ok... your service needs to be reprovisioned... ( I take care of ATT GSM services)
rather than confusing the rep... call customer care... have 3 way calling removed from your service... wait an hour... call customer care back and have it added again... 3 way calling is a non service impacting feature... that change will trigger a reprogram for your service at the server and it will update your IRDB (intelligent roaming database) that action will enable the entire new cingular network to your service... after the second call ensure the device is left on for 24 hours...you can contact customer care by calling 611
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artybmore Posts: 9
Phone Model: 8125
Service Provider: cingular
Tue Apr 11, 2006 3:29 pm
tyvm.....I'll keep you posted on results
elmo01 Posts: 2341
Phone Model: Samsung SPH-M510
Service Provider: Bell Canada
Tue Apr 11, 2006 3:57 pm
artybmore wrote:
tyvm.....I'll keep you posted on results
no probs... I enjoy keeping people ATT....
steva11 Posts: 1677
Phone Model: w810i/pearl
Service Provider: Rogers
Tue Apr 11, 2006 6:34 pm
310410 is the cingular network. the 410 is mobile network code that is cingular.
HOMAN011 Posts: 1
Mon May 01, 2006 5:36 pm
I bought a motorola slvr and tried all the ways to put in the configuration settings to be able to use the MMS and internet but in the settings area where everybody says to enter the "Gateway IP" address there is no area for that... Can anybody help me out with this...
JOHNHOF Posts: 3
Mon May 01, 2006 6:37 pm
Cingular is providing service for existing AT&T accounts but not supporting the existing AT&T contracts with equipment. My AT&T phone was lost or stolen on April 4 2006. I called Cingular and was told they will not supply another phone. They said my options are to move my phone service for this number to Cingular and buy a new phone or purchase a used AT&T phone wherever I could find one. The problems with switching my service to Cingular is that I have three phones, a compatible Cingular service plan cost more than my current AT&T plan and the Cingular plan is not competitive with other providers I have researched. My AT&T contract is good until Nov. 2006 so they have me at a disadvantage. There is an added grievance to this issue. I found an AT&T compatible phone on Wednesday 4/19/06 as they told me to do. Before I purchased the phone I called Cingular with the ID numbers for the phone and the customer service rep told me the phone will work and that they will send a new sim card out that day. I paid for freight and waited. On Monday 04/24/06 I called to track the shipment. I was told it should arrive no later than Wednesday 04/26/06. I still did not have the phone on the 26th so I called Cingular again. During this call I was told the sim card had not shipped. They said the order was written up wrong. The paperwork was redone and I paid for freight again. On Friday the 28 I called to check. Again I was told the card had not shipped. We reordered the card agian and I was told it would ship that day, Friday the 28th. On Monday 05/01/06 I called to check on the shipment. Once again the card had not shipped. The first two times they charged me for freight but I am supposed to see a full credit on my phone bill. How can Cingular buy my contract but not be required to service my account with quality service and equipment? How can they hold me to my contract but not service the contract unless I pay for a costlier contract. The way Cingular is handling the purchase of AT&T is to strong hand AT&T customers into buying one of their programs.
Thank You,
John Hoffner
carsonsmommy Posts: 5
Mon May 29, 2006 7:36 pm
hnyswtdl wrote:
I'm here to answer any general questions, I work at AT&T (now cingular) and I get to still handle AT&T Customers! (Yay!)
I can answer general questions, but I do have a limit on what I can do (no account specific information!)
I've looked around the posts a little bit, and it seems alot of people are confused, so feel free to email me, and I'll do whatever I can to help!
I hope you can help me since you work for Cingular. I desperately need to know the phone number that is sending text messages to one of my cell phones and also the number that my cell phone is sending text messgaes to. (its my husbands phone, but the account is in my name.) Also, how can I view these messgaes? I would loveto be able to do that, but if nothing else, I need the number that is involved in this much too frequent text message conversation!
Our detailed bill shows all the numbers that we call and get calls from, but not for text messaging.
Thanks in advance!!
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