| Author |
Message |
tsranga
Posts: 2
Phone Model:
Motorola V551, Blackberry 7290
Service Provider:
Cingular |
 
Tue Feb 08, 2005 12:46 am |
I am trying to get Cingular to reverse charges on my bill and it appears that I have reached a dead end with them and I am hoping somone can help me.
On Jan 4,2005, I added my phone no. (which was migrated from ATT in Dec 04) to a new family talk plan to share minutes with my existing Cingular Blackberry plan (data+voice). My Blackberry was on a $39.99 plan (450 min) and this phone is on a $29.99 plan (250 min). The new plan was a $59.99 plan (850 min) with $9.99 for the additional line.
At the time of changing my plan, I was not told by the representative that the change would be effective only on the 2nd Feb and I would not be able to share the minutes until then.
Now I have been charged $75 for minutes over the limit (250 min) on the phone while my blackberry still has about 500 min unused.
I spoke to multiple reps, and according to them, for any "misunderstanding", they will credit 50% of the charges, but not the entire amount. I find this rather peculiar as I have had no problems dealing with my prior cell phone providers.
Is there any recourse for me in this situation?
Thanks.
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Big Wheezy
Posts: 9
Phone Model:
Motorola Razr V3
Service Provider:
Cingular Wireless |
Tue Feb 08, 2005 11:58 am |
| tsranga wrote: | I am trying to get Cingular to reverse charges on my bill and it appears that I have reached a dead end with them and I am hoping somone can help me.
On Jan 4,2005, I added my phone no. (which was migrated from ATT in Dec 04) to a new family talk plan to share minutes with my existing Cingular Blackberry plan (data+voice). My Blackberry was on a $39.99 plan (450 min) and this phone is on a $29.99 plan (250 min). The new plan was a $59.99 plan (850 min) with $9.99 for the additional line.
At the time of changing my plan, I was not told by the representative that the change would be effective only on the 2nd Feb and I would not be able to share the minutes until then.
Now I have been charged $75 for minutes over the limit (250 min) on the phone while my blackberry still has about 500 min unused.
I spoke to multiple reps, and according to them, for any "misunderstanding", they will credit 50% of the charges, but not the entire amount. I find this rather peculiar as I have had no problems dealing with my prior cell phone providers.
Is there any recourse for me in this situation?
Thanks. |
Did you just talk to the CSR that answered the phone? I'd call back and ask for a manager. Sprint was always super linient about that sort of thing, even if it was totally my fault, if i called and said "man i got hammered on this overage, can i change my plan?" "Sure, we'll also deduct the <in some cases 100 dollars> overages off your account so you dont have to pay them" you didn't even have to ASK for them to take the charges off, they offered it up to make you happy. Of course I was also a customer for like 6 years, and i always spent 50-80 a month with them, so they got a pretty good chunk of change.
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tsranga
Posts: 2
Phone Model:
Motorola V551, Blackberry 7290
Service Provider:
Cingular |
Tue Feb 08, 2005 1:41 pm |
Actually, I spoke to 3 CSRS and one manager. All of them gave me the same line - as a courtesy, they'll take 50% off - nothing more..Looks like they've been coached well.
I agree with you that other companies have been good enough to reverse charges - my wife was charged $250 for roaming/LD when she switched from TDMA to GSM for the same no. of minutes without realizing that they put her on a local plan instead of National. She called them to upgrade to a national plan and they retoractively applied the minutes to the new plan. This was after ATT was acquired by Cingular. Go figure!
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Skylar
Posts: 1
Phone Model:
Moto V400
Service Provider:
Cingular |
Mon Feb 14, 2005 10:21 pm |
| tsranga wrote: | Actually, I spoke to 3 CSRS and one manager. All of them gave me the same line - as a courtesy, they'll take 50% off - nothing more..Looks like they've been coached well.
I agree with you that other companies have been good enough to reverse charges - my wife was charged $250 for roaming/LD when she switched from TDMA to GSM for the same no. of minutes without realizing that they put her on a local plan instead of National. She called them to upgrade to a national plan and they retoractively applied the minutes to the new plan. This was after ATT was acquired by Cingular. Go figure! |
Did you ask the rep or did you just trust the rep that they had changed your rate? It is your bill, your money and did you ask or read your statement when you got home??? Maybe if you had just looked at it, to make sure they got it right!
The reason it did not take affect untill Feb 2 is because it is your billing cycle date! If the REP would have changed it that day YOU would have been charged pro rated fee's for all rate plans and all future rate plans, which have been more than the $75 that you are complaining about now.
Then you would have been back in the store fusing about that. And the Rep still would have been wrong.
The real question here is that "Did you ask and did you look at the paper work" when you migrated from ATT.
Yes I think that giving you 50% of the mistake was fair. But we can calculate the bill if it had been change that day
1/2 of the old rate 39.99
1/2 of the old rate 29.99
1/2 of the new rate 59.99
1/2 of the new Family tie 9.99
oh yeh, they bill a month in advance so that would add 59.99 and 9.99 again. Lets see there is a activation fee of $18.00 and taxes
We are now at about $ 160.00 for the first bill, after the migration of the ATT phone, and your complaining about the overage on the correct bill.
PS I forgot , they pro-rate the minutes of the bill to, you would have really been charged overage, IF the rep would have changed your rate that day. 
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Alohanewby
Posts: 15 |
Sat Nov 11, 2006 6:34 pm |
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Dont believe it....call the Cingular HQ at 404-236-6000. Customer Care looks out for their own, and you will get someone that you think is a supervisor, but in the end you will find out you just got sent to collections.
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