| Author |
Message |
Alohanewby
Posts: 15 |
 
Sat Nov 11, 2006 6:39 pm |
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Doesnt matter, they are just going to lie to you anyways.... Call the Company HQ 404-236-6000
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H82typ
Posts: 102
Phone Model:
Moto V180/(RIP) LG CU 400
Service Provider:
The New AT&T |
Sat Nov 11, 2006 8:53 pm |
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Ok, I'm in cs too, just not cel phones. My phone lost internet svc. 2130Friday night. CS doesn't open til 9am, Iam on the phone, we go through all the settings,-no[ G ],no connection, 4 bars of signal strength. CSR contacts Tech who says there are no known outages of GPRS in my area.CSR says its a phone issue, hooks me up w/ warranty. I work nites, went to bed @ 1100, woke up @1730 GPRS works,I'm accessing medianet,Opera Mini v. 2.0 and 3.0beta flawlessly (I'm using 3.0 right now).CSR fault? I dont think so. Diagnostic error-probably, I would like to talk to tech support.>:l Get my new phone Tuesday. This is frustrating. I don't think I need a new phone. No point to this post,really. Just wanted to show sometimes its not the CSRs fault.
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H82typ
Posts: 102
Phone Model:
Moto V180/(RIP) LG CU 400
Service Provider:
The New AT&T |
Sun Nov 12, 2006 10:01 am |
Called them 0900 Sunday, they're closed on Sunday!
Must be nice!
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elmo01
Posts: 2195
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Mon Nov 13, 2006 9:19 am |
| H82typ wrote: | Called them 0900 Sunday, they're closed on Sunday!
Must be nice! |
if you had listened to the whole recording you would have heard the number for the after hours team
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zcewaunt
Posts: 18 |
Tue Nov 21, 2006 1:06 am |
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Some Cingulars are open this Sunday coming.. I know I am working and getting paid lots extra (plus free pizza at lunch!!). Woo hoo.
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elmo01
Posts: 2195
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Tue Nov 21, 2006 4:02 pm |
| zcewaunt wrote: | | Some Cingulars are open this Sunday coming.. I know I am working and getting paid lots extra (plus free pizza at lunch!!). Woo hoo. |
thats a one time only to cover for a big walmart sale
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robertpri
Posts: 6 |
Fri Nov 24, 2006 12:59 pm |
Cingular is a gigantic company with thousands of tech support employees [so they claim]
So, there is no good reason they cannot provide 24/7/365 tech support.
Well, there is one reason: they don't want to.
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tampadelphian
Posts: 407 |
Fri Nov 24, 2006 11:17 pm |
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Nope....it's called "Labor Unions".
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elmo01
Posts: 2195
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Sat Nov 25, 2006 7:56 am |
| robertpri wrote: | Cingular is a gigantic company with thousands of tech support employees [so they claim]
So, there is no good reason they cannot provide 24/7/365 tech support.
Well, there is one reason: they don't want to. |
the support is there... the after hours support team ... they are there for tech support only and to handle lost / stolen phones.. they wont do billing.. if you call listen to the whole recording, at the end you'll hear the number to call
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Shalalala
Posts: 661 |
Mon Nov 27, 2006 10:16 am |
Yup
I've had to call them a lot of the time - they can remove and add features, but billing isn't going to happen.
Also, I would kill someone if I had to come in on a sunday
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