| Author |
Message |
steva11
Posts: 1680
Phone Model:
w810i/pearl
Service Provider:
Rogers |
 
Tue Apr 25, 2006 12:02 am |
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cdma providers will often not accept other providers phones. the beuty of sim cards is that they're swappable. you could go to a cingular store and get a sim for your phone and use it, without getting the actual phone.
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elmo01
Posts: 2198
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Tue Apr 25, 2006 6:53 am |
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if you were to refuse the contract commitment the rep in the store will offer you a prepaid service....where there is no contract and no credit check
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steva11
Posts: 1680
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Tue Apr 25, 2006 2:02 pm |
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is it true that store reps can offer no commitment service, but the customer is not eligible for MTM?
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elmo01
Posts: 2198
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Tue Apr 25, 2006 2:33 pm |
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afaik all *new* postpaid plans are min 1 yr commitment
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steva11
Posts: 1680
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Tue Apr 25, 2006 3:34 pm |
check csp # 2138.
I interpreted it as it will be at placed on a 1 or 2 year in the billing system, but the no commitment option is available.
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justin22
Posts: 213
Phone Model:
Samsung D807, Moto KRZR K1 Red
Service Provider:
Rogers Wireless |
Tue Apr 25, 2006 4:19 pm |
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All Customer Care Representatives (CCR) should still ask for a 1 or 2 year contract, and use "No Commitment" agreements as the last option. Based on billing system, CCRs may have to manually change a "No Commitment" customer's contract term from 12 or 24 to 0
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justin22
Posts: 213
Phone Model:
Samsung D807, Moto KRZR K1 Red
Service Provider:
Rogers Wireless |
Tue Apr 25, 2006 4:21 pm |
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so in other words when we enter acct info we have to set it up as a 12/24 month commitment but later change it after its all set up to zero?????
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steva11
Posts: 1680
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Tue Apr 25, 2006 4:47 pm |
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looks like it. looks like the billing system needs a contract, and then we need to override it.
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elmo01
Posts: 2198
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Wed Apr 26, 2006 6:46 am |
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I stand corrected
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steva11
Posts: 1680
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Wed Apr 26, 2006 1:40 pm |
| elmo01 wrote: | | afaik all *new* postpaid plans are min 1 yr commitment |
I discovered this idea to be false just recently, now, it seems as though you and me, elmo, are the only ones in our centre that know this. I've consistently heard people telling customers (including res) that it must be at least a one year.
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