| Author |
Message |
wmg
Posts: 1
Phone Model:
T720
Service Provider:
TMobile |
 
Tue Jul 26, 2005 8:13 pm |
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T-Mo client in second year - they let me upgd to BlackBerry 7100t and unlock it right away. Voice only part of plan is 1000 min/month for 39.99. Get pretty good coverage everywhere except very rural areas and inside our home. Husband was ready to leave Nextel, wanted a Razr but refused to use T-Mo. He went to Cingular instead. He gets great signal in the house! Grrrr...
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cellman6
Posts: 1
Phone Model:
Motorola V300
Service Provider:
T-Mobile |
Fri Jul 29, 2005 10:55 am |
There was a time that I thought tmobile did have excellent customer service but not anymore. Let me start by saying that for the most part customer service, reception, and billing have never been a problem for me in the past. Up until about a year ago that is. I made a simple call to customer service one day and told them that my phone which i've had for probably 3 or 4 years was broken. I just wanted to know if they could give me a really good deal on a new phone. Not much to ask I thought. Well the rep started off by telling me that I didn't qualify for a discount since I had changed my plan about 7 months ago and I had to have been on my plan a minimum of 1 year to qualify. Regardless of the fact that I UPGRADED my plan with more minutes she said it didn't matter. She said she could give me a phone but with a different "discount". When she gave me the price I really started getting agitated because the price she had given me was about $30 MORE than the actual price of the phone on the T-mobile website. Not the "discounted" price but the ACTUAL cost of the phone.  I hung up obviously
Now if that weren't enough when I actually went ahead and bought another phone I got two new phones to replace the two I have on my plan. After about a month the second phone started acting funny and pretty much became useless. I called T-mobile to tell them and they said they would send a replacement and it should be here by the end of the week, no problem. Well a week and a half later still no phone so I called AGAIN and the rep told me there was no record of a new phone being sent and she would have to send it to another department to investigate. She said someone would call me back. After about a week I figured that was enough time for them to call me back so I called and tried to find out what the problem was. AGAIN I was told someone would investigate and get a call back. Still no call and after several emails someone finally replies and says the phone is on backorder and they will call when it's shipped. So after weeks and weeks of getting the run-around I finally get told that I will have to wait even longer. So now going on about 5 weeks I still have no phone and the only replies I have gotten were because I called or emailed to complain. And it really makes me even more angry when I think I'm paying for 2 phone lines when I can't even really use one of them because of the crap phone they sold me. Keep in mind that I've been with pretty much the same carrier for probably 8 or 9 years. Since Powertel first came out. So it's not like I'm just some guy that likes to complain.
And as far as the JD Power awards crap goes it's like saying Saddam Hussein is better than Hitler, it still doesn't mean you're good.
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ibida
Posts: 1
Phone Model:
Nokia 6010
Service Provider:
T-Mobile |
Sun Dec 11, 2005 12:25 pm |
I can't wait to get that little card in mail that will inform me about the class-action lawsuit against T-Mobile. I will join then the evergrowing crowd, that will take T-Mobile to the laundry.
Service: 50 miles from my city there is a small lake where I go fishing with my buddies. T-Mobile does not work there, my friend's phone from another provider works without a glitch.
Phones: welcome to the stoneage!
Customer service: uneducated circus monkeys
The whole deal: a trap, that is made of mud, that sucks you into a deep financial trouble if you are not carefull.
My grumble: after 6 years with them, this past July I had to sign another year if I wanted to get the 1000 minutes Family Plan (I had the 800 for the same amount of money), which all new customers got. After 6 years...T-Mobile does not give a crap about loyal customers, once they have you, say good-bye to your consumer rights. When June 2006 comes, I am adios baby. I will try Cingular or Verizon, sign only a year, pay more for a phone, get less minutes...anything, but the spiderweb of the gangster T-Mobile...
I share this story not only with you, but with all my friends, relatives, and people that come into my business.
Bottom line: T-Mobile sucks!
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mort
Posts: 50
Phone Model:
Nokia 3120
Service Provider:
Cingular |
Sun Dec 11, 2005 1:14 pm |
I've been reading this thread as well as others that complain about T-mobile coverage. I really feel for you who have spotty coverage and I know that it's a pain. But, if you really want to hear about coverage that is terrible...in Overland Park, Kansas...home of Sprint Headquarters...the coverage by Sprint in this area is worse than terrible. They have dead spots where no other carrier has dead spots, their area of coverage is about half of any other carrier. And this is their Headquarters area. 
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Jitterbean
Posts: 20
Phone Model:
Nokia 3220 and bb7290
Service Provider:
T-Mobile |
Thu Dec 15, 2005 10:53 pm |
You know I have been reading through the thread and it has bounced back and forth between hating tmobile and loving it. I am what I believe one of you stated as an uneducated circus monkey. That was a good one. I work with alot of customers and not once have I ever down them nor have I ever been rude to them. There are times that even my hands are tied as far as what can be done. I do know that if a system error has happened or if we have made a mistake it is corrected. The pricing of the phones and plans are some of the best around and as far as coverage is concerned if you are in a area that has the 850 ban your phone must support this ban or you will not get coverage. Online at the home website of T-Mobile you can find a coverage map. As an uneducated circus monkey I even know that I would check and see if I had service in my area before I signed up for a service. I just recently moved and found my old home line company didn't have service in my area. Am I going to get a phone through them and complain that it doesn't work. No I am getting service with a phone company that does have service in my area. Everyone wants to blame customer care for all of their problems but does anyone take responsibility for their own actions?????hmmmm something to think about huh???? 
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laura94r
Posts: 61
Phone Model:
nokia
Service Provider:
tmobile |
Thu Dec 15, 2005 11:35 pm |
| Jitterbean wrote: | | You know I have been reading through the thread and it has bounced back and forth between hating tmobile and loving it. I am what I believe one of you stated as an uneducated circus monkey. That was a good one. I work with alot of customers and not once have I ever down them nor have I ever been rude to them. There are times that even my hands are tied as far as what can be done. I do know that if a system error has happened or if we have made a mistake it is corrected. The pricing of the phones and plans are some of the best around and as far as coverage is concerned if you are in a area that has the 850 ban your phone must support this ban or you will not get coverage. Online at the home website of T-Mobile you can find a coverage map. As an uneducated circus monkey I even know that I would check and see if I had service in my area before I signed up for a service. I just recently moved and found my old home line company didn't have service in my area. Am I going to get a phone through them and complain that it doesn't work. No I am getting service with a phone company that does have service in my area. Everyone wants to blame customer care for all of their problems but does anyone take responsibility for their own actions?????hmmmm something to think about huh???? |
yeah and half of america smokes cigs even though we know it causes cancer what's your point nobody ever reads the contracts in full like that and anyway a good rep should explain it to you in full maybe you wernt nasty to your customer but many many of t mobile reps are point blank period ..
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Jitterbean
Posts: 20
Phone Model:
Nokia 3220 and bb7290
Service Provider:
T-Mobile |
Thu Dec 15, 2005 11:47 pm |
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I am sorry that you have talked to some reps that aren't very nice. I know that this is changing. I agree that when you go to a store that they should tell you if you would have coverage or not. This is also something you yourself should ask. I don't know why people don't take responsibility for themselves instead of relying on everyone else to take care of them.
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laura94r
Posts: 61
Phone Model:
nokia
Service Provider:
tmobile |
Thu Dec 15, 2005 11:53 pm |
| Jitterbean wrote: | | I am sorry that you have talked to some reps that aren't very nice. I know that this is changing. I agree that when you go to a store that they should tell you if you would have coverage or not. This is also something you yourself should ask. I don't know why people don't take responsibility for themselves instead of relying on everyone else to take care of them. |
your right we should ask .. but unfortunatly we dont i will from now on because now i know i never really had problems with coverage ny is pretty good atleast where i am a few out spots here and there not t mobiles fault.. i had a truely horrible experince with t mobile customer care i did call corp office and they truely helped me what happen to me should of not happen to anyone period and for a supervisor to tell me call corp office come on they knew it wasnt it right was her hands tied yeah!!!
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Jitterbean
Posts: 20
Phone Model:
Nokia 3220 and bb7290
Service Provider:
T-Mobile |
Fri Dec 16, 2005 12:02 am |
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I agree that if you had to go that route it wasn't right. I am in advanced care and I fix alot of what has gone wrong in the past. I do know that mistakes can be made because we are all human but I do know that alot of people just don't take responsibility for themselves. I apologized that you had the experience that you did but I do know that things are changing and for the better. I didn't mean to come off as a witch but I deal all day with people wanting a business to pay them to be customers. Yes some of the authorized dealers are having specials that t-mobile doesn't have but then again really read the rebate forms. Some of the company's lock you in no matter what. This is something that t-mobile doesn't do. I am glad that your problem was resolved even though you had to go to the lengths you did for that to happen.
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laura94r
Posts: 61
Phone Model:
nokia
Service Provider:
tmobile |
Fri Dec 16, 2005 12:07 am |
| Jitterbean wrote: | | I agree that if you had to go that route it wasn't right. I am in advanced care and I fix alot of what has gone wrong in the past. I do know that mistakes can be made because we are all human but I do know that alot of people just don't take responsibility for themselves. I apologized that you had the experience that you did but I do know that things are changing and for the better. I didn't mean to come off as a witch but I deal all day with people wanting a business to pay them to be customers. Yes some of the authorized dealers are having specials that t-mobile doesn't have but then again really read the rebate forms. Some of the company's lock you in no matter what. This is something that t-mobile doesn't do. I am glad that your problem was resolved even though you had to go to the lengths you did for that to happen. |
see by reading what you just wrote i can already tell that your probally a great rep thats all it takes sometimes .. your right alot of people dont realize that its a bussiness i wont say what happen to me here because some of you work there and some may have worked in the dept that i had problems with but trust me if i told you all of you would say i was right but if you really want to know email me ill tell you laura94r@hotmail.com
and one more thing im not saying all customers are right but for heaven sakes if you have a customer whos been with you for over 4 years who always pays theres bills on time and who hardley ever calls customer care maybe once a year for a broekn phone or a lost phone or what ever a question good god dont ya think that they should atleast be treated with respect so what if you have to give them a great deal on a phone thats what im saying not all of us not the ones that call evry little text mess question im talking about your true customers im mean really dont you agree with me??
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