| Author |
Message |
tangerineman
Posts: 7
Phone Model:
Sony Ericcson K700
Service Provider:
O2 |
 
Fri Feb 11, 2005 7:02 am |
| ez_rolla wrote: | Well well well - quite pleased overall on this one!
Returned home from work yesterday to find a note from DHL, drove to their depot and picked up a brand new SE S700i, free of charge from O2 themselves! After this I then recieved a call the next morning (on my new S700!) from a member of the senior complaints team offering his apologies and confirming I recieved the new phone.
Additionally, I have just recieved the following email from the Chief Exec...
"Thank you for your email of 4th February 2005.
I am sorry to hear about the difficulties you have had with your phone and can appreciate the frustration this must have caused you.
Nicola Halstead, of my Senior Customer Satisfaction Team, contacted you on 8th February 2005. She has arranged for you to receive the phone of your choice, which I hope you will enjoy.
We aim to provide a high standard of service and I am disappointed that this was not the case with your experience. Nevertheless, I hope the steps we have taken demonstrate that we are committed to customer satisfaction. If you require any further assistance please call Nicola on 0113 388 6159 or contact her by email at nicola.halstead@o2.com.
Thank you for bringing this to my attention.
Yours sincerely,
PETER ERSKINE"
So to sum up, I have got an early upgrade (saving me £80) and they haven't even asked for the K700i back!!
Just goes to show you, if you want something done - GOT STRAIGHT TO THE TOP!
I wish everyone else the very best of luck in getting your K700i problems sorted.
eZ. |
Well done, if all else fails, go to the top and say you're leaving the network...
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