| Author |
Message |
besenber
Posts: 1
Phone Model:
Nokia 3650
Service Provider:
T-Mobile |
 
Mon Jul 19, 2004 6:00 pm |
Never found a repeatedly meaner and awful customer service staff than those at T-mobile.
Two times I had to contact T-mobile for errors to my account. Both times, the errors were on the side of T-mobile and both times I was yelled at and treated like a child by the agents.
When I was charged for 19 ring tones that I did not order, supervising agent #111348, Barbara not only refused to assist me by answering any questions regarding the charges or by taking any steps to verfiy the bogus charges, she so went so far as to say, "I won't stand here and explain to you how to download those ringtones since you already know."
Excuse me, but then what is a customer service agent to do-- obviously not to service the customer at T-Mobile !! And if I knew, then maybe I could explain how they got charges got there....Barbara, #111348, said that I could write customer service if I needed more help.
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GRAND_LS 400
Posts: 12
Phone Model:
6610
Service Provider:
T-Mobile |
Thu Jul 22, 2004 6:52 am |
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I hate stupid people like that, or when those new reps working for a couple of weeks think they know your plan you had for years better then you do, or better yet, your own phone.
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mazda02
Posts: 3
Phone Model:
Samsung e715
Service Provider:
T mobile |
Mon Jul 26, 2004 6:56 pm |
I agree with you some ppl at t moblies CS suck i think that is the same with any company you have always got some jerk at could care less
Brad
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indianenvasion
Posts: 71
Phone Model:
Moto V80 Unlocked, Samsung E105, Nokia 8890 Unlocked
Service Provider:
T-Mobile |
Wed Aug 25, 2004 12:12 pm |
when i get people who seem like asses i just tell them that i have bad reception and when they start talking crap just hang up! the prob is that they note your account and its intent is for problem not to "rate" customers. if you have that big of an issue go directly to the store their no one can really treat you like crap cuz your right their non of the CS people have the balls to say anything if you in their face.
cheers
my .02
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tmobilerep
Posts: 3 |
Thu Sep 23, 2004 12:41 am |
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Most times, if there are charges on your bill which you can't explain, ie. ringtones, most cs agents will credit them back to you. I do--hell, it gets me off the phone for a few minutes so why not, right? If you have a poor experience on the phone with customer care, call back and get another person. It's unfortunate but there are stupid people in every walk of life--including call-centre agents.
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cortezdp
Posts: 1
Phone Model:
V600
Service Provider:
T-Mobile |
Mon Sep 27, 2004 6:48 pm |
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Ugh. My phone bill for this month was 10 times the normal amount. You see, I ordered a new phone through T-Mo CS about a month ago, a Sony Ericsson T610, and they gave me a really good deal (or so I thought) $50 with no rebates to mail in. About a half hour after I hung up with the CSR, he calls back saying "I accidentally ordered the V600 for you, but since I canceled it within a half hour it shouldn't show up on your bill." So I said "uh, okay" and went on my merry way. The phone showed up a few days later, but I thought it was just the CSR exploiting their ordering system to give me a gift for being a good customer for so long. So I get the bill on saturday and I call up and talk to 3 useless CSRs before getting a supervisor who is VERY curt with me and says she'll take it off the bill, but only if I mail it back at my expense. Now, according to US Code Title 39, Part IV, Chap. 30, section 3009, the mailing of unordered merchandise is considered a gift. I wouldn't mind sending it back if they sent me a fedex label, but I sure as hell am not going to pay out of my own pocket to fix their mistake.
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indianenvasion
Posts: 71
Phone Model:
Moto V80 Unlocked, Samsung E105, Nokia 8890 Unlocked
Service Provider:
T-Mobile |
Wed Sep 29, 2004 11:33 am |
i have had the same problem i had tmobile for 3 years ( Voicestream ) i suggest you go to the store and talk to the manager their and ask if they will send the phone for you - make sure u get his or hers name and the date that you gave it to them - i did that and had no problems. if you try to keep the phone they will charge u for it and not care and going to court over a phone isnt worth it.
they will say that you ordered the phone and that u called back and wanted to change it - dont be fooled because the CSR are idiots and they will try to cover their own ass 1st!
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D
Posts: 69
Phone Model:
Nok6133
Service Provider:
T-Mobile |
Mon Oct 25, 2004 7:31 pm |
| besenber wrote: | Never found a repeatedly meaner and awful customer service staff than those at T-mobile.
Two times I had to contact T-mobile for errors to my account. Both times, the errors were on the side of T-mobile and both times I was yelled at and treated like a child by the agents.
When I was charged for 19 ring tones that I did not order, supervising agent #111348, Barbara not only refused to assist me by answering any questions regarding the charges or by taking any steps to verfiy the bogus charges, she so went so far as to say, "I won't stand here and explain to you how to download those ringtones since you already know."
Excuse me, but then what is a customer service agent to do-- obviously not to service the customer at T-Mobile !! And if I knew, then maybe I could explain how they got charges got there....Barbara, #111348, said that I could write customer service if I needed more help. |
Yeah that’s terrible to have to contact someone that has listened to people bitch and moan to them about service and want them to do something about it as if they can scale up the tower and make the phones work
It’s a shame to have to listen to that woman that says her daughter did not use her phone when you know that she damn well did send all of those text messages and you have to kiss her ass to make her stay and adjust her bill because she didn’t take the time to realize that when you send and receive IM it’s a charge
When dad calls and complains about the coverage and he can’t use the phone yet his underage daughter (who would ever give a child a mobile phone) ran up the bill to 400.00
Yeah it’s terrible when the customer complains and bitches and when you ask to place them on hold and mute them instead you hear them talking about how much they can get out of the company
If you have a legitimate complain state that and you’ll get the credit believe me Customer Service would like nothing better than to issue an honest credit and be done with it if you simple want to complain go to the person in charge in person and do it
D
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Samsung
Posts: 3141
Phone Model:
Motorola RAZR2 V8 |
Tue Jan 18, 2005 3:41 am |
| D wrote: | | besenber wrote: | Never found a repeatedly meaner and awful customer service staff than those at T-mobile.
Two times I had to contact T-mobile for errors to my account. Both times, the errors were on the side of T-mobile and both times I was yelled at and treated like a child by the agents.
When I was charged for 19 ring tones that I did not order, supervising agent #111348, Barbara not only refused to assist me by answering any questions regarding the charges or by taking any steps to verfiy the bogus charges, she so went so far as to say, "I won't stand here and explain to you how to download those ringtones since you already know."
Excuse me, but then what is a customer service agent to do-- obviously not to service the customer at T-Mobile !! And if I knew, then maybe I could explain how they got charges got there....Barbara, #111348, said that I could write customer service if I needed more help. |
Yeah that’s terrible to have to contact someone that has listened to people bitch and moan to them about service and want them to do something about it as if they can scale up the tower and make the phones work
It’s a shame to have to listen to that woman that says her daughter did not use her phone when you know that she damn well did send all of those text messages and you have to kiss her ass to make her stay and adjust her bill because she didn’t take the time to realize that when you send and receive IM it’s a charge
When dad calls and complains about the coverage and he can’t use the phone yet his underage daughter (who would ever give a child a mobile phone) ran up the bill to 400.00
Yeah it’s terrible when the customer complains and bitches and when you ask to place them on hold and mute them instead you hear them talking about how much they can get out of the company
If you have a legitimate complain state that and you’ll get the credit believe me Customer Service would like nothing better than to issue an honest credit and be done with it if you simple want to complain go to the person in charge in person and do it
D |
Amen Brother, its hard to believe that people will get on the phone and call CC and scream at them for 2 hrs about 1.99$ ring tone. For god sakes go for a walk get some exercise... You'll prob find 2 bucks on the side walk and Oh im so sure that all those calls magically appeared on your bill. Hmmm I never called that number? WHAT!!!!!!!!!!! You've called that number every month since you've had service. I just think people need to relax and take responsibility for there action instead of making someone elses life difficut and trying to get something for nothing! Its the people who bitch and moan and scream at CC reps to get a credit for valid charges that screw it up for the people who have legit problems and deserve the credit. Oh well.
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Nick4597
Posts: 17
Phone Model:
Black Razr
Service Provider:
Cingular |
Tue Jan 18, 2005 10:47 am |
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I agree. I had T-Mobile and now Cingular, and while agree T-Mobile had better customer service, I've never had a problem. I've racked up charges before from texting, internet, roaming.... but hey, it was MY fault so I learned a lesson and paid my bill. If everyone would just take responsiblity and stop blaming their carrier we would all probably get better service!
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