Thank you for contacting Sprint together with Nextel. I am sorry to hear that you need to cancel service, I will assist you with your questions and concerns.
your contract satisfaction date is 02/15/08, if you are going to cancel unfortunately there will be a $200 cancelation fee. Your contract is binding and is not affected by customer relocation even if they can or can not receive service. I am sorry for any inconvenience and I can understand the frustration this will cause. If you wish to cancel you can do so by e-mail or by contacting Customer Service at 1-888-211-4727.
this is what I recieved from sprint after telling them about my moving to Craintown, KY. Have they truly stopped doing the ETF waiving?? or am I being B.S'd here.
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hotty198 Posts: 3
Tue Jan 09, 2007 12:59 pm
anybody have an answer to the above???
jbrownkyr1 Posts: 4
Wed Jan 10, 2007 5:08 pm
I don't have an answer but I do live in KY and am looking for a way out of my sprint contract. To be specific I'm looking to get out of my broadband access card and go with dsl instead. I will be keeping my phone service with them though. I attempted to call the other night and tell them that my reception seems to have changed at my house and now the broadband card doesn't hardly work for me. I told them since I have a home phone I wanted to keep my phone contract though. Well that didn't work and I just got the standard "We can't help you and you are screwed unless you pay $200" speech. So now I have done some research and found this thread but I'm not sure how to go about trying this option(moving to new location). I wonder if I get a PO box in bumfuck if that will work?? I suppose I can always have the post office forward my sprint bills back to my address. So any suggestions guys?
McGirk Posts: 2411
Phone Model: AX380 Wave
Service Provider: Alltel
Thu Jan 11, 2007 4:16 pm
I don't want to seem rude or offensive, and I don't work specifically for Sprint, but they do offer one of if not the longest trial period available on cell phones. Except in the case of those of you who have actually moved, I don't understand why you couldn't figure out how well they worked within the alloted time. It is also likely that the ceased ETF waivers due to the large number of fraudulent 'moves'. You signed two years, with your eyes open, you got the discount off of the phone, now you are unhappy and trying to cheat your way out. (I understand this is not true in all cases.) Use your trial period to your advantage, and please enough with the fraudulent 'moves' and perhaps those who have LEGITIMATE issues like those ACTUALLY moving, can get taken care of properly. New rules are always put in place to protect the the company from being taken advantage of, and in many cases that I have read on this thread, you are generally taking advantage of them. (Before I get flamed for being inconsiderate, notice that I again state that I don't consider all of the issues above to be fraudulent.) Technically the law states that 'trial periods' only need to be three business days. 3 business days and the 14-30 days that you get are quite a difference, if after that amount of time you are not confident that you will be happy with the service in the areas you will largely be in, you should return it. Oh and I have returned an postMerge Nextel phone from a customer who used 1400 minutes in 4.5 days. The current trial period policy doesn't state a maximum amount of minutes used, even though it used to.
jbrownkyr1 Posts: 4
Thu Jan 11, 2007 11:15 pm
Ok whatever I still want out of the contract. Maybe I would feel bad if I didn't know that Sprint will renew a contract in a heartbeat if they get the chance to "Help" you out. It's just a big game and I don't feel one bit bad about trying to get out of a contract.
McGirk Posts: 2411
Phone Model: AX380 Wave
Service Provider: Alltel
Sat Jan 13, 2007 7:33 pm
Change your plan, add a feature, change your phone, and they add to your contract, other then that they are not supposed to.
beyer1983 Posts: 63
Phone Model: Moto Krzr, A900, SCP-2400
Service Provider: Sprint
Thu Jan 18, 2007 6:15 pm
McGirk wrote:
I don't want to seem rude or offensive, and I don't work specifically for Sprint, but they do offer one of if not the longest trial period available on cell phones. Except in the case of those of you who have actually moved, I don't understand why you couldn't figure out how well they worked within the alloted time. It is also likely that the ceased ETF waivers due to the large number of fraudulent 'moves'. You signed two years, with your eyes open, you got the discount off of the phone, now you are unhappy and trying to cheat your way out. (I understand this is not true in all cases.) Use your trial period to your advantage, and please enough with the fraudulent 'moves' and perhaps those who have LEGITIMATE issues like those ACTUALLY moving, can get taken care of properly. New rules are always put in place to protect the the company from being taken advantage of, and in many cases that I have read on this thread, you are generally taking advantage of them. (Before I get flamed for being inconsiderate, notice that I again state that I don't consider all of the issues above to be fraudulent.) Technically the law states that 'trial periods' only need to be three business days. 3 business days and the 14-30 days that you get are quite a difference, if after that amount of time you are not confident that you will be happy with the service in the areas you will largely be in, you should return it. Oh and I have returned an postMerge Nextel phone from a customer who used 1400 minutes in 4.5 days. The current trial period policy doesn't state a maximum amount of minutes used, even though it used to.
okay just adding to what you stated.. basicly the way business administrations would look at it is that sprint didnt ask you to move so if you are under contract and move to an area that doesnt have sprint service they dont have to let you out of the contract. and on the satisfaction guarintee the only thing they ask is you return the phone in the same condition you got it in. and you pay for your usage
hotty198 Posts: 3
Mon Jan 22, 2007 11:30 am
well obviously the phone wont be in the "same" condition after a years worth of wear and tear. But what you are saying, is it true? So I should be allowed waived ETF since I moved to craintown, KY?
DANO Posts: 2
Sat Feb 10, 2007 7:18 pm
hotty198 wrote:
well obviously the phone wont be in the "same" condition after a years worth of wear and tear. But what you are saying, is it true? So I should be allowed waived ETF since I moved to craintown, KY?
I VE BEEN CUSTOMER FOR ONE YEAR .IF I SAID IM MOVING OVERSEAS CAN I GET OUT OF MY SPRINT CONTRACT WITHOUT PAYING CANCELLATION FEE.ANY HELP PLEASE
DANO Posts: 2
Sat Feb 10, 2007 7:28 pm
DANO wrote:
hotty198 wrote:
well obviously the phone wont be in the "same" condition after a years worth of wear and tear. But what you are saying, is it true? So I should be allowed waived ETF since I moved to craintown, KY?
I VE BEEN CUSTOMER FOR ONE YEAR .IF I SAID IM MOVING OVERSEAS CAN I GET OUT OF MY SPRINT CONTRACT WITHOUT PAYING CANCELLATION FEE.ANY HELP PLEASE
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