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McGirk
Posts: 2412
Phone Model:
AX380 Wave
Service Provider:
Alltel |
 
Fri Jul 25, 2008 9:45 am |
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Listen, there are very few people posting answers here to questions about Sprint service, and I happen to be one of them. The story however does get a little old when time after time, you hear of people who walked into the situation with their eyes wide open, and signed on the dotted line. A contract is a legal document, and legally, if they break it, you can get out of it for free, and if you break it, you pay an early termination fee, which technically, is cheaper then them sueing you for fulfillment of the contract, which would be thier right. Is Sprint's customer service a blazing white light in a world of darkness? No it is not, it often times isn't even that good, and if you had read all of my posts here, you would see me attack them for that as well, this thread however, has to do with people attempting to get out of their contract. A few have good reason, most do not, and I respond in kind.
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Corbet
Posts: 1 |
Mon Aug 04, 2008 3:21 pm |
I recently moved to Brazil and was charged a ETF. According to Sprint if I move out of the country I still have to pay an ETF
Does anyone know anything about this? I've read through Sprint's contract and found nothing about it.
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sheapearce
Posts: 1 |
Thu Aug 07, 2008 1:13 pm |
| McGirk wrote: | | Listen, there are very few people posting answers here to questions about Sprint service, and I happen to be one of them. The story however does get a little old when time after time, you hear of people who walked into the situation with their eyes wide open, and signed on the dotted line. A contract is a legal document, and legally, if they break it, you can get out of it for free, and if you break it, you pay an early termination fee, which technically, is cheaper then them sueing you for fulfillment of the contract, which would be thier right. Is Sprint's customer service a blazing white light in a world of darkness? No it is not, it often times isn't even that good, and if you had read all of my posts here, you would see me attack them for that as well, this thread however, has to do with people attempting to get out of their contract. A few have good reason, most do not, and I respond in kind. |
Frankly, working in law (and working towards my JD), I couldn't disagree with you more. A contract may be a legal document, but it is never necessarily legally binding (see the recent California ruling in regard to ETFs). So far, no one has been able to properly craft an analogy for how ETFs work. Your car analogy fails because ETFs are more than just back-loaded "premium payoffs." Presumably, they exist to offset the subsidizing a provider does at the start of service keep the price of the phone down (and thus make having a cell phone more attractive to more people). HOWEVER there are three fundamental differences between an ETF and car payments (or any other kind of loan payment, for that matter).
1. (and the proposed FCC regulations to change how ETFs work gets to this; and I believe at least ATT and Verizon already work this way) The loan (and thus the LAMP) is geared to the value of the car I buy. I will probably pay way more a month for an escalade than a fit;
2. I can control how large a loan I take out. I wouldn't mind paying an extra hundred dollars for a phone now if it meant I didn't have to pay an ETF (or much of one) if I cancelled my plan early. This flexibility is important in regard to 3.
3. Most importantly (and again, I think the FCC is looking at requiring this change be made to all ETF policies as well): I can refinance a loan to capture a better rate (which I can't do with my cell phone ETF); similarly (though this is not a 1:1 analogy) I should be able to pay a smaller ETF as my plan ages. Even more importantly, if I want to buy a new car, I can simply pass the old one (with the existing debt) onto a willing buyer. The same sort of market doesn't exist for cell phones (which, admittedly, isn't the fault of the provider, but is just another instance where your analogy falls apart).
The ETF, and especially in the case of Sprint, who will not pro-rate, and who charged me 200 even after adverse changes to my plan (I am still arguing about it with them), is a very outmoded way of working things. Frankly, I think most people would be willing to pay the $200 as an extra $16 a month on their bill for the first year, or something, other than the flat 200.
The point is, is that if the ETF is purely to recapture the cost of subsidizing the phone you initially bought and the other small cancellation expenses, then it doesn't make sense. If, however, the ETF is largely in place to discourage people from cancelling their account (after all, if I don't cancel on the day my contract expires - it could be a day away from today- or if I fail to realize my 2 year contract is up and I have unintionally renewed my contract by sticking around on the plan, then I am screwed) then, as Sprint handles it, it is a disturbing policy, to say the least.
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sprint_sup
Posts: 16
Phone Model:
Samsung Instinct
Service Provider:
Sprint |
Sat Aug 09, 2008 12:09 pm |
| Corbet wrote: | I recently moved to Brazil and was charged a ETF. According to Sprint if I move out of the country I still have to pay an ETF
Does anyone know anything about this? I've read through Sprint's contract and found nothing about it. |
We can waive the ETF on your account but may I know why you moved to Brazil? is that for deployment? if you may give me your account number so I can check your account about the ETF. thanks
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sprintsucks
Posts: 3 |
Sat Aug 09, 2008 6:29 pm |
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Well I am currently a sprint customer with about 6 months left on my contract. I have been a loyal customer for over 8 years and haven't had any problems until now. I can not even get a signal in my my own home. There have been multiple dropped calls and i am just overall tired with customer service and their crappy coverage. I have called to complain multiple times and all they can tell me is that i need to get their router thing that will make my signal better. I don't want this thing. I already have too many things plugged into my router and don't want anything more. Is there any way i can get the fee waved, i don't want to pay them 400 bucks.
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sprint_sup
Posts: 16
Phone Model:
Samsung Instinct
Service Provider:
Sprint |
Sun Aug 10, 2008 4:59 am |
| sprintsucks wrote: | | Well I am currently a sprint customer with about 6 months left on my contract. I have been a loyal customer for over 8 years and haven't had any problems until now. I can not even get a signal in my my own home. There have been multiple dropped calls and i am just overall tired with customer service and their crappy coverage. I have called to complain multiple times and all they can tell me is that i need to get their router thing that will make my signal better. I don't want this thing. I already have too many things plugged into my router and don't want anything more. Is there any way i can get the fee waved, i don't want to pay them 400 bucks. |
If you're having problem with the coverage in your location, yes, we really can waive the ETF on your account. I can check your account if you can give me your account #. what's gonna happen is that, if you cancel it, you'll be informed by account services that there is an ETF since you're goin out of the contract. that will be billed towards your account. and once you have already cancelled the account, I can go ahead and check it back and waive the ETF for you. but before you do so, I still have to check your account first.
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sprintsucks
Posts: 3 |
Sun Aug 10, 2008 9:48 am |
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I don't know. How can I trust that you actually work for sprint?
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sprint_sup
Posts: 16
Phone Model:
Samsung Instinct
Service Provider:
Sprint |
Sun Aug 10, 2008 3:23 pm |
| sprintsucks wrote: | | I don't know. How can I trust that you actually work for sprint? |
If you'd like to you can just give me your account # and if you're really decided to cancel your account I can already apply the credit for you before you cancel. and you can check that out on your account. and you may also try browsing the other forums here like the contract thing here. i have already helped one guy here. you can see his comment
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sprint_sup
Posts: 16
Phone Model:
Samsung Instinct
Service Provider:
Sprint |
Sun Aug 10, 2008 3:24 pm |
check this forum:
contract and ugrade extensions. that's under sprint nextel talk
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sprintsucks
Posts: 3 |
Sun Aug 10, 2008 9:16 pm |
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i would rather do it over the phone is there a way I can contact you at work. Just tell me you first name andhow i can call you at work. thank you
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Home > Cell Phone Forums > Carriers Talk > Sprint Nextel Talk > Avoiding early termination charges With Sprint |
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