone Model:
Sam 629
Service Provider:
T- mobile |
Tue Feb 27, 2007 9:22 am |
| risho wrote: | Well my friend itsajoey, I know the difference between international and roaming.
T-mobile has nationwide packages, so we do not really technically roam in the US, unless we go out of the country.
Roaming is when you go out of your network, may it be international or to the moon.
I mention many times that I am LEAVING the country; they even told me it will cost me $2.99 to make a call, which I was aware of. When I asked about the text status from there, they said it was free since I have a message bundle.
Well what was done was done. t-mobile is day light robbery that’s all I got to say.
I know I have 7 days to return my old/non working handset. But I got the out of warranty notice the next day I called the problem in. and it said upon testing your old device. now come-on if that’s not an error what is it. however when I fought it T-mobile had nothing to say, and refunded my money,.
However they did not accept their error for the text status while roaming internationally.but since they are guilty bats. They negotiated me for 50% discount. if you are so certain that you are right you do not negotiate.
I am not the only one who thinks T_MOBILE customer care suck, they themselves knows it too. Maybe instead of running sweatshops at their call centers they should invest more on hiring educated customer service personal, not idiots. |
sorry man but i have to say it.
ppl like this are the reason reps have a hellish job. when you talk to a rep the not the acct and anyone in tmo can read it. in 3years of working there i have seen no intentional misleading only mistakes which were caught and corrected by the first person to read the notes. if you were told your text was covered internationally ut was noted on the account the first person you talked to would have seen that and helped it if it says only incomming was overed or only metioned domestic roaming the that is 99.9% of the time that is what happened. if you want e-mail or pm me your number and ill look and see what i can do if you bash my cry to the moon or act like a spoiled child without letting me see if i can help you i eill post it everywhere i can to show all these ppl you just want to bitch not get help. if i find you are right ill post that it's your choice i can help or you can be an a** but not bowth
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risho
Posts: 9 |
Tue Feb 27, 2007 1:02 pm |
| bcagle3 wrote: | | risho wrote: | Well my friend itsajoey, I know the difference between international and roaming.
T-mobile has nationwide packages, so we do not really technically roam in the US, unless we go out of the country.
Roaming is when you go out of your network, may it be international or to the moon.
I mention many times that I am LEAVING the country; they even told me it will cost me $2.99 to make a call, which I was aware of. When I asked about the text status from there, they said it was free since I have a message bundle.
Well what was done was done. t-mobile is day light robbery that’s all I got to say.
I know I have 7 days to return my old/non working handset. But I got the out of warranty notice the next day I called the problem in. and it said upon testing your old device. now come-on if that’s not an error what is it. however when I fought it T-mobile had nothing to say, and refunded my money,.
However they did not accept their error for the text status while roaming internationally.but since they are guilty bats. They negotiated me for 50% discount. if you are so certain that you are right you do not negotiate.
I am not the only one who thinks T_MOBILE customer care suck, they themselves knows it too. Maybe instead of running sweatshops at their call centers they should invest more on hiring educated customer service personal, not idiots. |
sorry man but i have to say it.
ppl like this are the reason reps have a hellish job. when you talk to a rep the not the acct and anyone in tmo can read it. in 3years of working there i have seen no intentional misleading only mistakes which were caught and corrected by the first person to read the notes. if you were told your text was covered internationally ut was noted on the account the first person you talked to would have seen that and helped it if it says only incomming was overed or only metioned domestic roaming the that is 99.9% of the time that is what happened. if you want e-mail or pm me your number and ill look and see what i can do if you bash my cry to the moon or act like a spoiled child without letting me see if i can help you i eill post it everywhere i can to show all these ppl you just want to bitch not get help. if i find you are right ill post that it's your choice i can help or you can be an a** but not bowth |
Well tell me how much level of access you will have. Can you listen to the actual recordings of the conversations? Can you post them on the internet?
I know what the notes of the account say, because so many reps told me about it, and all of them tell me a different story every time I call. If you are just a rep I don’t need your help, I don’t want to hear a different version of another reps story.
But what I want to hear is what’s on the tapes. if you can get that let me known.
T-mobile corporate office tried doing that, at first he told me it will take him an hour to get the tapes. And he said if they hear that they did infarct tell me about the prices I will be responsible for the total amount. But if they did tell me it’s free to use, then they will credit my account, I agreed to this.
I received a call after 4 days, and he tells me that he could not get the tapes, but they can offer me 50%, so I am thinking he did listen to the tapes, and found out that I am right, so he gave me 50% off and steal at least 50% of the money. I am tired of this BS so I will pay the rest. Money was never the issues; I pursued this just so companies like T-Mobile can’t bully people in their interest all the time, but I am leaving t-mobile along with 27 of my family and friends who are on T-Mobile. I am sure it’s a small amount of customers t-mobile is losing but they will not get to steal from us anymore.
So I am not bitching about it, simply just want everyone to be aware what scum t-mobile is. I have nothing personal against you or any other rep. my brother in law owns a few t-mobile stores. I know people/reps make mistakes it’s only human, but suffer the consequences with out passing the buck to the customers.
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bcagle3
Posts: 137
Phone Model:
Sam 629
Service Provider:
T- mobile |
Wed Feb 28, 2007 10:01 pm |
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i can most likely help you i dont care what other reps have said or done i just want to look with a fresh set of eyes if i can help i will
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NOMORE!
Posts: 2 |
Fri Mar 02, 2007 1:46 am |
The dumbest sales move I have ever seen - T-MOBILE’s inability to live up to their promises:
What I am about to describe is the dumbest sales move I have ever seen:
I have been a T-Mobile customer since November 2005 and on Christmas 2006 I added another line to my T-Mobile account (a separate one at that; at a full price). Later I decided to also include another family member to my account and that’s when my ordeal began.
I was attracted to T-Mobile’s promise of getting great rates and phones, especially when joining “my faves”, their newest type of minute sharing plans.
I called their 1-877-387-4324 help number and express my desire to add another line (it would be a total of three) and a female sales rep takes my information and confirmed that I would get two phones (Motorola v195s and Nokia 6103) for $29.99 each with a one-year agreement. When I was in the tedious process of listening to the agent read all the terms and conditions the call drops (sign of tings to come?!?!) then I waited about ten minutes to see if she would call me back, but as that never happened (you’d think the sales was important enough, right? Guess not…) . So then I call back (same number 1-877-387-4324) and a helpful gentleman named Bill takes my call and goes over the whole process again: once again, just like the previous agent he confirms the terms (one year agreement) and the Motorola v195s AND a Nokia 6103 at $29.99 both. The only thing was, since one of the phones was actually replacing an existing phone I own for a line I have, they would have to transfer me over to customer service so they could take care of the upgrade (replacement of my existing non-my faves-enabled phone) and that’s when the real headache began.
Agent Bill (courteous) transfers me to customer service and agent Stephen takes over the call to finalize the transaction. Stephen was courteous and promised to take care of the details but states the phone I was upgrading to cost 29.99 with a two-year contract, something different that I was told before by two agents (the female first, then Bill) and states that the price with a one-year contract is $79.99. By now I had spent over one hour on the call speaking to agents and being put on hold and transferred. I explain that it would not make sense to agree to a two-year contract on just one phone if the two other phones I had just agreed on, are a one-year contract. Stephen listens as I recount the events and promises to care of the situation by means of transferring me to another agent who could help. Much help she was not – representative SONIA – who proceeds to repeat everything Stephen had said about the price of the Nokia 6103 and the contact duration. I explain my situation every way I can, but the rep is adamant about charging me $79.99 for the phone I had been told would cost 29.99 and keeps saying that “sales’ or the other “department” has no authority on the price of phones that are an upgrade. I try to reason again, saying I feel cheated as someone who was promised one
Frustrated, tired and betrayed I simply request the whole transaction to be cancelled – new lines, new contract and new phones and state my dissatisfaction and frustration with T-Mobile once more. To add insult to injury agent Sonia places me on hold once again (!) and when she comes back she says “that it is too late to cancel the shipment of the phone” and instructs me to simply “reject the package once it arrives”.
When the conversation was very near the end, I decide to ask the agent one last question, which I ask you too, whoever is reading my saga: - Is the whole discussion, loss of business, loss of a customer, extra work on the part of the agents, shipment on the phone, all of those costs put together – worth it? Would it not be better to ajust admit fault and keep the customer happy?
CONCLUSION:
1. I was going to commit to another year of service; but it turns out it’s a loss all around - my time and energy and T-Mobile’s loss of a customer.
2. Or does T-Mobile consider that a loss? A. The sale of two phones B. losing a customer that could be loyal for years to come.
NOW DOES THAT MAKE SENSE FORM A SALES STANDPOINT? Not to me, who has worked in the customer service and sales for years…The old adage, “THE CUSTOMER IS ALWAYS RIGHT” seems to have NO MEANING anymore, AT LEAST NOT TO T-MOBILE, it seems. And what’S worse is that they simply do not care if one of their own promises something and doesn’t keep their word.
Shame…
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bcagle3
Posts: 137
Phone Model:
Sam 629
Service Provider:
T- mobile |
Fri Mar 02, 2007 9:39 am |
| NOMORE! wrote: | The dumbest sales move I have ever seen - T-MOBILE’s inability to live up to their promises:
What I am about to describe is the dumbest sales move I have ever seen:
I have been a T-Mobile customer since November 2005 and on Christmas 2006 I added another line to my T-Mobile account (a separate one at that; at a full price). Later I decided to also include another family member to my account and that’s when my ordeal began.
I was attracted to T-Mobile’s promise of getting great rates and phones, especially when joining “my faves”, their newest type of minute sharing plans.
I called their 1-877-387-4324 help number and express my desire to add another line (it would be a total of three) and a female sales rep takes my information and confirmed that I would get two phones (Motorola v195s and Nokia 6103) for $29.99 each with a one-year agreement. When I was in the tedious process of listening to the agent read all the terms and conditions the call drops (sign of tings to come?!?!) then I waited about ten minutes to see if she would call me back, but as that never happened (you’d think the sales was important enough, right? Guess not…) . So then I call back (same number 1-877-387-4324) and a helpful gentleman named Bill takes my call and goes over the whole process again: once again, just like the previous agent he confirms the terms (one year agreement) and the Motorola v195s AND a Nokia 6103 at $29.99 both. The only thing was, since one of the phones was actually replacing an existing phone I own for a line I have, they would have to transfer me over to customer service so they could take care of the upgrade (replacement of my existing non-my faves-enabled phone) and that’s when the real headache began.
Agent Bill (courteous) transfers me to customer service and agent Stephen takes over the call to finalize the transaction. Stephen was courteous and promised to take care of the details but states the phone I was upgrading to cost 29.99 with a two-year contract, something different that I was told before by two agents (the female first, then Bill) and states that the price with a one-year contract is $79.99. By now I had spent over one hour on the call speaking to agents and being put on hold and transferred. I explain that it would not make sense to agree to a two-year contract on just one phone if the two other phones I had just agreed on, are a one-year contract. Stephen listens as I recount the events and promises to care of the situation by means of transferring me to another agent who could help. Much help she was not – representative SONIA – who proceeds to repeat everything Stephen had said about the price of the Nokia 6103 and the contact duration. I explain my situation every way I can, but the rep is adamant about charging me $79.99 for the phone I had been told would cost 29.99 and keeps saying that “sales’ or the other “department” has no authority on the price of phones that are an upgrade. I try to reason again, saying I feel cheated as someone who was promised one
Frustrated, tired and betrayed I simply request the whole transaction to be cancelled – new lines, new contract and new phones and state my dissatisfaction and frustration with T-Mobile once more. To add insult to injury agent Sonia places me on hold once again (!) and when she comes back she says “that it is too late to cancel the shipment of the phone” and instructs me to simply “reject the package once it arrives”.
When the conversation was very near the end, I decide to ask the agent one last question, which I ask you too, whoever is reading my saga: - Is the whole discussion, loss of business, loss of a customer, extra work on the part of the agents, shipment on the phone, all of those costs put together – worth it? Would it not be better to ajust admit fault and keep the customer happy?
CONCLUSION:
1. I was going to commit to another year of service; but it turns out it’s a loss all around - my time and energy and T-Mobile’s loss of a customer.
2. Or does T-Mobile consider that a loss? A. The sale of two phones B. losing a customer that could be loyal for years to come.
NOW DOES THAT MAKE SENSE FORM A SALES STANDPOINT? Not to me, who has worked in the customer service and sales for years…The old adage, “THE CUSTOMER IS ALWAYS RIGHT” seems to have NO MEANING anymore, AT LEAST NOT TO T-MOBILE, it seems. And what’S worse is that they simply do not care if one of their own promises something and doesn’t keep their word.
Shame… |
in every store that phone is 29.99 on a two year either you heard wrong or the person mase a mistake simple fact is this if you quote a wrong price to a customer in your line of work do they automaticaly get it or do you own the mistake if any company changed its price just because of a persons mistake that would get abused by reps and a lot of "mistakes" would occur i tell all my reps if you quote a worng price you better be ready eplain what happend and win back the cust if you cant i will and you will loose the sale
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