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Samsung
Posts: 3141
Phone Model:
Motorola RAZR2 V8 |
 
Mon Feb 07, 2005 2:49 am |
Well Im sure if the charges are not valid then you will get an adjustment done to your account.
try WDG
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lester83
Posts: 59
Phone Model:
Motorola V551
Service Provider:
Cingular |
Tue Feb 08, 2005 1:16 am |
| zepman wrote: | You're right, the charges DON'T add up. That's the point. Initially, I got the internet service for connecting my PDA for transmitting sales order that are then dumped into my company's main server straight through my phone and PDA.
When I signed up for the internet, it has "Free, Unlimited" MyE-Mail. I rarely, if ever, use text messaging. I've NEVER used instant messaging on my phone or home computer.
The tremendous amount of "Browser Messages" coming through are being dumped from my Yahoo/SBC that I plugged in on the T-Mobile website. These, despite what it says on my phone, are being charged as "Text Messages." I've gotten independent, third-party verification of this from a T-Mobile retail store manager. They are the ones that told ME what the problem was.
A Tech Mgr. @ T-Mobile Customer Care even acknowledged there was problem. Then, some idiot at Customer Care decided, suddenly, there wasn't a problem.
So, you can LOL all you want, but it doesn't address MY problem!
Sounds to me like you guys work for T-Mobile Customer Care. |
I dont know if you noticed that on the page that i linked to on my previous post, there was a line that says: "Also, receive text message alerts when you’re sent an important e-mail."
Do you think that this might possibly be a source of some of the 'fake messages'? Do you think that perhaps some account settings might need to be adejusted? Is it possible that you might have overlooked some miniscule detail somewhere? Could it be that you were using a non T-Mobile network when you were getting your emails? [Note- It's 10.00 per MB while roaming in the US, 15.00 per MB while oustide. Did you know that Mr. Always Right?] Or, are you perfect and know everything about how the billing system may or may not work and you're right and T-Mobile is wrong and that's it.
I have Cingular service. When I need to know something about it, I look it up instead of assuming or guessing or asking someone in the store. When I got my v551, I wanted to know exactly what I would and would not be charged for when I used certain features, mainly MMS and WAP. Whenever I send a MMS, my phone says 'message sent' and then a box pops up saying 'xxxx bytes transfered' I asked 3 different CSRs about how MMS was billed. All 3 told me that I would be charged .25 each (or taken from my package) plus the internet costs for the data transfer. (ie. I paid .25 plus .01 per kb for each MMS.) That was not what the website said, so when I spoke to someone for the 3rd time and heard the same [wrong] answer, I calmly explained that they were wrong and how so. I printed out the page from the website that said that each MMS was .25 each. period. It said that there were no 'transfer charges' and I told them this. Finally, after putting me on hold and looking up the answer also, she came back and told me that I was right. I made sure that my bill reflected that when I got it.
Basically, my point is:
1) Don't assume that just because there are some questionable charges on your bill, the whole thing is wrong. You are wrong about that.
2) Don't take the lazy way out and only get the major points about a feature and how it works, etc. Find out every single detail about it. Examine every possible senerio that might happen, even if you KNOW it never will.
3) Don't act like you are God and cannot do anything wrong. If you made a mistake (even if it was because you didn't bother to find out every tiny piece of information), admit it. You expect T-Mobile to, and without even knowing if they did or not.
4) Don't expect the world and settle for nothing less. That's what it sounds like you're doing here.
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jetpower
Posts: 9
Phone Model:
Nokia 8260
Service Provider:
ATT->Cingular |
Sun Feb 13, 2005 4:01 am |
CRYMSYN'S experiences are similar to a few of mine, beginning with deployment of 3 phones for my client. In this case, their back office crossed records, support reps couldn't get it straightened out, and I had to threaten a smart and awake tech in order to get final resolution. Later, t-mobile changed settings without notice when they finally deployed their own email server, and advanced data support wouldn't admit that their own webmail settings were incorrect; fortunately, my connectivity experience enabled me to resolve it without their help. In each case, I maintained meticulous histories of our transactions, posted on their support site. There was no question about t-mobile's failure to provide service.
Apparently, t-mobile finally began to review their troublesome support history, as my own recent contacts have been positive, with reps who were more knowledgeable and genuinely helpful than in the past. So, I have removed t-mobile from my personal blacklist, and they are considered with the rest of the pack when it's time to spec something new.
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reichkollektor
Posts: 9
Phone Model:
v551
Service Provider:
Cingular GSM |
Tue Feb 15, 2005 5:43 pm |
After seeing so many horror stories about t-mobil,I am so glad to have cingular service!If this forum teaches anything,it pays to research products and services to avoid such nightmares as these.But if you do get caught in this deep seas of trouble you can find others to relate to and find ways to possibly correct the wrong.  
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jetpower
Posts: 9
Phone Model:
Nokia 8260
Service Provider:
ATT->Cingular |
Tue Feb 15, 2005 11:24 pm |
Yes, this type of forum is very welcome - note, though, that our stories reflect a tiny percentage of the installed base for these companies, and that we are some very geeky and sometimes demanding customers!
BTW, I am a soon-to-be-former ATT/Cingular subscriber, for the following reasons: Their website integration was a month late, Cingular offers no benefit to stay with them and my celphone coverage has significantly deteriorated since the day its display changed from "ATT" to "Cingular." Therefore, I am confining my search to Verizon, Sprint and T-Mobile, each of which have specific strengths, including plans that don't last 2 years.
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Samsung
Posts: 3141
Phone Model:
Motorola RAZR2 V8 |
Mon Feb 21, 2005 3:58 am |
| reichkollektor wrote: | | After seeing so many horror stories about t-mobil,I am so glad to have cingular service!If this forum teaches anything,it pays to research products and services to avoid such nightmares as these.But if you do get caught in this deep seas of trouble you can find others to relate to and find ways to possibly correct the wrong. |
Yeah your right there are quite a few horror stories in this forum about tmobile but im sure if you check the cingular forum: http://forums.mobiledia.com/forum31.html you should be suprised to hear alot of complaining customers over there.
And like a wise man once said:
| jetpower wrote: | | Yes, this type of forum is very welcome - note, though, that our stories reflect a tiny percentage of the installed base for these companies, and that we are some very geeky and sometimes demanding customers! |
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x_fade
Posts: 3
Phone Model:
Nokia 6600
Service Provider:
t-mobile |
Fri Mar 11, 2005 6:32 pm |
Being a former employee for T-Mobile I can say. T-Mobile was probably the worst company that I have taken employment with. I have noticed in reading this forum. That everyone has had similar issue to the issues which I had resolved. In the year in which I worked for them. I was reprimanded and always being sent to the principles office for my actions. My actions were always within T-Mobile policy. Though I would clearly explain that I did not agree with the way in which they did business.
EXAMPLE: Lady purchased a Moto v600 for the retail price. The handset was unable to attain any signal. After thorough troubleshooting it was explained that she would need a new handset. Within the T-Mobile disclaimer for the handset exchange it is explained that this could be a refurbished unit or a phone of similar value. She had just received the phone by mail days previous. When spending that kind of money about 400 dollars at the time. You should receive a new handset in working condition in a retail box. As half of the refurbished units sent malfunction within the first week. Would T-Mobile have this NO! Greed mongers...
Another clear example of there deceptive business practices and the incompetence of there technical departments is AOL IM. I do not know if anyone out there is aware. If you access your IM through one of the many clients that T-Mobile supplies and don’t log out on the handset. When you sit down to use your IM on your PC every message sent through your home PC will be billed to your T-Mobile account.
Customer: But little Suzy would never send 11,000 text messages in a week through her phone.
CCR: That is because little Suzy did not log off on the handset. Ate her after school snack and chatted with her friends online. All the while you’re getting charged for it. My Coach says we can credit you for half of the charges.
Customer: I don’t want any text messaging on my account.
CCR: Unfortunately we cannot remove incoming sms from your account.
Tell me these situations would not strike a nerve with any consumer.
It was explained that customer care was first and foremost with T-Mobile. When expressing my contempt for these type of situations and when trying to give the customer more. I was placed on written and verbal warnings.
Now for the people who just love to create more problems than need be. People who just love to take there frustrations out on the phone. With someone like myself who they would not have the slight inclination of trying to talk down to on the street. Even as much as T-Mobile does suck. I did have to lie for them on a daily basis to put the food on the table. See they pick places in the US were there are not too many employment opportunities. Offer excellent benefits and just enough to live. Stick you on the phones give you one million rules to follow, change these rules on a day to day basis in a search engine that fails at least three times a day. At which point you have to ask senior management for advice. In turn they tell you to look in the search engine. Having no clue that there is even an issue with these systems. Being shoed away so they can talk on the phone or with other senior management. If this is a technical issue and all troubleshooting cannot resolve the customer’s issue. A representative will need to follow a trouble ticket in a Remedy AR system. Which T-Mobile does not have enough end user agreements for the demand of the representives that use this software? And an hour later with no resolution to the problem.
CCR: I am sorry that you are having this problem and that we could not resolve the issue. Would you mind holding just one more moment while I get you over to another tier of support and they will explain what the next step will be in regards to your trouble ticket?
Customer: You have to transfer me again but I am in a hurry. Will I have to explain myself again?
CCR: No they will have all the info in the trouble ticket.
While on hold tier 2 belittles the rep from tier 1 about the work that they performed in the trouble ticket.
CCR2: Can you explain what is happening in your own words?
We get the point, don’t we?
So remember when calling into this monstrosity. These people get paid peanuts and are not only dealing with unruly and just outright rude individuals. They are also dealing with pisspoor policy, management that blatantly cannot do there job, outsourced and rude internal levels of support and just pure ignorance from every angle.
Lets also remeber that if T-mobile had a solid wireless network. There would be no need to talk with these people.
T-Mobile sucks on every angle...
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Texan
Posts: 229
Phone Model:
Moto |
Sat Mar 12, 2005 12:39 am |
x_fade,
I have to give it to you, that was a pretty good post!.... If you don't mind me asking, what location were you at? I certainly understand if you don't want to answer... Have a good one!
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Samsung
Posts: 3141
Phone Model:
Motorola RAZR2 V8 |
Sat Mar 12, 2005 8:11 am |
 Well I see why you were fired lol. You sound like a real team player. Still using T-Mobile as a Service Provider??
Oh and by the way if the Customer wants to get a New V600 then she can use her MANUFACTURERS WARRANTY not her LIMITED TMOBILE WARRANTY. The problem like you determined through TS was with the phone not the Service Provider. It is not T-Mobiles fault that she purchased a phone created by Motorola and it was a defect. T-Mobiles handset exchange program is pretty good. I had a prob with one of my samsung phones and Rogers told me that i could send it into them (at my expense) and they would fix it. In the mean time im SOL unless I drive 50 miles to find a dealer who has a loaner phone. But meh if you dont want a refurb from tmobile then you could again send your phone to motorola at your expense and be in the same boat I am with my Service Provider.
Last edited by Samsung on Thu Mar 17, 2005 5:29 am, edited 1 time in total |
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x_fade
Posts: 3
Phone Model:
Nokia 6600
Service Provider:
t-mobile |
Sat Mar 12, 2005 4:40 pm |
Texan,
Appreciate the compliment. At the present I cannot answer that question.
xXxSamsungxXx,
Not that I have to justify myself but no to all your feeble insults. If you only had any idea how much fire you are playing with. As far as me being a team player. I can see that you are a corporate team player. Myself I would rather side with humanity.
Don’t think that you have any idea how there procedures and policies work. Unless you have worked with them or currently do? You are on the outside looking in. From what I have seen with most of your postings that is exactly what you are doing.
My posting was considerably toned down. In my convictions I decided to expose some of there corrupt actions. Being T-Mobiles poster child on this forum I do appreciate your convictions as you are outgunned, as I was within there evil empire.
Good luck to you friend...
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