Hi, I hope somebody can help me out. I was an AT&T customer in WV (which went to Cingular). I then moved to OK (which went to Alltel) and added a second line. The first (primary) is the WV number, the second is an OK number. I have gotten the run around since the merger happened, letters from both providers saying I had to switch to them, etc. Finally I have it to this point: Both Alltel and Cingular will let me switch to them or cancel the contract. Alltel will not let me keep the WV number. Cingular will let me keep the number, but are making me buy a new phone and sign a new 2 year contract. Right now I am 13 months into my 2 yr contract. It is looking like I will be getting transfered back to WV in early 2006 so I really want to keep that number and if I stay I want to keep the OK number. Is there anyway to get two of the phones Cingular has listed for free and not have to sign a new contract without sinking a lot of money into new phones right now?
How can AT&T/Cingular make me purchase a new phone after I already bought one and a phone number for it? If I cancelled my contract early I would have to pay a penalty. It does not seem right, the customers are getting hosed!
Thanks for any help, advise or suggestions I haven't thought of and sorry for the long post!
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elmo01 Posts: 2341
Phone Model: Samsung SPH-M510
Service Provider: Bell Canada
Mon Nov 28, 2005 8:51 am
call customer care and ask if the 2yr contract was signed... if not you cannot be legally held to it... it will have to be adjusted...
jatt92 Posts: 9
Wed Dec 07, 2005 7:05 pm
OK here is one.....i have a big problem.....i went to get ringtones loaded to my fone at my friends house and he did something and locked my phone and now when i put in my sim card it sayz 'contact service provider'........i am useing an unlocked nokia 6010 right now. it sucks. I need help with a motorola t720G and it is an att phone so plz help me
elmo01 Posts: 2341
Phone Model: Samsung SPH-M510
Service Provider: Bell Canada
Mon Dec 12, 2005 9:30 am
jatt92 wrote:
OK here is one.....i have a big problem.....i went to get ringtones loaded to my fone at my friends house and he did something and locked my phone and now when i put in my sim card it sayz 'contact service provider'........i am useing an unlocked nokia 6010 right now. it sucks. I need help with a motorola t720G and it is an att phone so plz help me
without knowing what he done its hard to give direction...did he have your phoen connected to a computer?
jatt92 Posts: 9
Mon Dec 12, 2005 9:53 pm
no, he was trying to download the ringtones an he reset the phone because it wouldnt play them right, he took out the sim, punched some keys and when i put the sim back in it said contact service provider, yeah i know hes a retard but can u help?
elmo01 Posts: 2341
Phone Model: Samsung SPH-M510
Service Provider: Bell Canada
Tue Dec 13, 2005 12:02 pm
jatt92 wrote:
no, he was trying to download the ringtones an he reset the phone because it wouldnt play them right, he took out the sim, punched some keys and when i put the sim back in it said contact service provider, yeah i know hes a retard but can u help?
try a master reset
borra60 Posts: 3
Phone Model: Motorola V551
Service Provider: AT&T
Tue Dec 13, 2005 9:03 pm
Have a question. I am an AT&T customer with corporate sponsorship. I would like to migrate to Cingular but they won't let me re-use my current phone: 5 month old Moto V551. The offer same new one for me to buy! All I want to do is to get 1 new phone and keep my Moto with new 2 year contract.
jatt92 Posts: 9
Tue Dec 13, 2005 11:49 pm
How do i do that?
steva11 Posts: 1677
Phone Model: w810i/pearl
Service Provider: Rogers
Wed Dec 14, 2005 1:23 am
From the stand by screen select Menu, by pressing the left soft key.
Scroll to Settings, and select by pressing the left soft key.
Scroll to Restore factory settings, and select by pressing the left soft key.
Enter current security code and press OK.
Note: Default security code is 12345.
Performing a master reset will reset any personalized settings created. Use with caution.
elmo01 Posts: 2341
Phone Model: Samsung SPH-M510
Service Provider: Bell Canada
Wed Dec 14, 2005 8:31 am
borra60 wrote:
Have a question. I am an AT&T customer with corporate sponsorship. I would like to migrate to Cingular but they won't let me re-use my current phone: 5 month old Moto V551. The offer same new one for me to buy! All I want to do is to get 1 new phone and keep my Moto with new 2 year contract.
take the free phone... unlock the 551 and transfer the sim
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