| Author |
Message |
Launch
Posts: 3
Phone Model:
Nokia 6010
Service Provider:
T-Mobile |
 
Thu Dec 30, 2004 9:58 pm |
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My situation is similar to everyone else's but a little different. When I first got my phone two months ago I was told along with my girlfriend who also got a phone that nights started at seven and weekends started at four. I knew most phone companies start at nine so I thought I was getting a great plan. The first month's bill came and it was two hundred dollars I shrugged it off thinking I went over my minutes. Then the second bill came and it was $908.72!!! When I looked over my bill my nights were starting at nine. When I called to let them know they made a horrible mistake they said their was nothing they could do because no time was written on my contract only on a seperate sheet of paper by the sales man. After arguing for a while and being refused the information I needed to get a hold of corporate I gave up and I'm sure everyone knows how the rest goes. After finding this site I'm convinced this is going to be a battle. I'm not sure how to get a hold of corporate or who else I would need to contact. If someone out their could help me that would be great. Thank you
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NDogg78
Posts: 87
Phone Model:
Motorola V600
Service Provider:
Cingular |
Fri Dec 31, 2004 4:40 am |
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have you tried going back to the store where you signed up at and talked to that salesman?
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tmobcustcare
Posts: 1 |
Fri Dec 31, 2004 5:28 am |
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hey there sounds like your in a really crappy situiation! the people you need to talk to are customer relations. call customer care and ask for the contact info. you can only contact them through fax or written corrospondance so prepare for a bit of a wait. also, it sounds like part of the problem is that you waited to long to contact cusomter care. not your fault, becuase you weren't aware of the issue, but still. try calling them back see if they can credit you half of the last months overage. theres a good chance they could do that
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D
Posts: 69
Phone Model:
Nok6133
Service Provider:
T-Mobile |
Mon Jan 03, 2005 12:52 am |
| Launch wrote: | | My situation is similar to everyone else's but a little different. When I first got my phone two months ago I was told along with my girlfriend who also got a phone that nights started at seven and weekends started at four. I knew most phone companies start at nine so I thought I was getting a great plan. The first month's bill came and it was two hundred dollars I shrugged it off thinking I went over my minutes. Then the second bill came and it was $908.72!!! When I looked over my bill my nights were starting at nine. When I called to let them know they made a horrible mistake they said their was nothing they could do because no time was written on my contract only on a seperate sheet of paper by the sales man. After arguing for a while and being refused the information I needed to get a hold of corporate I gave up and I'm sure everyone knows how the rest goes. After finding this site I'm convinced this is going to be a battle. I'm not sure how to get a hold of corporate or who else I would need to contact. If someone out their could help me that would be great. Thank you |
An amount that high you’ll be lucky if you get half honestly, unlimited nights is defined on the website and all you had to do was call to verify what your rate plan is and what does it offer
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indianenvasion
Posts: 71
Phone Model:
Moto V80 Unlocked, Samsung E105, Nokia 8890 Unlocked
Service Provider:
T-Mobile |
Mon Jan 03, 2005 3:38 am |
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hmm you could do what a sprint customer did in the paper out here in southern california ( strangel the salesmen ) haha just kidding! your bill will be alot higher the 900 bucks... make sure that your plan also has tmobile to tmobile so u and ur gf can talk for free at ANYTIME.
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Nick4597
Posts: 17
Phone Model:
Black Razr
Service Provider:
Cingular |
Thu Jan 06, 2005 5:28 pm |
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Wow, that's a lot of talking. T-Mobile from my understanding starts at 9 and you get 3 days weekends now.
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indianenvasion
Posts: 71
Phone Model:
Moto V80 Unlocked, Samsung E105, Nokia 8890 Unlocked
Service Provider:
T-Mobile |
Thu Jan 06, 2005 10:21 pm |
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you ONLY get the 3 days if u have that one plan... also nights start at 9pm end at 559pm weekends start sat 12am to monday 559am i think
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gluketich
Posts: 21
Phone Model:
Razr
Service Provider:
Cingular |
Fri Jan 07, 2005 8:01 am |
Please post an email addy.
G
| Launch wrote: | | My situation is similar to everyone else's but a little different. When I first got my phone two months ago I was told along with my girlfriend who also got a phone that nights started at seven and weekends started at four. I knew most phone companies start at nine so I thought I was getting a great plan. The first month's bill came and it was two hundred dollars I shrugged it off thinking I went over my minutes. Then the second bill came and it was $908.72!!! When I looked over my bill my nights were starting at nine. When I called to let them know they made a horrible mistake they said their was nothing they could do because no time was written on my contract only on a seperate sheet of paper by the sales man. After arguing for a while and being refused the information I needed to get a hold of corporate I gave up and I'm sure everyone knows how the rest goes. After finding this site I'm convinced this is going to be a battle. I'm not sure how to get a hold of corporate or who else I would need to contact. If someone out their could help me that would be great. Thank you |
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Unidentified
Posts: 6
Phone Model:
Samsung A670
Service Provider:
Verizon |
Fri Jan 07, 2005 7:56 pm |
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wow a lot of bad info in this thread. first of all as far as the overage is concerned... its quite possible that you would get half the overage on your bills, one at least. at the very least some bonus minutes. But i would contact customer relations. you can call tmobile and get the customer relations contact info (fax or mailing). they should give it to you. if they dont ask for a supervisor and they will give it to you. but the simplest way is tmobile.com under the contact info. its the same department. but if you accept half the overage from customer care then that would be the end of disputing it and customer relations may not do anything for you after you accept that to resolve the issue. so contact them first. either way your nights not going to start at 7 and weekneds not at 4. But... give customer relations as much info or documents (formal and informal) as you have. ......... night mins start at 9 and go through 6.59 the next morning. nights do not come with the 3-day weekend plan... you add nights for 9.99 on the 3day weekend plan if you want it
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pkamerman
Posts: 1
Phone Model:
sony ericsson t610 and nokia 6600
Service Provider:
t-mobile |
Sat Jan 08, 2005 3:33 am |
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call t mobile executive customer service at 1-425-378-4000 ask to speak to executive customer service of course the operator is going to give you a hard time. good luck but i suggest you go back to where the person is that told ytou wrong info to sign you up. Good luck
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