| Author |
Message |
tmazgal
Posts: 1
Phone Model:
Motorola V550
Service Provider:
AT&T |
 
Wed Jan 19, 2005 1:28 am |
I called Cingular to purchase a new phone and figured I'd be switching over. I had the dreaded 721T.
When the CS guy looked at my plan he said I was on an old ATT promotional plan and he hated to see me lose such a great deal. He asked me what I wanted in a cell phone and he found me an AT & T moto v550.
It was exactly what I needed. He saved me hundreds of dollars from what I expected to spend on a phone and the $30. a month extra I would have had to pay for a cingular plan.
He never mentioned I would have to give up my wireless plan at some point. In fact it's good for at least a year I believe. I really appreciated his help.
If other Cingular employees are that nice. Everything should be just fine.
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unwired
Posts: 18
Phone Model:
Motorola V505 & V551
Service Provider:
Blue & Orange |
Wed Jan 19, 2005 2:52 pm |
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did you get the v505 or the v551? the v551 is a Cingular phone that should have changed your plan but that would be cool of the rep if he just sold you the phone to use on your at&t plan.
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Jwade_2
Posts: 4
Phone Model:
MPX 220
Service Provider:
AT&T |
Fri Jan 21, 2005 8:21 pm |
und530
I have a question for you since you work for AT&T. I have AT&T and not willing to give it up yet, but want a new phone (motorola MPX 220). Will AT&T or Cingular give me the unlock code so that when I do migrate to the other side (Cingular) I don't have to buy a new phone? Can the MPX 220 from AT&T be unlocked? I also have T-Mobile for my daughter, and I get it unlocked for T-Mobile?
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metaxin
Posts: 12
Phone Model:
v220
Service Provider:
cingular |
Mon Jan 24, 2005 6:29 pm |
Hi all. Just registerd on the boards today.
I recently migrated to cingular from at&t. There wasn't any major problems with changing, but I did notice cingular charges more for their services. My rate plan is still the same - 30 dollars/month - but instead of unlimited night & weekends, it's now 1000 n&w mins. I guess I don't really need all the minutes, but an unwelcome change was the charge for text messages. With at&t, incoming texts were free. With cingular, outgoing AND incoming texts are charged 10 cents per message. I cancelled my text alerts from msn (weather, etc.) after switching. I might drop the extra 3 dollars for 100 texts a month later on.
On the bright side, the phone is better than my old one - SE T306 - which is a really crappy phone. Avoid Sony Ericsson phones!
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hnyswtdl
Posts: 26
Service Provider:
blue and orange |
Sun Jan 30, 2005 2:11 am |
I'm so glad you were helped!
I'm an employee of attwireless/cingular, so i know exactly what you are talking about. We get calls daily from customers that were told they had to migrate to cingular. Nope, you don't have to migrate. Although you have an att plan cingular will honor those plans as long as you choose to have them. However, you will find alot of difficulty in finding phones when the time comes to get a new ATT phone.
And you should all be aware of ATT's 30 day buyers remorse...which cingular so kindly agreed to follow as well.
If you migrate to cingular, and don't like the service, just tell us you want to come back! (they will call it reverse migration). You will be held responsible for any usage charges, and a prorated amount for the bill, but you can come back to blue! BUT, you have to let us know with in thirty days! There are a few more catches in the cingular side, which off the top of my head I can't give you, but if you call care, they'll have the details! I believe its 3 days into service if you cancel you get your activation fee back, but like I said, I'd have to look into that some more.
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DxP
Posts: 1
Phone Model:
Nokia 3650
Service Provider:
the former At&t Wireless |
Tue Apr 26, 2005 12:44 pm |
Hey Und530,
I saw your posting today (months after you'd posted it) while I was looking for some solutions to my being an At&t refugee.
Was wondering if you'd be willing to help me out with some problems/questions that I have.
I notice PM'ing has been disabled and you don't have an e-mail address listed. I believe i have mine listed, so shoot me a msg if you are willing to lend a hand.
Happy Tuesday!
| und530 wrote: | Hi,
I just read your message and can sense your frustration. I work for AT&T Wireless (now Cingular Wireless). e-mail me and I will help you get those two phones and will allow you to stay on your AT&T Wireless family shared minutes plan as long as you want. That's one of the deals Cingular Wireless is offering former AT&T Wireless customers. You don't have to migrate over to Cingular's new CSE (Common Service Experience) network. Anyways, I can help you out if you still want those phones for the price you saw on the website. The only thing you'll be charged is for sales tax and a $15 upgrade fee which all customers are charged regardless of how you purchase the phone (website, retail store, customer service). Let me know. |
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litlpig2
Posts: 4 |
Wed Jul 20, 2005 9:30 pm |
Wirelessly posted (V551: MOT-V551/08.18.16R MIB/2.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.0 UP.Link/5.1.2.9)
| Quote: | Originally posted by Semperfi2091
For all of you ATT customers out there considering switching to Cingular, you may want to take this into consideration. I'm not saying don't migrate, only to expect headaches if you do.
I recently changed jobs, and went about a month and a half with no paycheck. My wife also did the same. Needless to say, when it comes to a choice between the phone bill and groceries -- well let's just say a Nokia 3100 won't keep me full for too long. Anyway, we didn't get shut off, but we did have a past due balance. As soon as I got paid the first time, I called in a payment. A week later, I decided to see what was offered in my area as far as incentives to migrate to Cingular. (a decision partially motivated by my disgust for my previously mentioned Nokia 3100). As it turned out, they were offering the Motorola V220 free to migrating ATT Customers, so I proceeded to switch online. As I got to the last step, the website spit out a message saying that switching online was unavailable to Family Plan holders (which my wife and I are). So I called customer service. Here is where the nightmare begins. One representative told me that I couldn't switch because I had a past due balance -- the one I had already paid off. She told me that It took 48 hours after payment was received to get rid of the past due balance--It had been over a week. Then she cleared that up and then told me that she could not honor the deal that was online, and gave me no reason. I asked her why I, as a customer, should have to pay $79.99 per phone (I needed 2) when another customer could go online and get it for free. It wasn't that I didn't want to order online, it was that Cingular does not have that capability. Therefore, I would have to be paying for their inadequate service. Also, she told me that if I did switch, I would have to take a cut in my minutes, or pay more per month. On my current plan, I get 1500 anytime minutes for $59.99, Cingular only offered me 850 anytime minutes for the same price--ALMOST HALF THE MINUTES!!! And you still want me to pay for the phone? In the end, I told them to shove it, but inevitably when my contract ends, I will have to migrate or change carriers. They know they have us between a rock and a hard place here, but they will tell you there is no need to switch. What a crock.
A final thought: In the end we will all be assimilated |
I think every time I complain to Cingular1 the service gets worse. They hung up on me 3 out of 10 times.
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randomtask16
Posts: 2
Phone Model:
SE S710a
Service Provider:
Cingular |
Fri Jul 22, 2005 11:00 am |
I migrated after my ATT SE T616 took a swim so I could get their w/plan price on phones. I ended up with a slightly lower monthly bill, 50more mins and txt. Came out ahead really, then I added a 2nd line and another phone. GF did that at best buy and got the Razr for $100 , Cingular and Best Buy both told me we couldn't change to family plan anywhere except the cingular store. Went back to bestbuy a few days later and talked to somebody else...they did it no problem got her razr for $100 less than mine from the cingular store, those lying fockers! I ended up switching to S710a which wasn't at best buy so whatever...
About the plan....Right now I don't really like the rates too much. The double txt charges over ATT sucks, and the family plans suck. With ATT I could simply add a line to my plan for $10/mo. At Cingular you have to convert to Family plan which is $20 higher, then a 3rd line will be $15 more instead of 10. So yea, my 3 lines will be $75 instead of $60 with ATT, I'm still within the 1st 30days, BUT, 2 of us would need new phones, so I dunno how possible that is?
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canuckCSR
Posts: 39
Phone Model:
Samsung A660
Service Provider:
SaskTel |
Sun Jul 24, 2005 4:57 am |
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The plans are very different. A customer would not usually know, but a former ATTWS plan included minutes of peak use, and nothing else. N&W timw? M2M? nope. added on later. new cingiular plans have Nights and Weekends, Mobile to Mobile, National Home Calling Area, and Rollover built into the plan - the customer starts with these benefits and will never lose them without agreeing to. Also, IF the merger had never happened, ATTWS's Shared plans had some very crippling limitations - still do. It's in your best interest to move to Cingular GSM FamilyTalk service. The price points are comparable, the phones are free, The benefits are far better - I hate to sound like a salesman (I am not one!) but if you want a good deal on multiple-line accounts? go with the FamilyTalk Nation. you lose bonuses that you've aquired on your individual plan, but that only matters if you actually use them. if you do? just don't switch.
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Tamarac
Posts: 2
Phone Model:
Nokia 3100
Service Provider:
AT&T now Cingular |
Mon Aug 15, 2005 3:36 pm |
| und530 wrote: | Hi,
I just read your message and can sense your frustration. I work for AT&T Wireless (now Cingular Wireless). e-mail me and I will help you get those two phones and will allow you to stay on your AT&T Wireless family shared minutes plan as long as you want. That's one of the deals Cingular Wireless is offering former AT&T Wireless customers. You don't have to migrate over to Cingular's new CSE (Common Service Experience) network. Anyways, I can help you out if you still want those phones for the price you saw on the website. The only thing you'll be charged is for sales tax and a $15 upgrade fee which all customers are charged regardless of how you purchase the phone (website, retail store, customer service). Let me know. |
Und530, Are you still working there, and can you help me? I have a very similar problem. My husband and I have the AT&T Family shared plan, he lost his phone and I am unable to get a replacement phone for him on the AT&T plan and I am told I cannot migrate to Cingular's service without buying 2 new phones. (I have no problem paying for the phone my husband lost --- but am not willing to pay for another phone when my works just fine.)
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