| Author |
Message |
elmo01
Posts: 2198
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
 
Tue Aug 16, 2005 7:59 am |
[quote="Tamarac"] | und530 wrote: | Hi,
Und530, Are you still working there, and can you help me? I have a very similar problem. My husband and I have the AT&T Family shared plan, he lost his phone and I am unable to get a replacement phone for him on the AT&T plan and I am told I cannot migrate to Cingular's service without buying 2 new phones. (I have no problem paying for the phone my husband lost --- but am not willing to pay for another phone when my works just fine.) |
you can get a replacement...the rep should know this ( I am one as well) call them back...pose the same question to the rep... if you get the undesired response escalate to a supervisor...
|
 |
Advertisement
|
|
|
|
|
Tamarac
Posts: 2
Phone Model:
Nokia 3100
Service Provider:
AT&T now Cingular |
Wed Aug 17, 2005 11:11 am |
[quote="elmo01"] | Tamarac wrote: | | und530 wrote: | Hi,
Und530, Are you still working there, and can you help me? I have a very similar problem. My husband and I have the AT&T Family shared plan, he lost his phone and I am unable to get a replacement phone for him on the AT&T plan and I am told I cannot migrate to Cingular's service without buying 2 new phones. (I have no problem paying for the phone my husband lost --- but am not willing to pay for another phone when my works just fine.) |
you can get a replacement...the rep should know this ( I am one as well) call them back...pose the same question to the rep... if you get the undesired response escalate to a supervisor... |
Thank you for your reply. I was finally able to get the matter resolved.....but I must say it was VERY frustrating and took wayyyy too many phone calls/holds/transfers/dropped calls. I spoke to two reps who were able to help and probably 8 reps & a supervisor who had no clue. From my experience with this situation, and comments from others, it sounds like this is not an easy transition for AT&T / Cingular. I hope things smooth out going forward!
|
|
Victoria
Posts: 2 |
Thu Aug 25, 2005 2:51 pm |
|
I am on an att wireless family plan and want to add another phone to this plan without moving over to cingular. Can that be done? Thanks for all the help.
|
|
elmo01
Posts: 2198
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Thu Aug 25, 2005 2:58 pm |
| Victoria wrote: | | I am on an att wireless family plan and want to add another phone to this plan without moving over to cingular. Can that be done? Thanks for all the help. |
ONLY if you have a corporate sponsored account ...otherwise you must migrate
|
|
elmo01
Posts: 2198
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Thu Aug 25, 2005 3:01 pm |
[quote="Tamarac"] | elmo01 wrote: | | Tamarac wrote: | | und530 wrote: | Hi,
Und530, Are you still working there, and can you help me? I have a very similar problem. My husband and I have the AT&T Family shared plan, he lost his phone and I am unable to get a replacement phone for him on the AT&T plan and I am told I cannot migrate to Cingular's service without buying 2 new phones. (I have no problem paying for the phone my husband lost --- but am not willing to pay for another phone when my works just fine.) |
you can get a replacement...the rep should know this ( I am one as well) call them back...pose the same question to the rep... if you get the undesired response escalate to a supervisor... |
Thank you for your reply. I was finally able to get the matter resolved.....but I must say it was VERY frustrating and took wayyyy too many phone calls/holds/transfers/dropped calls. I spoke to two reps who were able to help and probably 8 reps & a supervisor who had no clue. From my experience with this situation, and comments from others, it sounds like this is not an easy transition for AT&T / Cingular. I hope things smooth out going forward! |
I hope it does too!!!
there has been several policy flip-flops in the last few weeks ... I understand your confusion...on some things it changes on a daily basis
|
|
Victoria
Posts: 2 |
Thu Aug 25, 2005 3:02 pm |
|
I get a discount through my employer. Does that count?
|
|
elmo01
Posts: 2198
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Thu Aug 25, 2005 3:07 pm |
| Victoria wrote: | | I get a discount through my employer. Does that count? |
yes it does call National Business Ordering at (888) 444-4410
|
|
fr0zenkiss
Posts: 4
Phone Model:
samsung p207
Service Provider:
AT&T |
Thu Dec 15, 2005 11:34 am |
hey, i have a problem. i spent about 30 minutes at the cingular store talking to a guy about my problem. here's the thing: i got a new phone off ebay--however, i didnt get an unlocked one because i thought my SIM card would work---i have a samsung phone and then bought another samsung---AND i had at&t, and the phone i got was a cingular. BUT i thought we had merged already since all of our stuff was sent to cingluar and through them. so my problem is that my sim card in fact does not work. it says wrong card. so i went tothe store and asked the man if i could just buy one and he said yes they are $25. so i was going to go ahead and do that. but, when he typed in my number and all, it said he couldnt do it because i havent migrated. and the thing is, i am on a family talk plan with two other people. we all are still on at&t. and he pretty much said i cant use my new phone unless i merge, or get it unlocked. and he said he couldnt get it unlocked because he didnt have the equipment and that samsungs are hard to unlock anyway.
so my question for you is if there is any way without migrated to cingular that i can use my new phone with the same number etc.??
and if we migrated, would that be good or bad?
|
|
elmo01
Posts: 2198
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Thu Dec 15, 2005 11:52 am |
samssungs from waht I understand are quite easy to unlock...
do a google search on samsung<insert model number> SIM unlock
|
|
fr0zenkiss
Posts: 4
Phone Model:
samsung p207
Service Provider:
AT&T |
Thu Dec 15, 2005 2:01 pm |
| elmo01 wrote: | samssungs from waht I understand are quite easy to unlock...
do a google search on samsung<insert model number> SIM unlock |
wow, thanks. okay, i unlocked my phone...and dont have to switch now. thankkkks!
|
