Avoiding early termination charges With Sprint

the rules for cancellations can vary from provider to provider...but they are spelled out in the service agreement... at Cingular the rules on a cancellation are end of billing cycle or last day of contract...anything else it goes to a supervisor... I would well imagine there are exceptions to the rule but that is the supervisors decision...

looking what was done (and doing my best to remain impartial) I can see valid points on both sides of the fence and a reasonable middle ground was reached (in my mind)...

not knowing anything about sprint billing systems (but I am a customer care rep at cingular ... same job different company) the supervisor is in all likleyhood doing everything possible ...finding that middle ground between a business decision and caring for the customers needs can be a complex task ...

Well, maybe the problems started after the merger, when Sprint bought Nextel. My customers said that all the problem is because Sprint. And I agree. Some of our customer may be happy with the Direct Connect service because is cheaper.

I can´t see the memos on your account because I dont have your BAN, but I hope your problem be solved. Sincerelly,

Mario.
CSR.

whats my ban number?? and how do i know ur not going to dog me in the notes??

BAN means Billing account number: It´s the account number. If you dont want to give me the BAN, I don´t care, I only wanted to help you but your problem is already solved.

I hope you find a company that fits your requests. Have a great day.

Mario
Nextel CSR

mario:

my problem is not solved anymore as sprint got in my complaint from the BBB. they said they would no longer allow me to cancel and they over rode the guy i talked to. (the lady who overrode it was from the executive office) I called today ticked off, one lady hung up on me...and it was bad, anyway i was told by a rep that she couldnt credit me anymore bc i was maxed out on dropped call credits. im calling corporate tommorrow morning and have filed another complaint with the BBB and the FCC. just when i thought i was free from sprint in a few days, and now this.

what is ur # or whatever so i can have a rep email u...and what office r u out of?

UPDATE: August 26, 2006

sprint rep is supposed to call the 31st...im starting to worry since the last rep i spoke to said executive overrided my account.... i now have a backup plan...roaming. last night i made a 9hr 32min phone call to my house (yes during night and weekend times) and i have a roaming plan, so hopefully they will terminate us?? how does this work mario??? i switched all of my family's phones to Roaming Only.

Betomario,

my spouse and I moved to Spain. A year and and half ago, we specifically asked a Sprint rep if we would have to pay a cancellation fee, if we were to leave the country, which was decisive for 1. her to keep sprint, 2 me to take it in a shared plan.

In June they cancelled my line without any problem. Today, my wife wanted to cancel it ( she had 2 trips planned in the States that's why she did not want to cancel it in June), and they are saying that, since August 1st, Sprint changed its policy, and that this does not work any more, and that we still have to pay the ETF. We are of good faith, I can prove it the way Sprint want, WE ARE LEAVING IN SPAIN since June !!!

Any advice ? Are they telling the truth about this "policy change" or is it just an argument trick to make us pay an undue fee ? Should we file a complaint to the FCC ?

Thanks in advance for your help.
Best regards

PS: she has been a Sprint customer for 6 years and she has only "consumed" 2 phones... We are disgusted...

Schlum, thanks for posting. I will check today the policies at Sprint, because they are different from Nextel Policies.

By the way, Sprint has a lot of complaints with FCC, so is useless to make a report again, you will only spend time on it.

You can make a change of ownership for the lines too.

---------------------------

Eotbs, I dont know which plan do you have, It´s Sprint Essentials plan or a Family Plan?. The newer priceplans includes "Roaming" (Nationwide long distance).

Unfortunatelly, if your problem went to the executive office, a manager will handle your account now, so I cant help you now with some credit because the account will be monitored each two days.

I hope your problem be solved next days.

Sincerelly, Mario A.
CSR.

the rep that told me he would call me today never did...i dont know what to do now, would he still be able to cancel me, no ETF even though executive ..im even madder than ever now at sprint, what can i do to get out now?

i have fair and flexible with 4 phones total on my account, on the main number i pay $5 for some roaming included in america plan

Thanks betomario.

I am not sure I understand what you meant about the change of ownership for the line, we are now living in Spain, so we don't need any of the lines...

thanks for letting me know what we should do, but we really don't want to pay these undue fees of $200...

Best,

betomario, are you still there ???

What should we do to avoid paying these undue fees... ??

Avoiding early termination charges With Sprint

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