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| Author |
Message |
steva11
Posts: 1680
Phone Model:
w810i/pearl
Service Provider:
Rogers |
 
Sun Nov 20, 2005 7:52 pm |
| mrdillo111 wrote: | | This is what you expect from him so don't take him serious nor will you get much help here with people like him and their are others. send me an email and I will forward you emails xxx sent me off line including this line *** (cause honestly I dont give a sh&t, like I said hope you get f@*&ed again. ) I think you are doing the right thing. These big companies treat their customers like dollar signs not people. I came here for answers and got called almost every name their is. Let me know how it goes. |
Because you may have had trouble with other reps, you should not generalize it. I work for cingular and it is hard to have a customer call in and generalize us as all wanting to screw them over. I know it also hard when reps generalize customers, as you may have been in this situation. Samsung has helped others with problems in this and other forums, and i'm sure there is nothing to gain through circulating private emails.
t-mo may have a process and research dept., as cingular does, who may have some options other than regular customer care. otherwise the path you have already chosen seems to be suitable.
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mrdillo111
Posts: 29
Phone Model:
Nextel i830
Service Provider:
Nextel |
Sun Nov 20, 2005 7:56 pm |
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I take it back. I did generalize and you are correct. I wanted to let jilted know what are the backgrounds of the people giving him advice or what their motive might be.
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Sir_GoAtaLoT
Posts: 406
Phone Model:
BlackBerry 8100 Pearl
Service Provider:
Rogers |
Mon Nov 21, 2005 2:14 am |
| jilted wrote: | | Hey xXxSamsungxXx, you don't know me so how can you even make a comment about what you think I did when I know what I didn't do. This is just another case of big business trying to take advantage of the consumer. Don't be so loyal xXxSamsungxXx for your job may be transfered to India or something like that. Oh yeah, I have contacted Dotson, FCC and BBB. |
i also work for T-Mobile and for one i know my job is securced. so i am not worried about that. and i am one of the reps that work in the Back Offices
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laura94r
Posts: 61
Phone Model:
nokia
Service Provider:
tmobile |
Tue Nov 22, 2005 3:29 pm |
Home Office:
12920 SE 38th Street.
Bellevue, WA 98006
1-800-318-9270
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Sir_GoAtaLoT
Posts: 406
Phone Model:
BlackBerry 8100 Pearl
Service Provider:
Rogers |
Sat Nov 26, 2005 12:09 pm |
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try calling Customer Relations at T-Mobile. you will get a better reponse.
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mikewikkid
Posts: 1 |
Sat Nov 26, 2005 3:34 pm |
| crymsyn wrote: |  well we called the president office and finally spoke to someone who knew what they were talking about and had our charges erased.
sooooo yea goodstuff.
k bye. |
you dont happen to have that phone number handy do ya?? it'd be a good thing to have - ya know, just in case...
thanx
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laura94r
Posts: 61
Phone Model:
nokia
Service Provider:
tmobile |
Sat Nov 26, 2005 10:17 pm |
| mikewikkid wrote: | | crymsyn wrote: | well we called the president office and finally spoke to someone who knew what they were talking about and had our charges erased.
sooooo yea goodstuff.
k bye. |
you dont happen to have that phone number handy do ya?? it'd be a good thing to have - ya know, just in case...
thanx |
Told you it worked . i knew it would did for me customer relations really doesnt do anything atleast didnt for me except aggravate me lol
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ladypnpgh
Posts: 1
Phone Model:
Samsung T-309
Service Provider:
T-Mobile |
Tue Nov 29, 2005 5:51 pm |
For those of you that have stressed over unresolved issues with T-Mobile and have been unable to contact the appropriate person(s) to assist you, have I got great news for you! I, too, was among the many who was getting the run around and misinformed, so I decided to do some research and after about an hour I was able to find a telephone number to their big, main office and had my issue resolved within 3 minutes. Yes, that's right! A rep. accidently removed my active cell number out of their system and was forced to give me a temporary cell number until one of their departments could retrieve my correct cell number. After being told it would be switched within 24 hours and being misinformed by 2 supervisors, or could I be so bold as to say "lied" by one and almost 48 hours later, I finally got angry enough to research and locate the proper management person to assist me and fix the problem in 3 minutes! I would like to share this information with anyone who cannot resolve their issues with customer care reps. at the satelite offices. You might try to call their corporate "home" office at:
1-800-318-9270
12920 SE 38th Street
Bellevue, WA 98006-1350
Beware! You will be screened by the secretary who answers the phone. She will ask you if you have an unresolved issue that could not be handled at customer care and what the circumstances are. Good Luck!
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ladyamom
Posts: 1
Service Provider:
T-Mobile |
Wed Nov 30, 2005 8:21 pm |
T-Mobile wants to charge me $9.95 to replace a defective Samsung phone multiple times. I signed a new two year contract to get two new phones. One phone the Samsung is defective insomuch that you can't adjust the ringtone loud enough to hear it. They said there are know issues with the Samsung ring volumes ... just nothing documented with my particular model yet. They agreed to ship a replacement without charging me but the box arrived damaged and scotch taped together. The ringing worked worse on it than the one it was to replace and unless the volume was on max you could barely hear it. Obviously and undocumented ring volume defect with this Samsung model now!
Anyway they want to now charge me 9.95 to replace this new defective phone that just arrived today as well. I asked how many times are you going to send me a defective phone and charge me for it? 100 times? Manager in customer service said, "YES." I said never mind. I will send you back all your phones just cancel my contract. No can do they say. We will charge you $200.00. They think they have me over a barrel?
What happens if I just cancel and let them try to collect the $200.00??
I'm retired so no wages to attach. So they file a judgement against me ... who cares. Report it to my credit bureau. Who cares? Don't need credit for anything anyway ... I pay cash for everything. So why not just try and let them stick it to me ... and let them stick themself in the foot instead?
What's the worse that can happen?
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steva11
Posts: 1680
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Thu Dec 01, 2005 1:19 am |
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well. if you will be sent to a collections agency, and if you don't care about your credit, then all you have to deal with is extremely annoying collections rep who will call you at all times, write letters and threaten credit issues. if you can deal with that, then power to ya!
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Home > Cell Phone Forums > Carriers Talk > T-Mobile Talk > WARNING: T-Mobile Corporate Policy to Defraud Customers |
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