VerizonWireless Corporate Office

Why is it that when people have an issue with a company (more commonly a wireless one) they want to go directly to the CEO or President of that company. Just and FYI for those out of the know. there are several Corporate Verizon locations throughout the country. There is also a customer service number where you can almost always find a resolution. Honestly the CEO of verizon wont be much help to you. Infact. He or She will more than likely appoligze for your inconvience and direct you to the people who can actually fix your problem. Which are usually the people you should have tried to contact in the first place. Most or all of the People in command in the call centers (customer care) have a responsibility to resolve an issue before it reaches a higher level. So with that being said.Get a grip people! Just because you don't get service at your house, or your were mis-billed doesn't mean you have to speak to the founder, CEO, President, and Inventor of wireless technology to fix it. If you are unsuccessful on the first attempt.keep trying. Different people have different levels of knowledge and customer service skills in every company. Something that one person cant fix may be resolved by someone else. Work your way up. Handle it through normal means and stay calm! Usually if you. are the people you deal with in fixing your problem will be more helpful. Think about this.If a soldier in the army is underpaid on a paycheck, would it logical for him to write a letter to the president?

I was deployed to Iraq in September of 2005, and sent Verizon a letter from my command stating that i was leaving the county. I spoke to my wife a couple of month after arriving in Iraq and she told me that I had recieved a letter from Verizon Wireless stating that I owed over $1000. I asked he to call and try to get the charges taken care of for me since I was deployed. When I called her back a few day later she told me that Verizon would not speak to her since her name was not on the account. I then asked my mother, who had a general power of attorney, to call and the gave her the same run around. When I finally returned from Iraq I called Verizon and make the necessary payments, which they also would not allow my wife or mother to do. I then took steps to contact someone about this hassle. After a couple more mohts I realized that this cell phone bill was posted on my credit report, which goes against the soldiers sailors relief act. I tried on multiple occassions to get the negative mark removed from my credit to no avail. It took me quoting the relief act before they finally agreed to remove it from my credit report.

After all of this I contact the Better Business Bureu and they made contact with Verizon Wireless. I finally spoke to someone who said that he was from the corporate office. His name was Phillip. I still have the a-mail conversations that we had agreeing to refund the termination fees and late fees that were charged. This was in October of 2006. I still have not recieved a dime of that.

WHERE IS MY MONEY?!

Try contacting the CEO Lowell McAdam using a google search; it should be the first link. There is also a link to email him on verizonwireless but I am new and cannot link yet. He is listed under executive profiles.

A company with 65+ million customers, how many requests are there to speak to the president/CEO/founder of VZW? Every valid issue is important and should be resolved in a timely manner, but taking something too personally and blaming the person 10 floors up for the mistake that customer service may have made doesn't help, it just exacerbates the situation. I have a feeling your $500 issue could have been resolved a while back (if valid), it just takes patience and understanding and perhaps a separate representative handling the issue. But getting a lawyer (which I'm guessing costs more than $500 for his service) and going through another system run-around is a bit much. Unfortunately people will go through that or more sometimes for a whole lot less in the outcome, simply because they believe that's how business should run. There is a hierarchy of teams for assistance for a purpose, but principle matters more than money right?

I always try the proper channels first. Often the customer service people have limited ability in what they can do and getting connected to some who can actually do something is often difficult. After two or three tries I go corporate. I just called Verizon Wireless Corporate office so I will have to wait and see if I get any results from them but I have from oterh companies.

After trying, unsuccessfully, to get some issues resolved through customer service I have gotten results quickly be calling the Presidents/CEOs of several companies. Time Warner Cable Central NY, UPS, Lowes, two regional banks.

My view is that I should not be inconvenienced at all for a company's mistake. I try going through customer service first. I sent email to the CEO of UPS and got a call from his office within an hour.

These people make a lot of money and if the staff at the bottom is incompetent or have their hands tied they should be aware of it.

The customer comes first.

Dave

VerizonWireless Corporate Office

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