My problem with T-Mobile! Help Me!

I got T-Mobile back in December of '04. The first two weeks was perfect. I got good range and could talk anywhere. Then, all of a sudden, I began to get a lot of dropped calls. I couldn't even talk inside my apt. anymore. And I was SUPPOSED to be in a "great" coverage area. So, I called T-Mobile and explained my problem. They said they would look into it and they would get back to me. They never got back to and I don't think they ever looked into it. So, I called again and I told them off. So, they gave me an extra 10 bucks off of my account. They said they would "really" look into it and get back to me. This took place in January. They didn't get back to me until February. And it was via a text message. This is what it said: "We are going to be upgrading your coverage area within the next 6 months." 6 months!!!
I don't get it because I was supposed to be in a "great" coverage area. I have to leave my apt. complex and go about a mile away just so that I could use my phone and get coverage. I want to cancel my contract without paying the 200 dollars to do so because I don't think I need to pay that if I'm not in a good coverage area anymore. Aren't I right? So should I just do that? Any kind of tips or advice will help. I hate T-Mobile and I suggest to anyone that I thinking about changing to T-Mobile to reconsider. T-Mobile isn't all that...

I'm truly sorry that you're having problems. Even though it may sound like a stretch.... it might be a problem with the handset (even perhaps the sim card) as opposed to the network. Here's a suggestion, if you don't mind. You might want to call T-Mobile and request a 'handset exchange' and just mention the problem to them. Also, if you know of anyone that uses T-Mobile, ask them if wouldn't mind swapping out phones for a day or two and see if the problem persists. Please try these first before you cancel. I'd be interested to see if any of this works, okay?

Regards,

Wayne

Hey Wayne,

Glad you responded, I get alittle nervous with those kind of problems, cause it kind of dumbfounds me!! Special when it is ok and then not, don't get it! Plus it is hard to tell sometimes cause some people never/ever turn off the phone, etc.. which can make a difference... Have a good one!

Tex:

Excellent point!!! In fact, there have even been times when I've lost signal in my bedroom inside my apartment, and only after refreshing my place in the network (as you said.... by 'power cycling' on & off) did I get the signal again.

T-Mobile Tech Dept. recommends to power cycle at least once a day. Glad you mentioned it.

Regards,

Wayne

The coverage can be checked this is usually the case when someone who use to have good coverage and then it stops does, when entering your physical address the coverage type is given great (what you want), good (probably outside not inside) fair and no coverage

If in fact the coverage is great and you’re having problems there’s probably a known issue in your area such as a service impairment or a site down if you were told that improvements will be made in six months more than likely it will be and the option for you is to lower the rate plan until the contract ends but of course the coverage will improve, but I understand if you want to cancel the service, you can lower your rate plan to the Basic 19.99 60/500 that’s only 60 whenever minutes a month and 500 on the weekends overage is at .45 per minute.

I would highly recommend that you use this as a lesson to check the coverage first and foremost, not just where you live, but where you work, your summer home your winter home (smile) you get the idea find out what is considered with that service provider to be the best service as you now know once you sign on the dotted line and the trial period is up you’re in it until the contract is over otherwise you pay the penalty

D,

In regards to what sm8ckd0wn1 wrote, I have seen/heard myself of the problem.. If service is ok for 6 mo's then not, more than likely (I dont know what it is!!) Usually there is not anything on the ICM that can explain it away...especially when it goes on for months..... Sorry, not the 1st time I have heard of it or seen it.

If you have good servie for a short time and then it goes bad, it would likely be the equipment. While perhaps not as bad, do you have issues elsewhere? Are the problems happening in multiple places?. If you do have probelems in other places and appears to be with no rhyme or reason, it's most leikely your phone.

drastic coverage changes like that don't come easy. many things could create that change such as a competing carrier change in bandwidth or the same for your carrier. possibly t-mobile was in excess of its license and had to adjust the spread. in any case, these aren't things that happen very often and when your in a good area, it usually stays.

the onoy time it tends to change if your area is increasing in cellular traffic. usually this a gradual change the is earmarked with a developing increase in phone issues in that area and isn't something that changes in a snap.

it sounds like the phone, call tech support and have a talk.

Some crazy s*#t happened to me last week. My apt. complex has been experiencing some robberies the last few months. And last week as I came home late at night, I almost got jumped by 4 people. They asked me for my wallet. One had a knife, so I had to just do it. And then they ran with my wallet and my credit cards and over 80 bucks in cash. And then I tried to call 911. And guess what! NO COVERAGE!!! Since these guys were on foot, if I called 911 right there, the cops might have had a chance in getting them. But since T-Mobile sucks, I got no coverage. And I had to run to the pay phone which was all the way on the other side of the complex (and my apt complex is huge!). I wasted over 5 mins right there.

I've already complained to T-mobile citing my safety as a huge issue. I can't even call 911 where I live? What the hell???!!! And they still won't let me get out of the contract free of charge. They want me to pay the 200 bucks. But I don't think I should pay that because I get no coverage in my area. A friend of mine told me to take my case to the FCC. What do any of you think? Any recommendations???

And the problem DEFINITELY is not my phone. I have two friends that live in my apt. complex and both have T-Mobile and both experience the same problems as me. And they both have different phones. But they're EXTREMELY lucky, cuz this is their last month and they don't have to put up with T-mobile anymore.

I turn my phone off every night. And I have tried turning my phone off once i get inside my apt. and then turning it back on while inside. It is hopeless.

sm8ckd0wn1
In spite of other responses, I will tell you I have heard of similiar situations and I do not believe it is the handset itself..though I do admire JSS and Samsung's knowledge..
Don't really know what to tell you, but I am sorry to hear about what happened to you... By the way, do you ever turn your handset off, at least 1-2 x a day for a minute?

My problem with T-Mobile! Help Me!

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