| Author |
Message |
bookem
Posts: 1 |
 
Wed Sep 15, 2004 2:44 pm |
Doe anyone know, if I dropped my phone in a swimming pool and it doesn't work. Can I pay the $50 deductible and get a new phone? I have the insurance. Will they want the drowned phone?
Also, do they require a police report or something if a phone is lost or stolen?
Thanks
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VzW
Posts: 9
Phone Model:
lg-Vx4400
Service Provider:
Verizon Wireless |
Fri Sep 17, 2004 9:18 pm |
You can call the insurance #: 1-877-646-7874
If you have insurance (Total Equipment coverage =4.99 )
You can call that number pay the $50 deductable and they send you a new phone... usually if you make the call early in the day, it will arrive the next day.
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Jman477359
Posts: 1 |
Mon Oct 11, 2004 7:44 pm |
i just tried to get a new phone from the insurance company, they told me malfunction is not coverd, it sounded like she typed everything i said into the computer, should i wait a few weeks to drop my phone in the pool/ run it over with the car.. it keeps dropping calls the 0 button don't work the full charged battery last about 2-6 mins. i would call back right now but i'm pretty sure she typed it in the computer that the phone malfuntion on this date..... thanx
verizon lg 6000
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psyop63b
Posts: 4
Phone Model:
Motorola T720
Service Provider:
Verizon Wireless |
Tue Oct 19, 2004 4:19 pm |
Are you certain the phone isn't still under warranty? You can take it to the Verizon store and they can replace it.
Otherwise I think if you were to drop it "accidentally" you could pay the deductible and get a new one. Check the policy, but don't make up a story that the phone was stolen. You don't want to mess with fraud.
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loft
Posts: 1 |
Sat Feb 12, 2005 1:35 am |
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I submitted a claim to the insurance company used by verizon. the key I to explain that your phone suffered physical damage - stopped working after it was dropped, water damage. the insurance does not cover wear and tear or repairs if it just stops working. If the claim gets denied, call verizon customer service. I pushed them to interceed. they bumped the claim up the authorty chain at the ins company by threatening to refund my 2 years of ins payments and charge them back. if you don't get a helpful verizon rep, call back. like any service business some folks are better than others. call during the day, usually more experienced staff get the day shift.
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