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Home > Cell Phone Forums > Carriers Talk > AT&T Talk > Please Help! Cannot get AIM or email settings on V551

Please Help! Cannot get AIM or email settings on V551

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asabig
Antenna Booster Novice
Posts: 3

Phone Model:
Motorola V551

Service Provider:
Cingular
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Mon Nov 22, 2004 10:28 pm 
I just bought a motorola V551. I love the phone, but am having problems setting up the email. I have gone back and forth with cingular and aol and neither have been able to help. I believe my problem lies with the server settings (I've tried both the POP3 and SMTP settings).
Second, I am having trouble getting connected to AIM. I have an AIM screenname and such, and I can send messages to the phone and then reply, but I cannot review the buddy list, etc.
I am able to connect to the web and the Yahoo programs (yahoo mail and messaging), but I am an AOL user and would like to be able to use that feature.
Please help!
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Daniel Y
Antenna Booster Novice
Posts: 8

Phone Model:
Motorola V551

Service Provider:
Cingular
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Sat Dec 25, 2004 3:24 pm 
I have the same problem. Same phone. Same provider. Anyone able to shed any light on this subject? What do we need to do to set up email on the V551?

Thanks.
prncssuc
Antenna Booster Novice
Posts: 1

Phone Model:
Motorola v551

Service Provider:
cingular
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Sun Dec 26, 2004 9:13 pm 
I am also having problems with my email... i know i need to change my email settings but cant get help with Cingular or my ISP any suggestions?
kruff
Antenna Booster Novice
Posts: 1

Phone Model:
V551

Service Provider:
Cingular
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Mon Dec 27, 2004 7:24 pm 
I had the same problem and called technical support. They helped me fix it.
This is what I had to do:
Go to Messages->Email Msgs
Hit menu key and scroll to Email Msg Setup
I had to change the ISP settings->Connection type from 'CSD' to 'GPRS'.
I also had to fill out all the fields in Email Msg Setup, including Name and Return address.

Then it worked for me.
Daniel Y
Antenna Booster Novice
Posts: 8

Phone Model:
Motorola V551

Service Provider:
Cingular
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Mon Dec 27, 2004 8:48 pm 
kruff wrote:
I had the same problem and called technical support. They helped me fix it.
This is what I had to do:
Go to Messages->Email Msgs
Hit menu key and scroll to Email Msg Setup
I had to change the ISP settings->Connection type from 'CSD' to 'GPRS'.
I also had to fill out all the fields in Email Msg Setup, including Name and Return address.

Then it worked for me.


I called Cingular and the tech support person I spoke to said "these settings are provided by the email provider" (not Cingular). We don't support...." Cingular is providing uneven service.

Can you provide a complete list? Thanks!
Daniel Y
Antenna Booster Novice
Posts: 8

Phone Model:
Motorola V551

Service Provider:
Cingular
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Mon Dec 27, 2004 9:15 pm 
I got it to work! I don't know how. But here's my complete list of fields in Email Msgs > Menu > Email Msg Setup:

ISP Setting: GPRS
Email provider: Custom
Protocol: POP3
User ID: [user id for my regular POP3 mailbox]
Password: [password for regular mailbox]
Sending host: [the SMTP for the regular mailbox might not work in all cases; try www.smtp.com $$]
Sending port: 25
Receiving host: [POP3 server for regular mailbox]
Receiving port: 110
Return address: [your return address]
Name: [your name]
Cleanup: None
Save on server: Yes
Notification: On
Check new msgs: No
Hide fields: [blank]
Auto signature: [blank]
Security: [blank]
Size restriction: 10240
blakemoore
Antenna Booster Novice
Posts: 1

Phone Model:
Moto V551

Service Provider:
Cingular
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Tue Dec 28, 2004 10:16 pm 
goto email setup >>>change your connection type From CSD to Gprs.
2.APN Address should be : isp.cingular
3. User name: ISP@CINGULARGPRS.COM
4. PASSWORD: CINGULAR1
5. DNS IP: 0.0.0.0


ISP SETTINGS: GPRS
EMAIL PROVIDER: Custom
Protocal: POP3
User ID: you@yourisp.com
Password: yourpassword
Sending host: photo.mycingular.com


the rest of the fields are your isp info fields

Make sure you have the multimedia works package put on the phone and a APN Data Plan. Other wise it will not work anyway.
Daniel Y
Antenna Booster Novice
Posts: 8

Phone Model:
Motorola V551

Service Provider:
Cingular
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Wed Dec 29, 2004 10:55 pm 
blakemoore wrote:
goto email setup >>>change your connection type From CSD to Gprs.
2.APN Address should be : isp.cingular
3. User name: ISP@CINGULARGPRS.COM
4. PASSWORD: CINGULAR1
5. DNS IP: 0.0.0.0



Any difference between isp.cingular + isp@cingulargprs.com versus wap.cingular + wap@cingulargprs.com ? They both seem to work for email.

Thanks.
StaceySays
Antenna Booster Novice
Posts: 6

Phone Model:
NEC 525

Service Provider:
Cingular
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Mon Jan 17, 2005 1:54 pm 
Will these settings work for any motorola ISP Im settings????
pjgolian
Antenna Booster Novice
Posts: 3

Phone Model:
Motorola v551

Service Provider:
Cingular
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Sat Feb 05, 2005 6:57 pm 
blakemoore wrote:
goto email setup >>>change your connection type From CSD to Gprs.
2.APN Address should be : isp.cingular
3. User name: ISP@CINGULARGPRS.COM
4. PASSWORD: CINGULAR1
5. DNS IP: 0.0.0.0


Does anyone know if these settings still work? I've tried both isp.cingular/ISP@CINGULARGPRS.COM & wap.cingular/WAP@CINGULARGRPS.COM combinations and neither work. I get an unable to connect message.

I have no problems connecting to AIM.
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