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 catch22
 Posts: 33 |
 Mon Jun 04, 2007 2:18 pm |
hehe, well folks I've worked for a few differnt providers now and I laugh when people rant about how this service is the one with all the problems and not all the others. But the honest truth is that every single mobile provider hears the exact same rants. why? because the grass is always greener on the other side. Their are also some mobile pitfalls that people find themselves in and to be honest no provider is going to just throw money at you to shut you up.
This is how you should look for a service. 1st go to thier web site and find a deal that you like, make sure you read all the little *. Then look at the coverage for that provider. If all things look good, then find one of the phones that service supports and do some research on the web to see what folks are saying about that phone, see if theirs a pattern (do not buy a phone just because it looks cool I.E. the razr) You can get lots of phones for real cheap without contract but you have to hunt for em, or pay full retail.
If you don't mind a contract then find a direct dealer because they almost always get their phone from a good source, find out about the buyers remorse policy. Read the service contract understand that it has nothing to do with your phone, only your service. Read your warranty understand that if it's defective the manufacturer is only obligated to repair it NOT GIVE YOU A NEW ONE, the provider will probably give you a prerepaired (refurbished) one in order to get you a phone quicker (they will not give you a new phone of your choice for free) and their may be a shipping fee. Use the phone as soon as you get it and see if it's giving you the signal reception you desire if it isn't powercycle the phone, if it still isn't then go back to the store and use that buyers remorse to return the phone and the contract, and find another provider.
And remember if a person is getting a commission they will only talk about the good things.
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modusineo
 Posts: 11 |
 Mon Jun 04, 2007 7:53 pm |
Good Advice catch22. I would've stayed with Verizon, but they had been so malicious to be stupid with our contracts as well as being so evasive with why their network had degraded.
Frist it was the *228 update, then it was, that the new $270 mp3 phone I got 'does not work well in doors'. Basically everyone we talked to at Verizon about any problem gave us a different answer, hense when we actually GOT to someone who knew what they were doing we had already been told to understand several things that were not the truth. Like I said "Verizon Wireless. we have more underpaid idiots than any other network!"
T-mobile has always had a bad network because they are a British European company and could care less if I walkd around with T-MOBILE sucks painted on my chest and showed up on a national news cast every SINGLE NIGHT OF THE WEEK to rant on live television. They just don't care T-mobile IS a digital network as is ATT/Cingular but ATT/Cingular is a merger of two big networks.
It is rumored that since Verizon is an ANAL LOG network and they spent most of their money on installing fiber optic lines and extra actors for their commercials that they will have to merge with a digital network like T-mobile in oder to bring up their wireless netowrk to speed and finally fulfill the seventh sign of the apocolypse. Then we'll have have a nice and dandy network that we can toast marshmellows off of.
'Till then T-mobile DOES NOT CARE.
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 catch22
 Posts: 33 |
 Tue Jun 05, 2007 2:37 am |
It's not that they don't care, most of the time it's matter of what CAN be done. Building towers ain't cheep, it takes time to expand. If the eng. can't find a problem with the tower, and the phone isn't defective. Theirs really nothing else you can do.
These companies are in one of the most competitive buisness on the planet, I assure you they aren't sitting around thinking how they can make things worse. They lose money when they sell a phone so they depend on network use. They are always trying to make best of what they have, and improve when they can.
Sometimes you have to ask yourself. "how would I run things?". How do I answer thousands of calls a day with courteous knowledgeable agents? How do I provide thousands of miles of network coverage? How do I determine if a customer is taking advantage of me. How do I keep up with technological trends. How do I do all this and keep prices reasonable enough to attract customers?
I've seen how amazingly hard it is to just answer one of those questions. While It doesn't help individual problems that you or anyone else might be having. Hopefully it does create a little more perspective.
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modusineo
 Posts: 11 |
 Tue Jun 05, 2007 2:55 am |
Sometimes you have to ask yourself. "how would I run things?". How do I answer thousands of calls a day with courteous knowledgeable agents? How do I provide thousands of miles of network coverage? How do I determine if a customer is taking advantage of me. How do I keep up with technological trends. How do I do all this and keep prices reasonable enough to attract customers?
KEEP MERGING and IN-BREED CELLPHONE COMPANIES 'TILL THE ANTI-CHRIST WALKS ON THE EARTH AGAIN.
The rest like T-Mobile will survive in the nether regions appealing to teens who can type fast and video gamers.
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 catch22
 Posts: 33 |
 Tue Jun 05, 2007 5:15 pm |
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Nah the way it's going we'll all have these things surgically implanted in our brains =/
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 locust43
 Posts: 89
Phone Model: NEXTEL i880, LG CU400 3G
Service Provider: NEXTEL iDEN, AT&T Mobility |
 Wed Jun 06, 2007 2:16 am |
| mdelmon wrote: | | You have no clue what your talking about. T-Mobile has roaming agreements with Cingular and AT&T so they get at least the same coverage. Thats not counting the towers that they have exclusive rights too. Your phone is probably the problem. Next time you want to talk bad about a company do your homework. (Also LG phones blow) | Thats not true, T-Mobile has roaming with Cingular in ceartain places, if T-Mobile could roam off of any Cingular towers then Cingular users would be jumping ship from Cingular to T-Mobile and T-Mobile would have more than 22 MIllion subscribers compared to Cingulars 58 Million. I know in my area T-Mobile is non existient and there is only Nextel and Cingular and my friend with a T-Mobile quad band came down to visit me and she had no service, it said Emergency only.
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modusineo
 Posts: 11 |
 Wed Jun 06, 2007 3:36 am |
Yup, my friend has Cingular and he even gets a signal in Atlantic City Casinos, where they purposely kill any cellphone signals. My Verizon at the time was dead no signal. T mobile is a POS
Honestly I can't get a signal in my basement at all, I have to use my blue tooth and position it by the staircase that goes upstairs in order to get a lousy 1 bar! At least with my crappy Verizon it only crapped out when I went into the bathroom but after a while!
T-mobile should die, they should freakin pay damages with their lousy service! I have to pay THEM to get out of my contract?! You know what, come to think of it, it's actually that crappy I WOULD PAY THEM to get out of it!
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modusineo
 Posts: 11 |
 Wed Jun 06, 2007 3:38 am |
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And moderators in this forum should not bother apologizing for T-mobiles crappy service. Everyone knows they suck, so they advertise to people not old enough to know this or people not technical enough to research it for themselves.
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infamous54
 Posts: 1 |
 Mon Jun 18, 2007 8:45 pm |
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tmobile is not actually that bad. i bought a dash this past saturday. i wanted to get a phone upgrade but the guy that help me out didnt do that. he did the whole new activation thing. so i paid $175 + $50 mail in rebate with the myfave family plan for $59.99. i received a text message today saying that it will be a $35 fee for me adding a new line. the guy didnt tell me that. so i called customer service rep and told them my situation. only one person is using this line and i dont want a family plan. so what the csr did was to cancel my new line free of charge so i wouldnt have the pay the $35 fee. plus im no longer on the myfave family plan as stated. im on the new promotional plan of 1000 min free n/w effective immediately.
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 locust43
 Posts: 89
Phone Model: NEXTEL i880, LG CU400 3G
Service Provider: NEXTEL iDEN, AT&T Mobility |
 Mon Jun 18, 2007 9:09 pm |
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I would get T-Mobile but they don't offer service anywhere in my area. I am stuck with Nextel
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