| Author |
Message |
PGON
Posts: 7
Phone Model:
Samsung E317
Service Provider:
Cingular |
 
Wed Jun 22, 2005 5:16 pm |
| jerrymeza wrote: |  I agree with newgijane, the only thing I got out of switching to Cingular is the rollover, even though I haven't been nearly close to my 450 minutes except once, since I have the phone
I was told everything was gonna be the same, no extra charges, same service, bla bla bla
I have an international plan, so I can call Mexico for 9 cents, lucky for me, I didnt use it before I call to check if it was installed, even though i asked the girl if all my plans were gonna move to the new service.
when I was leaving she was asking me for 40 bucks ( I have 2 lines), I asked why, and was told that it was like an activation charge or something like that. I reminded her that she said there was not gonna be any charges, and I didnt have any money with me, so she said it was ok.
and then the text messages, same problem, with ATT i wasnt charged to receive messages, and instead of 100 a month, it went down to 50, so forget it, Im gonna miss it, but I can live without it, there was another lie, about all my plans remaining the same
customer service, why dont they work nights and weekends?
oh, dont forget, I have a second line, which my cntract says is 19.99 for it, and guess what, my bill just came in and they are charging me 40 for the line with taxes and who knows what else. i rarely use that line, only for emergencyes for the family, so, no internet access, no text messages, so, where are those 10 extra bucks are coming from? I was gonna call them today, but since I'm busy must of the day to try and call them, and since they dont work night and weekends, I'll see what can I do |
Did you check to see if there was an activation fee on your second line, and how did you migrate over if you did this on the blue side they didnt know what cingulars plabn were. Also did you receive a welcome kit I know I did and as a migrated customer I am satisfied thanks to the welcome kit.
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cingularrep1
Posts: 5
Phone Model:
mot v551
Service Provider:
cingular |
Wed Jun 22, 2005 8:52 pm |
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And by the way we do work night and weekends the only day that we are not open is on Sundays, and there is very few holidays that we don't work and those holidays are chrismas and thanksgiving day. And it would be helpful if you would go threw the whole bill to see what the charges are for b.c with Cingular we bill for the days of serv plus month adv plus migration fee of 18.00 for both lines plus state federal taxes, and if there is any other usage chrgs as well (internet, txt)
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BigRUSS
Posts: 2126
Phone Model:
two cans ( del monte) and some string,
Service Provider:
RussCo |
Wed Jun 22, 2005 9:54 pm |
i couldnt agree more dont just call in and say " why is my bill so high" because all we are going to do is open you bill and read it to you, by you reading it b4 you call it will save both you and us alot of time, and probably save you money in the long run,
every time you( a customer) calls in it costs cingular 14 dollars, that in turns reflects on the prices of our plans so think about that when you call in 5/6 time asking the same question and getting the same awnser every thime then getiing pissed because you are wrong
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bemi
Posts: 18 |
Thu Jun 23, 2005 8:20 pm |
Does Cingular charge their customers for failng to send MMS?
My contract is included with 20 MMS/month package. Last month I tried to send some pictures to my emails and there probably cause by weak signal inside my house, errors kept sending back to my phone indicating the message had failed to send. This month, my bill has showed that I've used what it's called "My Wireless Window - Data Transfer" . I swear that Id never bother to use or click on button to get access on the Internet via my cellphone. And to my understanding, this must be that I has been billed by those unsuccessfully sending MMS attempts.
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BugSpray
Posts: 50
Phone Model:
motorola v3 razr black edition
Service Provider:
orange |
Mon Jun 27, 2005 4:09 pm |
You're right, we CSR's can't solve that we get ripped off on text messaging. Who can we complain to that can help?
| Feeple wrote: | Shit, why bother? You've already made up your mind about this service, and your charges. Save both of us (customer and rep) the hassle, and go elsewhere.
First, the $39.99 plan for Cingular is: 450 with Rollover, Unlimited Mobile to Mobile, and 5,000 Nights and Weekends. Okay, you don't like being limited, I can dig it. You also said that you can't get near that amount. So really, the problem is in your head. A plan with 200 daytime minutes is for $29.99.
Second, reps are a joke. Then again, it's funnier that you called a phone jockey that makes on average $10/hour, and expected for them to dazzle you with this reality-busting reason as to why SMS was charged on both ends. There's no button for "Ha, ha. You found us. We won't screw with you anymore." What do you expect from a call center drone? I assume you think us to be wizards, or perhaps mystical elves that can power cellphones through the power of our own flatulence.
Third, usage charges. Those are (and if you let me look over your bill, I can verifiy it) usually things that are charged per use, like SMS, or MMS. They aren't covered in the plan's price. That's why it's called pay per use.
Dropped calls and long hold times are serious complaints, however. Hey, after all, we're Cingular. With an employee base that reaches into the millions, we're damn near perfect, because no one makes mistakes.
To sum up, you won't give the rep tomorrow the chance to be right. Why bother? |
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ESHAR
Posts: 1
Phone Model:
Motorola V600
Service Provider:
Cingular |
Tue Jun 28, 2005 3:10 pm |
This is unbelievable. I have been a CSR. The only really hard part of that job is dealing with people who have not been given what they were promised.
Does your company know that you are posting such brutal language about their customers? Many of you sound as though you are working as you are posting...using language that indicates that you are in the workplace.
Is this true? No wonder none of us can get any decent service from your company.
Your company is the reason for our call. Regardless of the low amount of the wage, they are still paying you, I assume. In 2 months I have had to make 20 calls to cingular, no b/c I "didn't read my bill".
These are the reasons:
Sales people promise non-existant rebates in order to make a sale.
Payments are misapplied
Contact is promised and not made.
This is what you get for your $14 call:
All attempts to speak to a supervisor or evaded
Promised rebates are not honored (3 out of 4 of my rebates were denied)
Customer Service hands 800 #s that just route you right back to them
No one knows if they have received your fax regarding your misappied payment correction, and "we are unable to contact that dept" (how can you be "unable to contact" a department in your own company)
I see very clearly who is stupid, and it is not your customers!!!!
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nt68069
Posts: 1 |
Tue Jun 28, 2005 3:12 pm |
Cingular Huh! Text messaging.
I don't want text message anyone, nor do I want to receive text messages, but that ridiculous outgoing VM message that tells you to press 5 or whatever, to page the person you are trying to call amounts to a text message that I have to pay for. Look, if you can't get me on a phone call it's either because I'm in one of the many Cingular dead spots; my town being one of them, or I don't want to answer your call. So what use is there in paging me?
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