VerizonWireless Corporate Office

Hello Scott

Thank you for the response. First I would like to say (now that I reread my post) it did sound like I was stating that an anonymous rep was messing with my account, but that definitely was not what I meant. typed words.

I am definitely frustrated but not at thinking someone is doing this maliciously or purposely, but more to the fact that these reps keep trying to be overly helpful and everytime one does, my account seems to get messed up due to something I do not want or ask for, if that makes any sense?)

Just for an update now and of course I will update this as it goes along, just to share in the customer service and what if anything is done to rectify mistakes such as these.

I did not receive a call that day from a supervisor. I called back twice after that and left messages for him to call me. He called back then and left a voicemail for me to call him. I called back again and he was in a meeting. I called back 2 days later and one of the reps said she would make sure he got my message. She then called me back that evening and asked if he had returned my call. I told her he had not yet, she seemed concerned and said she would have him call me back.
I don't want to be a nuisance, but did call him back again yesterday as I really need to find out if he is going to assist in any way at all on this issue. I got another rep who was "extremely helpful" and of course needed to know why I wanted to talk to the supervisor, then wanted all of my information again. after we went through that, she told me that he was most likely NOT going to do anything at all about this, as it was simply against Verizon policies. (my thoughts of course, though unspoken were, yet you can change service agreements without the knowledge of the customer and that is okay? but I remained quiet on that) though I was about to blow up when we then go through everything once more AND now I find out that with all of the "helpfulness" that I have received on my accounts that now none of my contracts are in my husbands name at all and since this has happened, I cannot even receive the discount we had through his place of employment now. what the heck? (that is why we switched from nextel in the first place, for the discount) so apparently because of this last bit of unasked for help from some representative. I lost again somehow. clearly here is the newest breakdown:

1. Verizon Representative decided I must have been confused when opening accounts and merged the two separate accounts together as one:

A. Result being I had to pay extra for overage minutes for 1 month as the reps then had to fix it back to what my original order was: 2 separate accounts.

2. "Adding a line for 9.99" Upon calling and adding a line for 9.99 - hence the word "Add" most would know that meant to an existing account I would think, and no I am not saying anything derogatory here, simply was astounded when I find that instead of adding, the helpful rep opened up an entirely new account for us, thinking we wanted another separate account.

A. Had to pay an extra bill for the next month for this new account we opened, though this time we did get an apology for the confusion and they fixed it a lot quicker than the first probelm listed above.

3. Phone is stolen. I call it in to find that somehow the insurance we had added to her phone did not remain on it when the transfer occurred and that Verizon wants to charge me 225.00 for another phone because of this.

A. Still not resolved yet, though I am very unhappy.

4. Now I am also being told that when we merged the accounts, the rep merged them the opposite way? So now the discount we were receiving from my husbands place of employment no longer will apply as his name is not on the top of the account anymore and me, being just a spouse, well I apparently will not qualify and they can not (or will not) switch it back over again.

A. I am close to giving up, I have never felt more "helped" in anything such as this where everytime I am "helped" I end up paying for it.

FYI - this is my 3rd month of dealing with Verizon, I can hardly wait for the upcoming adventures as I still have (if I do not cancel early) quite a term on my contracts, who knows what kind of unrequested help I can receive during this time from these helpful associates. I guess it is all in how you look at it of course, it could be fun if I had time to call them every month to fix things that should never have been changed to begin with.

Whoa.gotta give me a little bit to gestate this one.

To: jennaiyn88

You can switch your phone contract to your husband's phone contact. I switched mine over a year ago from my dad's name. (since I receive a discount) However, be aware that it took me 2 months because each time I spoke to someone and completed the necessary paperwork, something else comes up. I had to constantly call but I did get it switched over. One reason was because when my dad had problems, no one else can call except him - and he doesn't speak english. Verizon isn't very friendly with translators.

Anyways, the only problem with switching over is that your contract will start from the time you switch over to another 2 years (if that's the original contract time). Which means you will be stuck with verizon for a longer period of time. AND you need to make sure that the discount is applied correctly. When I switched over, the dumb Verizon Rep told me that the discount was applied to the $9.99 line instead of the main plan of $69.99. Now who in their right mind would want a discount on the LESS expensive line? You can call customer service and ask them how to switch the plan over to another person. Just make sure you document the person's name and ask to speak to their supervisor if they say no. You will receive a contract to switch names and make sure to put ALL OF THE PHONE NUMBERS down because I got screwed over since I just put the main line down (no one told me I had to put down all the phone numbers). Which is why it took me 2 months to get it to my name.

My current problem with Verizon - aside from the fact that I used to call at least once a month to complain about my bill being wrong or some other item that got screwed up on my plan. A rep from the sales dept (i think) called me one day and said he reviewed my plan and offered to "lower" my current plan by $10. I asked if my contract will be extended. He told me yes, for another 2 years. I told him that I'm not interested b/c I'm not happy with Verizon. He then offered to lower my plan AND keep my contract for a year. I said I'll think about it and asked him to call me back.

Same guy calls me back a day later. Well this time, he introduces himself and then offers to extend my contract for 2 years. I said why the hell are you offering me something different. He goes, well I spoke to someone last time. And I said, YES, you spoke to me. I told him I was unhappy with the fact that he's offering me some thing different this time. And so I said I'm not interested and asked him not to call again. Then I called Customer Service and requested NOT to be contacted again.

Then three days later, I get a call (on a Saturday morning!) again from a different rep who said I get a "free" upgrade. He offered to give me $50 off a new phone purchase. And then asked me if I wanted to extend my plan for 2 years. I gave him an angry lecture asking him why he was calling me when I specifically ask not to be contacted and there was no incentive for me to stay with Verizon. He must've been a first timer b/c he was so shocked he didn't know what to say. I finally got a supervisor on the phone and she told me the last person screwed up and forgot to check the box of not to be contacted and it would take up to 30 days for it to go through. Why the hell does it take 30 days before no one contact me, if that even makes sense.

I wrote a complaint letter to customer service on the website three days ago and haven't received a response yet. Will be sending letters to corporate headquarters. Maybe someone will respond there. I'm looking into Cingular even though I get better reception with Verizon. It isn't worth dealing with the shitty customer service and cingular treats their customer service WAY better - my boyfriend uses cingular. I have until December (sigh). SORRY VERIZON, YOU SCREWED ME OVER ONCE TOO MANY TIMES.

Reading through this chain, I see a number of different addresses for Verizon Corporate HQ's. When I contacted Verizon customer service number they gave me another corporate office address in Alpharetta, Georgia.

My issue is not something I want to advertise on the web just yet, I would like to give Verizon an opportunity to respond or resolve before this potential hotbutton issue hits the web.

Anyone have a good contact address where I can send a letter?

Thanks,
Chris

These are the people and the addresses I found and will be sending a letter to (even though I know they won't read it):

Ivan Seidenberg
Chief Executive Officer
Verizon Communications, Inc.
140 West Street
New York, New York 10036

Lowell C. McAdam
President & CEO
Verizon Wireless - Corporate Office
133 Calkins Road,
Rochester, NY 14623

Last edited by tampadelphian on Fri Apr 06, 2007 4:08 pm, edited 1 time in total

.

actually they wanted to extend my contract, which means i'm giving more money to verizon for the additional two years. sto there isn't any "savings" for me. at my current plan of $100/month, for 2 years that's $2400 I'm giving to Verizon.

even now, i'm trying to end my contract due to additional charges and the supervisor i got won't do it. he's staying he'll refund me the charges, but cannot give me anything in writing. what kind of bullshit is that?

So unless Verizon's paying you to write "positive" things, I don't know how you can agree with a corporation that doesn't believe in giving respect to their customers

Last edited by tampadelphian on Fri Apr 06, 2007 4:08 pm, edited 1 time in total

.

The first call involved extending my contract for an additional two years. So, no that's not "saving" me money in the long run. Although I would save $10, I'll be forking out over $2k in 2 years. I told the customer service rep that I'm not interested unless it doesn't extend my contract.

The next two calls I received did not involve saving me any money. In fact, I was asked if I wanted to extend my current contract for an additional two years. So you tell me how that's "saving" me any money.

And anyways, why is it that after I requested not to be contacted that I receive a sales call? And why did the Supervisor tell me that it would take up to 30 days after she put a notice on my account before Verizon stops contacting me?

This is small potato compared to ALL the problems I had to deal with since the start of my plan. Why should I have to call every month for mistakes made on my bill? As a customer, I shouldn't have to do that. I don't care to "get out" of my contract. I care more about the service (including customer service) I'm paying for and to make sure I receive the proper service I request instead of idiot reps contacting me after i ask them not to.

I'm glad at least YOU'RE happy with Verizon. Then again, working for them, you must know the ropes.

Last edited by tampadelphian on Fri Apr 06, 2007 4:09 pm, edited 1 time in total

.

VerizonWireless Corporate Office

Similar Topics

New Verizon Wireless Cell Phones

Manufacturers Talk

Service Provider Talk

Mobiledia Community