T-Mobile Sucks

thank you! you seriously spoke it like a tru human.finally someone with common sense!

I know this was posted a long tome ago, but after reading this I have to reply for the record. T-Mobile SUCKS! Its not just the phone, I have the latest Sidekick Lx and my brother has a Samsung Beat, and holy shit! I can't event begin to describe the trouble we both have had! Sometimes my phone will just randomly shut off during the day, with full battery by the way. And I will lose all my ringtones, backgrounds, myfaves, and contacts for an hour then they will return. I will be standing somewhere and have full bars (witch is rare) and I can move three inches and have no frick'n survice! Its bullshit! And it has nothing to do with the area im in, I have been to Texas, Oklahoma, Georgia, North Carolina, Tennessee, and Arkansas with this damn phone still have the same problems! I event had to have T-Mobile send me a new Sidekick Lx because it kept screwing up wich I thought at first was the phones fault, nope, it wasnt . I got my new Lx still the same crap! And I haven't told u everything else that screws up on it like the texting, picture texting, and the fact that there newest, best phone out there SUCKS LIKE HELL! I have had AT&T back when it was Cingular, then when it swiched, Verizon, and U.S Cellular. And I can honestly say that T-Mobile is by far the worst pile of shit I have ever steped in! So do your self a favore and don't get sucked in by all the funny comercials because though they are good, the survice is NOT!

To be honest, T-Mobile is the best service that I have ever used.

What are you talking about?

They suck really? Ive only had my phone since friday but have made a trip to Portland (350 miles north) and have had no problems. Ive also talked with thet're CS dept 2 times and they were very helpful, even actually discounting a my messageing service to 9.99 for both of my lines with a month free and me not even asking for it. ATT and Cingular never did that for me and alwaysed tried to change my plan. so yeah. I dont think they suck at all on the west coast.

Let's see.
It seems you can always find some one who is unhappy with their current provider.
I started out using cell phones from the late 80s and I have seen great improvements. My first provider was Cellular One; they sucked.
I was with AT&T after they bought out Cellular One and it was expensive and the customer service was not that great, mind you this was before the Cingular merger. I went with Qwest and I was not happy with the service at the time either, price was adequate at best and the phone selection was horrid. Next I was lured into Verizon due to the large selection of phones and great coverage. I loved the coverage but it was expensive at the time and I wanted a GSM phone.

Now, T-mobile offered excellent service and cheap phones that looked and functioned great. I have been with T-Mobile since 2004. Six months later, I was so pleased with the service and coverage; we dropped our home service from Qwest and never looked back.

Four years later we are still with T-mobile. We are happy with the service and the cost; we love the fact we never have to worry about telemarketers calling our home any more, that's priceless.
Only complaint I have about T-Mobile is the selection of phones, I wish we had as many choices as AT&T customers.

Bottom line, I have had experience with many providers and as of right now, in my area no one is better in my opinion, not to mention we can't even recall when a call was ever dropped( could be because T-mobile has a corporate office here).
Only thing I ask of T-Mobile, please offer cooler phones like AT&T.
I am thinking about the BB Curve and the 8820 unless they plan on coming out with a touch phone of some sort…….

Part 1 - Phones are Garbage

I joined TMobile for two reasons, myfaves, and the TMobile Dash (it is a smart phone that looks like a blackberry curve but smaller and it is from Microsoft). The first month or so the phone was great, but then it would start freezing and they told me I needed extra memory, so I purchased 2GB MicroSD and it still kept freezing. I was calling TMobile several times per week to try and find other solutions, because nothing would work. I charge my phone every night so it is full by morning. One morning I unplug my phone and the battery is totally full, I make one brief phone call that lasts no more than 2 minutes and make my way to work. About an hour after arriving, I need a phone number so I go to check my phone, and my phone is off. When the Dash turns on t goes thru 3 starter screens before it is operational from the "home screen". So not only is it off, but when I turn it back on it goes through the cycle of turning back on (which takes at least 3 minutes or more every time) and would shut off instead of going to the home screen, and it would continue to turn on and off for over 45 minutes. While it did this I called TMobile and requested authorization to take the phone to a TMobile store and exchange it or have it checked out since I do have insurance and it was under 2 months old. They refused, and I had to wait for the phone to be shipped via UPS. When I finally receive the phone 2 days later, it works OK the first day, and the second day it does the SAME THING! I call TMobile, and they send me another phone. Now I am not just complaining about this, I am trying the troubleshooting methods, and this is necessary to "make the phone work properly". I was told that I should close all items in the "task manager" so that there were no more than 3 apps running at once, then I was told the phone works like a computer so it should be shut off at least once a day for 2 minutes or more, I was told I needed to do a soft reset once a day, then I was told I should only do a soft reset once per week instead. Well I tried all of this, not only did I try this, but I tried it on 7 Dash's. The funny thing was every time I called every PDA support person was astonished at the problem, and no one ever heard of this issue as a "known issue". Eventually enough was enough, and I was changed to a blackberry 8800.
Now, the blackberry is great, but it does not have a camera, and I did a lot of research when it came to finding the "right phone" before I landed on the Dash. It had the closest thing to the "real" internet that I found, it had MSN Messenger which is VERY important to me, because this is how I communicate with my brother who is in the Army, and up until very recently blackberry did not have the capabilities to run MSN Messenger. But guess who told me I would not lose anything or have to change my plan in any way (even though I have a BES which I use for my company email and I explained this to them.), TMobile CSR. I have had my BB 8800 since the end of June and though I've had some issues with it I have gotten everything resolved with a phone call, except today my track ball would scroll every way except up, and you really cannot navigate without that. I called and there was no troubleshooting offered they were just going to send me a new phone. Now you may think that is great, NO! When they send you a phone it is refurbished, so I bought a BRAND NEW Dash on 2/29/08 and had 7 Refurbished Dash's by 6/23/08, which is when I received my first BB, and since it was a different phone it was new which was the only good thing about the ordeal. But now I am getting ANOTHER USED phone, that SUCKS! Let's see what happens with that phone next.

Part 2. They are Stealing My Minutes

I am not paranoid, but I can admit I am very anal and on top of my things. I am constantly checking my minutes to ensure that I am not going over or getting to close that I may go over before the end of my cycle. Well the last two months, I will check after a couple of calls, and it shows more minutes have been used than have actually been used. I called on 8/2/08 when it first happened and got promises of call backs when a "trouble ticket" was issued. Well they gave me 100 extra minutes so I just let it go. However, this month I checked again. I received two calls in the morning one which lasted 11 seconds and the other that lasted 13 seconds, when I checked my minutes 5 minutes had been deducted. I called in and got the exact same response they gave me 50 extra minutes and opened a "trouble ticket", they promised to call me today. Of course no one called, so I called back and was told they would open ANOTHER ticket. I said that does not help, there is already one open, I just want the status, nothing, they gave me 500 more minutes. Now that is great, I will not go over (hopefully) with that, BUT that does not resolve the problem. I called again, and explained that I am not requesting another ticket I just want this status or at least find out what the procedure is, the woman kept me on the line for 28 minutes, while she OPENED ANOTHER TICKET, but she did not tell me she was doing this, after I asked her not to. I would have asked for a supervisor if she did not have the answer. But no, she wasted the half hour that I had to call in before getting to class after work and would not get out until late. I do not have all day every day to call TMobile, and it seems like I have to babysit in order for my account to go right.

I failed to mention, that my account has been billed improperly SEVERAL times, and it takes me calling in and explaining what my payments have been for and when they were paid for them to see and correct the system. I mean I have not paid one correct phone bill since I joined them on 2/29/08. I have had AT&T when it was Cingular, and the reception was GREAT! But I needed a statewide plan, back when the plans were not nationwide and they were no longer offering free nights & weekends so I went to Verizon and I hear great things now, but I did not like it much the calls would drop and the phone would freeze. I had a local service that is unlimited everything called Metro PCS and though the service is as poor as with some of the major cell companies, I was paying $60 p/month for unlimited everything, but there are of course no smart phones. I would call them once a month, to pay my bill and that was it my phone worked.

I am stuck with TMobile for at least another year and a half, do not make the same mistake I did. Sign up for Sprint with their unlimited EVERYTHING plan for $99 p/month or even AT&T with the IPhone. I hear much better things about their services and phone durability.

Good luck!

Well, T-Mobile just bought Sun Com in Puerto Rico. I don't like the plans that they offer, but those are much better than other carriers. They promised to fix the receptions, and they did, now I don't have to go outside of my living room in order to call or answer the cellphone. Now this is interesting, Consumer Report was investigating on all the wireless company, and to make long story short, guess who had the worst overall, SPRINT, and who came out on top, T-Mobile. I'm not a fan of any carriers, to me all of them give a really bad customer service, but 'till now T-Mobile had done some good changes, lets see how long it last. Also, T-Mobile is the only carrier that agree to lower the cost of penalty fee as the months goes by, since they were the only company to answer why is there an early termination fee. The reason for early termination fee is because you get a "free" brand new cellphone with your contract, and early termination means a loss for the company. Well, only time will tell, but for now, I'm sticking with T-Mobile, not he best, but better than the worse.

Tmobile does have better coverage in my area, but their customer service is horrible.

I've had a Nokia Music Express 5300 for a year and have had to have it replaced three times so far due to problems with the phone. Of course, every time I have to have it replaced, I have to pay for the shipping. I can't get another model without extending my plan (which I extended a year a go to get THIS phone).

When I originally ordered this phone by the way I paid for expedited shipping and when I didn't have the phone 10 days later called and followed up only to be told it was indefinitely back ordered but no one had bothered to let me know. I finally was able to get one from a local store at the online price but that took five phone calls.

Every time (and I do mean EVERY time) I call customer service about a problem, I am disconnected and have to call back and start all over again with a new person.

When my most recent Nokia had to be replaced AGAIN after less than a month (It comes on, but screen remains blank), I was quite upset to find out I was going to have to pay shipping charges AGAIN. When I asked to speak to a supervisor I was told the only supervisor in the entire call center (apparently I was supposed to believe they only had one on duty), was busy but would call me back within 30 minutes. Three days later I still haven't gotten a call back nor have I gotten a replacement phone. I'm going to have to wait about 10 days (ground shipping because I refused to pay for faster again), to get yet another refurbished replacement phone.

When I asked for a new phone instead of a refurbished one I was told that the refurbished phones are just as good and have to meet rigorous standards. When I pointed out the last refurbished phone didn't even last a month, I was once again disconnected and had to call back and start the whole process over again.

I have been a Tmobile customer since they bought VoiceStream and in all these years have never had a problem that didn't require at least three calls to customer service to resolve.

I have had a family plan for approximately 5 years with three lines. The plans on two of the lines are expired and I'm just waiting out another year for the third to be expired before I move to a different carrier.

Wow. Taking calls all day and then reading this trite. Well, I am glad there is a place for all the things everyone wants to say on the phone but doesn't, or does. Thankfully there's this open place where you can speak your mind, and I hope it helps heal the deep scar of embitterment that surrounds your heart and clouds your mind.

Gosh. I bet 1 day to 10 years from now, anywhere in between or thereafter, you will be back here, there, or anywhere complaning about some other company, product or service. Now, truly I can comprehend being dissatisfied. I could rant on about the horrible dissatisfing service I've received at so many resturaunts, but that's for the food section of this forum. And being a business major, I'm particularly cut-throat when it comes to being dissatisfied. I am not to be taken lightly when it comes to truly horrible service. However, this is where reason comes into play.

Most of these comments are not made thru reason. They are made with feelings. Most people here are probably upset because they didn't get a credit when asked for it, didn't get a free phone when they wanted it, or didn't get another form of "I pay my bill so I should get something free/credited". For those who really tried to have their problem's solved and used the sobriety of reason to stake their claim, CSR's understand and do whatever possible to see you thru to the end. For those how let feelings dominate their concerns, there is little more than scripting available for your dissatisfaction. Well, maybe a permanant "contact by write-in only" status.

T-Mobile Sucks

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