Postcards from the other side

Sorry everyone, but I needed to vent real quick:

I'm a Cingular call center rep for the midwest Here are some quick points:

You had 30 days to see if Cingular was right for you. 30. 25 of those days you could have made use of our customer service line to try and get help. Even then, there's an emergency Tech help line for them if you hang on the line after they say they're closed.

"But," you may nag, "I didn't. And now I have to pay a totally unfair $150 fee for cancelling service. No one told me of these things.

"

Oh, someone did. In fact, someone has it on paper or in digital form that you heard/read this and AGREED. It's called a contract. Who reads contracts? Smart people.

And to those who have had bad service: It was one time. Guess what, Bubbles? We all have bad days. Your attitude proves it. "But I'm normally a nice person!"

Hooey. Bull hooey. You get nasty when things upset you. Anybody can be nice when things go their way. A nice person doesn't let that get in the way of still acting polite and rational.

Which reminds me: screaming, yelling, and threating us personally (as reps, not as a company) isn't going to have you treated any better. In fact, most reps roll their eyes and voices go deadpan once they hear that. It's immature to start a conversation off with someone who has known you for all of .5 seconds as if they just took a dump on your favorite dog, singing "How Much is that Doggie in the Window?"

Also realize that most reps for Cingular (at least in the midwest, I haven't talked to many others) are not wireless gurus. Some are (most who post here like elmo arein this number) tech people, and choose to be by doing extra research. So if your Mpx220 starts acting up, don't expect the first guy who answers the phone to know it all. That's why we have our tech crews. Hell, I know some tech folk in my building who don't know their butt from a v551. They certainly don't pay us enough for every rep to want to do a good job, let alone become well-versed in troubleshooting.

Some folks at Cingular don't like their job, and they let it show. Hell, most people in MOST jobs don't like them.

Sorry, just needed to vent about work, is all.

Wow another Rep on the board. Welcome. You'll find yourself getting tons of questions.

I'll PM you later on which center you work for.

Yeah. And you know, I really do enjoy working on phones. I like learning about the tech and everything. But sometimes, people are just nutty.

Anyway.