| Author |
Message |
TexasCSR
Posts: 327
Phone Model:
V600, V551, Nokia 6820
Service Provider:
AT&T/Cingular/T
mobile |
 
Fri Apr 15, 2005 12:46 am |
Sometimes I do mistake this forum for the Lounge.
No, when customers call in, I have the most respect for them. My goal has been and always will be one call resolution.
If I have to contact other departments or even transfer the customer somewhere, I assure them what our goal is. There should never be a 2nd call in for the same issue unless it's technical related.
Though I may cut loose a little here, I am all work when it comes to someone calling in with an issue.
Back to what the forum is originally intended though. Less side talk here and more in the Lounge.
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Colleene
Posts: 62
Phone Model:
sony ericsson z500a
Service Provider:
cingular |
Fri Apr 15, 2005 10:10 am |
Take a look at when most of us joined. Personally, I just found the site a couple of days ago, and I'm enjoying being able to vent some of the frustration I've built up. I'm sure it's the same for most of the other reps too. It's a NRE thing, I think. I'm sure we'll settle down in a bit.
Speaking of those frustrations, know what I had yesterday? C on a sh pp, mad cuz she got roam chg's in Miami & Bahamas!
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mr_incredible
Posts: 36
Phone Model:
Nokia 2260
Service Provider:
AT&T/Cingular |
Fri Apr 15, 2005 4:17 pm |
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NCCS here, former blue-to-orange and fresh outta CSE training, was damn near a TDMA expert but dont know GSM from a hole in the wall
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TexasCSR
Posts: 327
Phone Model:
V600, V551, Nokia 6820
Service Provider:
AT&T/Cingular/T
mobile |
Fri Apr 15, 2005 4:44 pm |
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I went from a Blue CSR to a CSE (Orange Rep) in Jan. Our center in Texas was converted fully to Orange by the end of Feb. I've always been a GSM rep.
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elmo01
Posts: 2221
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Sat Apr 16, 2005 10:35 am |
| mr_incredible wrote: | | NCCS here, former blue-to-orange and fresh outta CSE training, was damn near a TDMA expert but dont know GSM from a hole in the wall |
same for me when I got "converted"
I went 3g about 18 months ago... I'm dual tasked so I keep my fingers in each pie...
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TexasCSR
Posts: 327
Phone Model:
V600, V551, Nokia 6820
Service Provider:
AT&T/Cingular/T
mobile |
Sat Apr 16, 2005 4:30 pm |
| elmo01 wrote: | | mr_incredible wrote: | | NCCS here, former blue-to-orange and fresh outta CSE training, was damn near a TDMA expert but dont know GSM from a hole in the wall |
same for me when I got "converted"
I went 3g about 18 months ago... I'm dual tasked so I keep my fingers in each pie... |
I always keep my bigger finger in the applie pie.
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BigRUSS
Posts: 2126
Phone Model:
two cans ( del monte) and some string,
Service Provider:
RussCo |
Thu Apr 21, 2005 11:33 pm |
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hell i went from SST to cse i was lost for like the first 13 days of training , then we started taking calls and it was all like ahhhhhhhhhhh
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f8fbearcat
Posts: 1
Phone Model:
Nokia 6010
Service Provider:
Cingular |
Fri Aug 12, 2005 11:14 pm |
My service rep, at the Stroud Mall in Stroudsburg, PA was wonderful! When I told her this was my first new phone in 9 years, she laughed and made sure I had the phone that was right for me, which turned out to be a Nokia 6010, which I am very pleased with. Its a pre-pay phone. She explained all this cell phone jargon that was new to me and all my other ignorant questions in an informative, pilote manner. Needless to say, I walked out a very happy customer that day. The next day, I couldn't for the life of me figure out how to enter my password for my voicemail and whomever I called was more than happy to help and answer even more of my questions.
I was raised to treat people with respect and I do so to this day, while most do not. I feel bad for the poor rep and tech folks who have to deal with jerks everyday..
Best,
Chris
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BigRUSS
Posts: 2126
Phone Model:
two cans ( del monte) and some string,
Service Provider:
RussCo |
Sat Aug 13, 2005 12:25 am |
wow im shocked an agent actualy recomended a prepaid?????? wow 
| Quote: | | I was raised to treat people with respect and I do so to this day, while most do not. I feel bad for the poor rep and tech folks who have to deal with jerks everyday |
yes some times its all i can do from biteing some heads off
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marie
Posts: 28
Phone Model:
motorola v300
Service Provider:
t-mobile |
Wed Sep 21, 2005 10:22 pm |
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I just deal with stupid customers with subtle, subtle sarcasm. So subtle, it's ninja-like. Or sometimes I just keep asking different probing questions to what the customers wants on purpose, just so they hang up. Hey, they hung up on me, not vice versa! Right? Bwahahaha.
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