| Author |
Message |
awanvil
Posts: 3 |
 
Wed Apr 06, 2005 4:50 pm |
My family has 3 different Cingular phones and I an interesting problem. The phones are a V600,V400, and SamsungX427. I can be setting in a location that is well with in a normal Cingular area. The V400 and X427 both with say Cingular but my V600 will show Cingular Extended.
I have called customer service and of course they are no help. Does any one have any ideas.
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JCMyersIV
Posts: 122
Phone Model:
V635 & BB 7290
Service Provider:
Cingular |
Wed Apr 06, 2005 10:31 pm |
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Was the V600 a X T-Mo phone?
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elmo01
Posts: 2186
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Thu Apr 07, 2005 9:34 am |
| awanvil wrote: | My family has 3 different Cingular phones and I an interesting problem. The phones are a V600,V400, and SamsungX427. I can be setting in a location that is well with in a normal Cingular area. The V400 and X427 both with say Cingular but my V600 will show Cingular Extended.
I have called customer service and of course they are no help. Does any one have any ideas. |
alfa tag meanings... the readers digest version
Cingular Wireless... tower that is integrated into the new company network
Cingular...tower is a cingular network tower (non integrated) former (old) cingular
cingular/att... tower is in the process of being integrated into cingular network
att wireless... non integrated tower former ATT
cingular extended.... tower belongs to another company that cingular has a roaming agreement with
it is quite possible to have 5 phones side by side and have 5 different alfa tags... pending on the available networks and proximity to towers
as long as you are inside your home calling area the alfa tag really means nothing as far as billing goes
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TexasCSR
Posts: 327
Phone Model:
V600, V551, Nokia 6820
Service Provider:
AT&T/Cingular/T
mobile |
Sat Apr 09, 2005 2:32 am |
Cingular Extend means you're on a tower that doesn't belong to Cingular, but has a roaming agreement with. If you have a National Plan you will never pay roaming anywhere in the US. (Due to the partnerships)
If you want the alpha tag to say Cingular, it's a simple process that requires you to access your network settings.
Just search for available networks thru the menu's on your phone. It'll take about 10 seconds and bring up a list of networks. It'll usually bring up 3. Cingular, Cingular Wireless and Tmobile. Select one of those.
If you have Cingular Extend and are in the same household as one of your other phones with Cingular....powercycle both phones. Chances are you are still connected to a tower outside of your area and the HLR hasn't switched you to the tower closest yet.
PM me if you have any questions.
Your Neighborhood Cingular CSR
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duceduc
Posts: 2122
Phone Model:
iPhone Unlocked
Service Provider:
Cingular - Extended |
Sat Apr 09, 2005 2:42 am |
VictoRR:
Thank you for introducing yourself as a CSR. I am sure you will be swapped with questions. 
As you may know, posting your email address may result from spider spaming your inbox. We do not recommend you posting your email address and suggest you enable your email under profile setting instead.
In addition, PM feature has been disabled. No words of when it will be back. Once again, thank you and welcome.......
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TexasCSR
Posts: 327
Phone Model:
V600, V551, Nokia 6820
Service Provider:
AT&T/Cingular/T
mobile |
Sat Apr 09, 2005 3:57 am |
I did choose to hide my email address therefore I don't believe it will show, if I am wrong...i'll correct it.
Yes I am a CSR, and i'd be glad to answer any questions to the best of my ability. I don't get paid for questions I answer outside of work so my opinion and advice may not suit myself as a rep or you to the best. Do not let this reflect on the company.
I am here to help out in ways I can. Best I can suggest is that you call into Customer Care if any questions arise. 1-800-331-0500 or the usual 611.
If there's anything I can suggest best....Use your * services.
*646#
*225#
*HELP for Roadside Assistance
Signing your account up on www.cingular.com for online support and management goes a LONGGGGG way too and could cut down on your time on hold with Care.
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