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Message |
laura94r
Posts: 61
Phone Model:
nokia
Service Provider:
tmobile |
 
Mon Dec 05, 2005 9:34 pm |
| Sir_GoAtaLoT wrote: | | u really like posting that don't ya |
lol she asked a question i answered it geshhh 
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apoc
Posts: 8
Phone Model:
moto_razar
Service Provider:
tmobile |
Sun Dec 11, 2005 6:43 pm |
| Sir_GoAtaLoT wrote: | | u really like posting that don't ya |
why not post it? Its the only thing that works.
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laura94r
Posts: 61
Phone Model:
nokia
Service Provider:
tmobile |
Thu Dec 15, 2005 11:45 pm |
| apoc wrote: | | Sir_GoAtaLoT wrote: | | u really like posting that don't ya |
why not post it? Its the only thing that works. |
amen on that one well come on lets be fair sometimes you will get a great rep who will help you out so yeah you should always try customer care first but if it doesnt work dont stress hang up the phone and call ceo period.. is this gonna work for every customer no course not but if you really been wronged they will help you ..
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Jitterbean
Posts: 20
Phone Model:
Nokia 3220 and bb7290
Service Provider:
T-Mobile |
Tue Dec 20, 2005 12:05 am |
Someone is put on the smart access because of their credit. It is policy that a person must be smart access for 1 year before converting to post paid. You also must have 6 months of good pay history. This type of account has been offered for those who couldn't get a phone with out a massive deposit.
Now about changing price plans with T-Mobile. The contract with tmobile is stating that you agree to stay with tmobile for the term of your contract. You can make changes to your account but if you are chosing a promotional plan then your contract would start over. All price plans are not available to everyone such as a post paid price plan can not be added to a smartaccess account..If you have questions you can avoid calling customer care by going to tmobile.com and entering into your acct and go to plans and services. There you can change your price plan or add and delete features. On smartaccess accounts some of the features are not available to all price plans offered for smart access accounts.
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minnimeturtle
Posts: 2 |
Wed May 03, 2006 12:42 am |
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How do you report problems to the BBB and the FCC any info would be greatly appreaciated. I too have tmobile drama that needs to be taken care of.
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Sir_GoAtaLoT
Posts: 406
Phone Model:
BlackBerry 8100 Pearl
Service Provider:
Rogers |
Wed May 03, 2006 8:56 am |
i found out something intersting yesterday.
corporate office is actually Customer Relations lol
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steva11
Posts: 1680
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Wed May 03, 2006 1:32 pm |
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you sure? we have CR, then office of the president...who take things a lot more seriously.
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Sir_GoAtaLoT
Posts: 406
Phone Model:
BlackBerry 8100 Pearl
Service Provider:
Rogers |
Thu May 04, 2006 1:57 am |
| steva11 wrote: | | you sure? we have CR, then office of the president...who take things a lot more seriously. |
I was fliping through streamline and Customer Relations is in 2 centers. at the HQ's of T-Mobile and Call Center 1 Albuquerque.
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ajwriter
Posts: 1 |
Fri Oct 05, 2007 12:03 pm |
The first thing you should do at this point is to go to the Better Business Bureau website and be sure to put in a complaint exactly as you have it there. Explaining everything that happened to you.
It seems that people will do better once they receive something from the Better Business Bureau.
I am considering it myself with the issues I am currently having with t-mobile myself.
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billydudekewl
Posts: 19 |
Sun Oct 07, 2007 2:16 pm |
I live like 10 miles from the corporate office in Bellevue! 
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