I tried what Motorola suggested and works perfect!!! I didn't write down the steps exact - but hope I remember close enough to help!!
This is what motorola said to do:
1.) Install as suggested in the "getting started" pamphlet
2.) You will probably have issues at step 24 "discover devices"
This is because windows XP SP2 took over the device and used
it's "generic bluetooth radio" driver - not the CSR bluetooth
required by MPT.
To Fix:
1.) Make sure the bluetooth dongle is physically connected
2.) Disable Bluetooth Enumerator
- Goto Device manager
To get to go to My computer
View System Information (upper left side)
Click on "Hardware" tab
Click on "Device Manager" button
- Expand "Bluetooth" devices
- Right Click on "Enumerator"
- Click on "Disable"
3.) Install the Correct Driver (update Driver)
- Right Click on "Generic Bluetooth Radio" (still in device manager)
- Click on "update Driver" (this opens up Wizard)
- Choose "install from a list or specific location" & click NEXT
- Choose "Don't Search. I will choose the driver to install" & Next
- Choose "CSR USB Bluetooth Device" & Next
- Click "Finish" - YOUR GOOD TO GO!
Now if you start up the Mobile Phone Tools and continue with the "getting started" pamphlet from step #20 (Start Mobile Phone Tools), everything should work ok (I hope!).
Hope this helps!
Take Care,
Willie
-------------------
Other Items with MPT 3.0 Installation:
- For some reason seems like better luck with back panel USB ports
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coolguy Posts: 82
Phone Model: v220
Service Provider: ATTWS
Sun Dec 12, 2004 5:17 pm
Nice job! you really did your research. I used to work at Cingular(now I work at AT&T) and Thats what I told people in that situation.
billponikvar Posts: 13
Phone Model: Nokia N85 (did have Motorola Razor)
Service Provider: AT&T
Sun Dec 12, 2004 11:40 pm
Thanks coolguy!
Hope just helps somebody!! Know I wasted about 4 hours of my time!!
Thanks
Willie
coolguy Posts: 82
Phone Model: v220
Service Provider: ATTWS
Sun Dec 12, 2004 11:47 pm
billponikvar wrote:
Thanks coolguy!
Hope just helps somebody!! Know I wasted about 4 hours of my time!!
Thanks
Willie
Lol even though you wasted 4 hours you did a good job and contributed to this community!
patric Posts: 1
Phone Model: v551
Service Provider: cingular
Sun Dec 19, 2004 2:16 pm
FYI, this fix for WinXP-SP2 also works with the WIDCOMM drivers supplied with the non- MPT software that comes with Bluetooth adapters from Belkin, CompUSA, etc.
*However* while I can now freely move photos and video to and from my v551 and PC via bluetooth, this may have broken the Cingular Connection Manager (in 2 computers I tried) that allowed me to use my cell phone as a travel modem.
Connection Manager will no longer recognize the wireless device.
Many thx for the above info ...i did have it working, but it was temprimental..loosing signal all the time and crashing on the multymedia section
by the way..i got it working the first time round by cancelling the autosearch and pressing F6 when mPT starting up.
then i went to communications tab and pressed change modem, then loaded the modem from there.
i still don't really know how, but everytime i execute the program now, it finds the phone automatically
Q When I connect to my A780 or E680 phone via BT the Mobile Explorer, Image Studio,
Melody Studio, and Video Studio are not available in the MMC.
A That is because file transfer is not supported over BT with those phones.
Q When I connect to my phone using the Motorola BT adapter (DC600) the feature to
transfer files to the phone has been disabled.
A That is because file transfer is not supported over the DC600 BT adapter.
Q When I try to open the phonebook or do a synchronization I get a PhoneBK.exe error
A This could be caused by a know conflict between Win Fax Pro 10.00 and Outlook 2002.
For more information go to http://support.microsoft.com/kb/320756/en-us
Q I have XP service pack 2 and my BT connection is not working.
A Go to www.bvrp.com/customers/motorola and click on the XPsp2 and BT.pdf document
for setup instructions.
Q Why do I get an error when trying to transfer files from my phone to the PC
A If you get an error like "white space not allowed at this location" check for file names and
make sure they do not contain more then 36 characters (including . and file extension)
If you get an error like "A semi colon character was expected" check your file names for a
“&” character. This is a special character and is not allowed in a file name.
Q Why can’t I save music files as .mP3’s
A In order to save files in mP3 format you must have an mP3 encoding capable codec
installed on your system. (WinXP by default will have this other operating system will
require addition files)
Q Why can I not connect to the internet or my VPN?
A In order to use Mobile Phone Tools and your Motorola mobile phone to access a
High Speed GSM based data/Internet connection you should have the following:
1. A fast speed data package service (GPRS, EDGE, 3G, etc...) that can be provided
sometimes at an extra cost from your mobile phone service provider. Once this data
package service is active, your mobile phone will have an APN (Access Point Network)
support. Mobile Phone tools will use that automatically to connect to the internet.
2. NOTE: Some mobile phone service providers support 2 APN's. One provides access
to the regular internet and one that provides access to a VPN (Virtual Private
Networking). VPN isa means by which certain authorized individuals, such as remote
employees have secure access to an organization's intranet by means of an extranet, a
part of the internal network that is accessible via the Internet. If that is the case you would
need to contact your mobile phone service provider and make sure you do have the
appropriate VPN access.
Q: Why can’t I make a data connection on Win98 se?
A: There maybe a problem with saving your password. When you start Windows 98se if
you click cancel when asked for a password this can cause this problem. To correct this
issue use your password or follow the process outlined here.
http://support.microsoft.com/default.aspx?scid=kb;en-us;148925
Q: What versions of Lotus Notes does mPT work with?
A: mPT works with Notes version 5.0,5.01,6.0,and 6.01
Q: If I export my contacts I can not read them in the exported file.
A: This is can be an issue with double byte languages, to configure your computer to read
this file properly you need to add support for Arial Unicode MS font.
1. Quit all programs.
2. In Control Panel, double-click the Add/Remove Programs icon.
3. Do one of the following:
o If you installed your Microsoft Office program as part of an Office
package, click Microsoft Office in the Currently installed programs
box, and then click Change.
o If you installed your Office program individually, click the name of your
program in the Currently installed programs box, and then click
Change.
4. In the Microsoft Office Setup dialog box, click Add or Remove Features, and
then click Next.
5. Next to Office Shared Features, click the plus sign (+).
6. Next to International Support, click the plus sign (+).
7. Click the icon next to Universal Font, and then select the installation option you
want.
Q: Why can’t I read received picture messages with mPT?
A: Not all phone models support this functionality. If you phone supports pictures messages
you may notice that these messages will be displayed as unreadable data in your mPT
inbox.
Q: Why can’t I open an image file that I have transferred to my phone?
A: Some phone models limit the file size and picture size that can be opened on the phone.
Try cropping, resizing, or reducing the color depth of the image before you transfer it to
the phone.
Q: Why do the WAV files I upload to my phone sound bad?
A: MP3 files that are converted into .WAV format using Mobile PhoneTools Melody Manager
will become distorted after being transferred to your mobile phone, resulting in poor audio
quality. You will also be unable to set these wav files as ring tones in your mobile
phone. It is recommended that you do not use the Mobile PhoneTools Melody Manager
for this purpose and that you instead transfer MP3 files from your PC to your mobile
phone using the Mobile Explorer view within Mobile PhoneTools.
Q: Why doesn’t mPT notify me of incoming calls?
A: Certain phone models do not support notifying external applications of ring events.
Q: Why can’t I end a voice call with mPT?
A: Certain phone models are not compatible with this command in mPT
Q: Why do SMS messages that have been previously read report as new in mPT?
A: Messages that have not been read previously by mPT will be display as new regardless
of their status in the phone.
Q: Why is the send button in the SMS window grayed out?
A: There are 2 possibilities that can cause this; the “Number” field has not been correctly
entered or no service center has been selected.
Q: How do I select a SMS service center? (GSM/GPRS phone only)
A: The SMS service center can be selected through the pull-down menu in the SMS
window. If you service provider is not listed you can enter one manually.
Q: How do I enter my service provider manually?
A: From the main screen select Menu/Setup/SMS Configuration. From the SMS
Configuration window select “New”. Select your country and enter your providers name
and SMS service center number. * Note: If you have a CDMA or TDMA phone you can
enter “NA” into the number field.
Q: My phone supports EMS why can’t I send EMS messages with mPT?
A: Certain models do not support sending EMS messages with an external application.
Check your user manual to see if your phone supports EMS functions.
Q: Why does the number of characters per SMS message sometimes change?
A: Certain characters require special encoding, which require more space so the number of
characters per message will go down to accommodate special characters.
Q: When I click on the calendar button Outlook opens, why?
A: You have selected Outlook as your PIM. If Outlook was already running when you
clicked on the button, Outlook will become the active application but it will remain in the
same view. If Outlook was not running, Outlook will be opened to the calendar view.
Q: I selected the wrong PIM during installation, how can I change PIMs?
A: You will need to uninstall and then reinstall mPT.
Q: Why does it take a long time to read my contacts from my PIM?
A: If you are using MS Exchange and your contacts are stored on a server it can take a long
time to read the contacts from the server. This is expected behavior with Exchange.
Q: When I connect to a data network with mobile PhoneTools the connection icon in the
lower right hand part of my screen says 115,000 K. Is this true?
A: Not necessarily. The speed indicated in Windows is the “Port Speed” that Windows has
used to connect to the mobile phone. It is not necessarily the speed, which you are
connected to the Internet.
Q: When Dialing numbers from my PC to my cell phone, it never sends the area code.
A: mobile PhoneTools is set to use Windows Dialing Properties. To correct this, go to
Setup/General Setup. Click on the Location tab and change to PhoneTools dialing
properties.
Q: As a precaution, how do I back up my data before completely uninstalling your software?
A: Before doing anything else, make sure that your hidden files are displayed:
1. For Windows 2000 or XP:
- In the Windows Explorer, choose "Tools/Folder Options..." then click the "View" tab.
- Check "Show hidden files and folders". And click OK.
2. For Windows 95, 98, Millennium, and NT4:
- In the Windows Explorer, choose "View/Folder Options..." then click the "View" tab.
- Check "Show hidden files and folders". And click OK.
Back up your data.
- Create a backup folder (on the "Desktop", for instance).
- In the Windows Explorer, go to the "C:\Program Files\Mobile PhoneTools" folder.
- Then copy the "Document", "Poste00" and "Fichiers joints" folders to your backup folder.
- For the phonebook, copy the "Phonebk.dbf", "Phonebk.pkx", and
"Phonebk.pkg" files to your backup folder.
(If you have renamed your phonebooks, copy the *.dbf, *.pkx, and *.pkg
files).
Q: Fax transmission attempts fail and the fax remains pending. And I cannot receive any
faxes. What can I do?
A: Check with your GSM operator that your Fax/Data subscription is active.
GSM driver:
a. Make sure your GSM is compatible with Mobile PhoneTools.
On our Web site, see the Products/Mobile PhoneTools menu.
b. Check that your GSM is detected correctly in Mobile PhoneTools:
- Go to the "General Configuration" menu and click the "Communication" tab.
- In the Modem settings, check that your GSM is detected correctly.
If you are not sure, click the "Change modem" button to have Mobile
PhoneTools re-detect your modem (remember the IRDA or Cable concept).
Q: When sending a fax, the GSM dials then hangs up. What should I do?
A: Faxes are stored in the Outbox, with the "Delayed transmission" report and the
"Transmission timeout" diagnostics.
a. Verify the modem driver
On the BVRP Web site, check that the GSM you are using is compatible and is selected correctly
in the software.
b. Verify the fax option
Check with your telephone operator that you have a Fax/Data subscription.
Q: Why after mobile PhoneTools is installed is there now a ‘Search Results’ folder added to
Outlook?
A: mobile PhoneTools adds this folder so it can keep track of search results that is does
against the Outlook contacts database. It is normal for this folder to be created.
Additional Notes
- If you have a "Motorola V872 phone" and you previously installed Mobile Phone Tools
software and used it with a Motorola V878 or a Motorola V690 phone, and now want to use your
Motorola V872 phone with an updated Mobile Phone Tools software and now you’re have
problems installing Mobile Phone Tools. Then please do the following:
1. Unplug any phone cables from your computer.
2. Go to www.bvrp.com/customers/motorola and download the cable driver remover
"DRemover98_2K.exe". After you finish downloading, double click "DRemover98_2K.exe". Then
reboot your computer when prompted.
3. Launch the updated version of Mobile Phone Tools.
4. Create a new profile and name it V872.
5. Choose USB as your connection type from the connection setup.
6. Connect the cable to your computer when prompted by Mobile phone Tools.
7. Now Mobile Phones Tools software should automatically detect your Motorola V872 phone and
you should be ready to use the various functions of Mobile Phone Tools.
smokes Posts: 1
Phone Model: Motorola V220
Service Provider: Cingular
Thu Jan 20, 2005 4:10 pm
I need the CSR driver, it doesn't appear in my list when I try to reinstall. Any ideas where I can find it?
by the way..i got it working the first time round by cancelling the autosearch and pressing F6 when mPT starting up.
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