| Author |
Message |
und530
Posts: 3
Phone Model:
Motorola V3
Service Provider:
Cingular Wireless |
 
Thu Dec 23, 2004 3:43 am |
Hello everyone,
I'm reading a lot of your posts on here and am troubled at all the frustrated messages that are being left. I'm a former AT&T Wireless employee now a Cingular Wireless employee. I work within Customer Care. I'd like to help some of you out if I can. Please let me know how I can be of assistance. If you have billing questions feel free to ask me as well.
Thanks.
|
 |
Advertisement
|
|
|
|
|
moose
Posts: 1 |
Sun Dec 26, 2004 7:29 pm |
|
Hi, Thanks for your availability! I have a cingular contract and a tdma phone. can i buy a cingular gsm phone on ebay and take it to a cingular dealer and have it activated without any changes to the length of my contract? how do i buy the right sim card on ebay for my location? is it the number of numbers (e.g. 20), or the starting several numbers? what is the significance of the sim card model number and the 32k vs 64 k etc.? I am in bucks county pa, but i'm sure other people want to know as well how it works. will a cingular dealer activate the sim card? will i be able to keep my current phone number? Thanks so much for your help!!
|
|
redzone101
Posts: 1
Phone Model:
V80
Service Provider:
Cingular |
Thu Dec 30, 2004 7:14 am |
|
i got a v80 and i only get text message when i get voice message, any body can help?? i kno sombody also got a v80 but dont have that problem and the setup is the same help please... i got everything work....gprs, mms, e-mail everything but the voice mail, i listen my voice mail by callin my own number and press #.. i would love it if i can reprogram to the newer version or somthin..
|
|
JCMyersIV
Posts: 122
Phone Model:
V635 & BB 7290
Service Provider:
Cingular |
Thu Dec 30, 2004 11:05 am |
My understanding of the text message when you get a voicemail is due to T-Mobile's voicemail system not supporting the message waiting indicator - any phone line I've ever had with T-Mo has always had the annoying SMS instead of the indicator.
If you're getting the text message with Cingular, you may want to call 611 - there may be an option in your voicemail settings as to what you prefer...
|
|
kels24
Posts: 2
Phone Model:
LG C1300
Service Provider:
Cingular |
Thu Dec 30, 2004 1:11 pm |
| und530 wrote: | Hello everyone,
I'm reading a lot of your posts on here and am troubled at all the frustrated messages that are being left. I'm a former AT&T Wireless employee now a Cingular Wireless employee. I work within Customer Care. I'd like to help some of you out if I can. Please let me know how I can be of assistance. If you have billing questions feel free to ask me as well.
Thanks.
|
Hello, I am having security problems with my LG C1300. I put in what i thought was my pin number and it asked about a PUK code and i put some numbers in and now my phone is telling me that the SIM is blocked and that i need to dial the emergency number! Can you help me?
|
|
jFA
Posts: 4
Phone Model:
Motorola V180
Service Provider:
cingular |
Thu Dec 30, 2004 4:20 pm |
Apparently there is No "MY ACCOUNT" access at Cingular web site f/ commercial or business accounts?
We called Cust Svc. and this is what we were told. Seems like commercial customers would be more likely to use and require this availability. Additionally, since 80% of the on-line "HELP" directs you to use the "MY ACCOUNT" feature this leaves the Cingular Business Customer at a dead-end. How about it Cingular, can you get this remedied??? we need on-line access too, (if not more) - Thanks - jFA
|
|
Jwade_2
Posts: 4
Phone Model:
MPX 220
Service Provider:
AT&T |
Sat Jan 29, 2005 2:09 am |
| und530 wrote: | Hello everyone,
I'm reading a lot of your posts on here and am troubled at all the frustrated messages that are being left. I'm a former AT&T Wireless employee now a Cingular Wireless employee. I work within Customer Care. I'd like to help some of you out if I can. Please let me know how I can be of assistance. If you have billing questions feel free to ask me as well.
Thanks.
|
Well maybe you can help me:
AT&T customer, contract expired 7/2004, I want to add M2M, but was told I have to renew for 2 years. Is this true? Please Help!
|
|
hnyswtdl
Posts: 26
Service Provider:
blue and orange |
Sun Jan 30, 2005 1:21 am |
Im an ex att employee now cingular employee as well, I'll see if i can help too!
About the migration from ATT TDMA to cingular GSM:
If youre buying a sim card on ebay please make sure it hasn't been used previously. The sim card holds all of the customers information on GSM technology. If it has been used before, you cant use it at all. The 32K sim card was standard before the merger. Now the "new cingular" uses a 64K sim card, which really means that it can hold more information on it (64k allows 500 numbers stored). Also the 64k sim card allows the phone not to discriminate against which network the customer is on (for example an old att account with 32k sim card, would naturally reach out to an att tower, whether or not it was the best signal at the time, where the new sim cards combine att & cingular's towers, allowing the phone to choose between both companies towers, to choose the best possible signal at that time.) If you want to keep your number you should migrate your service to Cingular's GSM. Right now is a prime time too, there is a one time fee of 18 (a discounted activation fee for former att customers), and in any case we have availiability to several different phones which we can offer discounts for contracts. I know your not looking for a new contract, if you call 611, they can look in your area and see what kind of deals on phones they can get, just let them know your not looking for a new contract.
|
|
hnyswtdl
Posts: 26
Service Provider:
blue and orange |
Sun Jan 30, 2005 1:26 am |
about the PUK code
When you enter in your pin number too many times, the phone will ask for a PUK, which is a Phone Unlock Key. It really is put there for your protection, so if someone is trying to use your phone, and the pin is in place, they can't guess your code. Unfortunately each sim card has a specific PUK code, that customer care has access to. If you enter in the PUK code wrong too many times (usually 3), it will block the sim card, making unusable. (If the phone says sim blocked, you've already went to far. The only way to remedy this is to purchase a new SIM card, which you can get at a store for 25.00)
|
|
hnyswtdl
Posts: 26
Service Provider:
blue and orange |
Sun Jan 30, 2005 1:30 am |
about the expired contract on AT&T:
I'm surprised they told you you had to have a new 2 yr. There is a way they can offer the M2M unlimited with a 1 yr contract. Did they also tell you that we have features (not requiring a contract renewal) that if you really wanted M2M, you can pay so much for so many minutes (example 4.99 for 1000 Mobile to Mobile Minutes).
|
