| Author |
Message |
Semperfi2091
Posts: 1
Phone Model:
Motorola V600
Service Provider:
AT&T |
 
Tue Dec 14, 2004 3:58 pm |
For all of you ATT customers out there considering switching to Cingular, you may want to take this into consideration. I'm not saying don't migrate, only to expect headaches if you do.
I recently changed jobs, and went about a month and a half with no paycheck. My wife also did the same. Needless to say, when it comes to a choice between the phone bill and groceries -- well let's just say a Nokia 3100 won't keep me full for too long. Anyway, we didn't get shut off, but we did have a past due balance. As soon as I got paid the first time, I called in a payment. A week later, I decided to see what was offered in my area as far as incentives to migrate to Cingular. (a decision partially motivated by my disgust for my previously mentioned Nokia 3100). As it turned out, they were offering the Motorola V220 free to migrating ATT Customers, so I proceeded to switch online. As I got to the last step, the website spit out a message saying that switching online was unavailable to Family Plan holders (which my wife and I are). So I called customer service. Here is where the nightmare begins. One representative told me that I couldn't switch because I had a past due balance -- the one I had already paid off. She told me that It took 48 hours after payment was received to get rid of the past due balance--It had been over a week. Then she cleared that up and then told me that she could not honor the deal that was online, and gave me no reason. I asked her why I, as a customer, should have to pay $79.99 per phone (I needed 2) when another customer could go online and get it for free. It wasn't that I didn't want to order online, it was that Cingular does not have that capability. Therefore, I would have to be paying for their inadequate service. Also, she told me that if I did switch, I would have to take a cut in my minutes, or pay more per month. On my current plan, I get 1500 anytime minutes for $59.99, Cingular only offered me 850 anytime minutes for the same price--ALMOST HALF THE MINUTES!!! And you still want me to pay for the phone? In the end, I told them to shove it, but inevitably when my contract ends, I will have to migrate or change carriers. They know they have us between a rock and a hard place here, but they will tell you there is no need to switch. What a crock.
A final thought: In the end we will all be assimilated
|
 |
Advertisement
|
|
|
|
|
finestkind
Posts: 22
Phone Model:
Nokia 6340i
Service Provider:
Cingular |
Wed Dec 15, 2004 8:27 pm |
| Semperfi2091 wrote: | but inevitably when my contract ends, I will have to migrate or change carriers. They know they have us between a rock and a hard place here, but they will tell you there is no need to switch. What a crock.
A final thought: In the end we will all be assimilated |
I don't understand,
1) If the only problem you have now is the phone, buy one on eBay and continue on the AT&T plan you have.
2) You can stay on your same plan when the contract ends just by continuing to pay the monthly charges, no new contract needed.
3) There is no need to switch unless you want a free phone or change in plan.
|
|
und530
Posts: 3
Phone Model:
Motorola V3
Service Provider:
Cingular Wireless |
Mon Dec 20, 2004 11:57 pm |
Hi,
I just read your message and can sense your frustration. I work for AT&T Wireless (now Cingular Wireless). e-mail me and I will help you get those two phones and will allow you to stay on your AT&T Wireless family shared minutes plan as long as you want. That's one of the deals Cingular Wireless is offering former AT&T Wireless customers. You don't have to migrate over to Cingular's new CSE (Common Service Experience) network. Anyways, I can help you out if you still want those phones for the price you saw on the website. The only thing you'll be charged is for sales tax and a $15 upgrade fee which all customers are charged regardless of how you purchase the phone (website, retail store, customer service). Let me know.
|
|
betsymn
Posts: 3
Service Provider:
at&t |
Thu Dec 30, 2004 7:37 pm |
|
This is probably going to sound pretty stupid, but how do you buy a phone off of ebay and add it to your service? My husband dropped it phone and the guy at Cingular said I couldn't replace just that phone. According to him, I have to buy 2 new phones and have our AT&T family plan switched over to Cingular.
|
|
NDogg78
Posts: 87
Phone Model:
Motorola V600
Service Provider:
Cingular |
Fri Dec 31, 2004 4:36 am |
| betsymn wrote: | | This is probably going to sound pretty stupid, but how do you buy a phone off of ebay and add it to your service? My husband dropped it phone and the guy at Cingular said I couldn't replace just that phone. According to him, I have to buy 2 new phones and have our AT&T family plan switched over to Cingular. |
betsymn, what kind of phones did you have? were they GSM(did they use a SIM card)? if you have your SIM card, you can buy any unlocked GSM phone that supports 850/1900MHz. basically, all you would need to do is put this SIM card in the new phone since your info is tied to the SIM card, not the phone.
|
|
betsymn
Posts: 3
Service Provider:
at&t |
Wed Jan 05, 2005 2:58 pm |
|
My phone is a Nikon 6560, not GMS. At the time I bought it AT&T said GMS wasn't available in our area.
|
|
roger25
Posts: 3 |
Thu Jan 06, 2005 1:43 am |
| betsymn wrote: | | This is probably going to sound pretty stupid, but how do you buy a phone off of ebay and add it to your service? My husband dropped it phone and the guy at Cingular said I couldn't replace just that phone. According to him, I have to buy 2 new phones and have our AT&T family plan switched over to Cingular. |
You need to register at eBay, or if you know someone, let them search, find and buy for you. I am going to buy the older "American Idol" phone from ebay. I switched to Cingular from AT&T (strong armed by Cingular when I went in the store to buy the American Idol phone) and regret it! I've called AT&T and they will reinstate my old AT&T plan. Thank goodness!!! For me, Cingular has not worked out very well. I don't know why, but all three phone in our family, keep having calls dropped and poor reception. It might be our area?? Glad to be going back to AT&T.
|
|
black86
Posts: 4
Phone Model:
nokia 3120
Service Provider:
at&t ws |
Thu Jan 13, 2005 2:42 pm |
|
wtf, i got a call from SBC/cingular this morning saying at&t will be gone in 6 months and its in my best interest to switch now to cingular for less of a headache. . .
|
|
Nick4597
Posts: 17
Phone Model:
Black Razr
Service Provider:
Cingular |
Fri Jan 14, 2005 5:17 pm |
|
True - Cingular is phasing out ATT wireless and by summer will have all former ATT customers fully migrated to the Cingular networi/billing/rate plans etc....
|
|
roger25
Posts: 3 |
Sat Jan 15, 2005 12:11 am |
| Nick4597 wrote: | | True - Cingular is phasing out ATT wireless and by summer will have all former ATT customers fully migrated to the Cingular networi/billing/rate plans etc.... |
I was originally with AT&T. Right before Christmas we were talked into Cingular. We didn't like it. We had dropped calls, noise in the background, etc. So... we "mirgrated" back to AT&T. It took the better part of a day, but they did it and said that they (AT&T) would be honoring all their two year contracts that they set up recently.... meaning they will be around for the next two years. They are not making or offering new phones, or new set up service, but retaining the ones they had already set up. There are a few places in the country that don't yet offer Cingular. Those AT&T customers can not convert over to Cingular and will remain with AT&T as well. I know lots of people that Cingular works fine for ... it just didn't for us and we were lucky that AT&T allowed us to migrate back to them after being with Cingular for only a couple of weeks. (We were told by the sales person who sold us the Cingular plan and phones that there was ABSOLUTELY no way we could EVER go back to AT&T. Obviously, she was wrong. By the way, we were able to get new GSM phones from AT&T. (Motorola Freedome phone). They had to ship them to us overnight, but they were as nice as the Cingular phones. Still very happy to be with AT&T again! Their customer service is superior as well. 
|
| | |
|
|
|
|
