motorola v600 recall on Cingular

A while back I asked if people were having problems with dropped calls using v600 on cingular. Turns out the way the phone is programmed doesn't work on the cingular network. when your call gets transferred from tower to tower, the phone doesn't know how to do this and you lose your call.

Cingular set up an 800 number (800) 201-6235.

Here's the part that sucks. You get a loaner v400 phone until the v600's are ready to go (which isn't until mid-September, and who really believes this). They are including a free corded headset and extra battery, which is little comfort to those of us that use the bluetooth headsets. Motorola covers all shipping costs.

For those of us that paid extra for the bluetooth, I guess motorola is screwing us in the meantime? I'm sure as soon as they send us the v600's, the v710's will be out on the market. Hence, we paid all that extra money for a v600 and can't even use its capabilities.

Please post your experience with this recall process.

I bought a V600 through AT@T 3 months ago. I'm now waiting for my 3rd replacement V600, as the previous 2 both were faulty (dropped calls, no service, all the lights going on & off, calls not going through trying to dis connect & the only way is to switch the phone off!!!). So this is not a Cingular issue but a V600 quality issue.

The kind of things your describing are not a problem in the UK. If there have been any problem its been with build quality and not performance.

Seems that build quality has improved over last 6 months.

Some people think text input is a bit slow, can't say I've noticed myself.

Some compliants have been about how carriers have altered phones, so not a problem with the handset itself.

In UK V600 comes with HS810, my V600 cost 49 UK pounds on upgrade.

Spoke with CSR "Maria" with Cingular today (8/5/04)…she noted that the problem was with the earliest v600 models produced. To check your models ID enter *#06# [send]…a 15 digit ID will display. Maria noted that the problem was limited to approximately 5 % of the first v600 production run. I.e. If your phones ending digits are 001…etc. you may have a problem, whereas the more recent models are defect free. She mentioned that Motorola requested Cingular assist with requests for all models to assuage customer concerns. As for the v710…they don't have a scheduled release date, as Motorola likely plans to make sure there are no functional issues with that model before release.

Maybe I am wrong, but I was under the impression that the new V710 is a CDMA network phone. Therefore us AT&T users are stuck with a inferior product.

Just got the answer to what I thought from a Motorola rep:

Thank you for allowing us the opportunity to be of service to you.

Regarding your question there is no plan to release the V710 in GSM technology but we are going to release during September the RAZR V3 that will work in GSM technology. An ultra-thin profile and sleek clean lines make for exceptional presence. No matter how you look at it, the V3 is Beautiful from every angle. If you want to be notified about the release date of this phone or if you want to know more about the V3 please check the link below:

ok I have a v600 from att. I did the *#06# and the last three didgets are 108. is this one of the phones that has problems? or how do i get intouch with someone that will know. I am not sure since cingular owns att now

I went for the 3rd time to Cingular's Tech repair because my sound quality was so bad. The first two times they have checked and done something to the SIM card and said it should work much better now. Today I was cut off from a conversation about 6 times in a 30 minute period, so I went back to Cingular. This time the repair guy said he'd just received an email about this problem. Apparently my sound quality and the dropped calls are part of the same problem. He gave me the # and I called and talked to Maria. She checked my ID # (my last 3 digits were different than the one given in the above post). When I described my problem, it was the same as the 5% of the phones are having. So, tomorrow I am also supposed to receive the V400 (brand new) and then in 4 - 8 weeks a new V600 that should work. I am happy just to know that the problem was not me, it is actually the phone, and that I can have better reception when I get the new phones. I thought I was going to have to live with this bad reception for the next 2 years. Hopefully all will work out like she said it will. I've only had this phone 1 month.

In answer to the other question --- how do you know if you have this problem: If you have the problem, you will know. It will drive you crazy!
DL

*#06# displays IMEI number with the last digit being the "check digit" -- so the problem is with units having an ending digit of "...001" ??? Anyone have a clarification on the serial number or identification of units with the problem?

An IMEI decoder: http://www.numberingplans.com/index.php?goto=imei

I got my V400 on Friday (replacement until the new V600 is available). Maria had told me there was a special website set up for people with defective phones. At this special website I could send my pictures from my phone and then download them to my new phones -- all at no charge. The instructions would be provided in the box with the V400. I received the box but found no instructions for the special website. I called back and talked to another rep. He said he had never heard of such a website. He went and talked with Maria and she said there was one but she didn't know what it was. This rep researched and found out that there is no such website. He suggested I just send the pictures in email, or download them to the website (I know I've seen one but don't know where -- there is a charge each time though) and back to my new phone and then call Cingular and ask for a credit. He said they would research and see that my phone was defective and credit any charges. I talked to a customer service tech after that and he told me that both of these were incorrect. 1) there's no such website and 2) I couldn't just download or email files and then ask for a credit. I was on the phone about an hour about all of this -- finally he gave me a credit for one month of the multimedia message service ($2.99) so I could send pictures to my email address and then to the new phone. This still doesn't take care of the whole problem -- I'll have to do it all over again when I get my other new phone. But, it wasn't worth the time it was taking so I just accepted that offer and said thank you. He said that it is not Cingular's fault that the phone has a problem so Cingular shouldn't have to reimburse anything. If only the reps wouldn't keep giving information that is false.
DL

motorola v600 recall on Cingular

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