Dissatisfied w/ Cingular!!!!

I guess I just need a place to vent. Since switching over to Cingular from AT&T I have had nothing but problems. I just received this month's bill and I don't understand all the "extra" charges. I got a plan for $39.99 and have yet to pay anywhere near that amount. I'm always getting dropped calls. The text messaging is a joke. You get charged 10 cents for sending a text msg PLUS the person receiving it gets charged 10 cents. So Cingular is making twice the money. I called Cingular and asked them how this was fair when AT&T didn't charge for "received" msgs. I offered the example of having an ex boyfriend who would email me continuously, how would I have any control over who texts me? All she said was she understood my complaint but unfortunately there was nothing that could be done other than disabling my text feature. Their customer service reps are also a joke. None of them seem to know diddly squat about anything that has to do with Cingular. The few times I've called to complain, nobody can give me answers and I'm put on hold for 20-30 minutes at a time and shuffled from one person to the next with the same results till I finally just give up and hang up. What are all these bogus charges on my bill. Like the "usage" charge? If I'm paying a certain amount for my plan then why am I being charged an extra 10 bucks for "using" that plan? When I was with AT&T I had a $39.99 plan which monthly would come out to about $42. with taxes and such. I got 450 anytime minutes plus unlimited nights and weekends. Cingular tried to give me a plan that was close to that for the same amount, turns out the plan was worse. It's 200 anytime minutes plus 5000 nights and weekends. Granted i will probably never use 5000 minutes it's just the point that they "limited" me. I have yet to pay anywhere near $39.99. First bill was $54, second bill is $63. What the heck is going on here? I dread calling them tomorrow because I know they are only gonna give me the run around and is only gonna result in more frustration. I am seriosly, seriously considering paying the early termination fee just to get out of this mess.

Shit, why bother? You've already made up your mind about this service, and your charges. Save both of us (customer and rep) the hassle, and go elsewhere.

First, the $39.99 plan for Cingular is: 450 with Rollover, Unlimited Mobile to Mobile, and 5,000 Nights and Weekends. Okay, you don't like being limited, I can dig it. You also said that you can't get near that amount. So really, the problem is in your head. A plan with 200 daytime minutes is for $29.99.

Second, reps are a joke. Then again, it's funnier that you called a phone jockey that makes on average $10/hour, and expected for them to dazzle you with this reality-busting reason as to why SMS was charged on both ends. There's no button for "Ha, ha. You found us. We won't screw with you anymore." What do you expect from a call center drone? I assume you think us to be wizards, or perhaps mystical elves that can power cellphones through the power of our own flatulence.

Third, usage charges. Those are (and if you let me look over your bill, I can verifiy it) usually things that are charged per use, like SMS, or MMS. They aren't covered in the plan's price. That's why it's called pay per use.

Dropped calls and long hold times are serious complaints, however. Hey, after all, we're Cingular. With an employee base that reaches into the millions, we're damn near perfect, because no one makes mistakes.

To sum up, you won't give the rep tomorrow the chance to be right. Why bother?

Snap!! lol, good post though Feeple , alot of customers think that you can change the way they get billed for the stupidest things and that CC reps dont have a hard job or anything. If you dont like the way you get charged for something then do NOT use it. Simple as that. No offence or anything newgijane but if I was a CC rep for Cingular and I had to take a call about someone threatening to cancel over getting charged for both SMO and SMT I would be like hey, theres the door use it, there is more then one Service provider in the United States.

P.S almost every service provider charges you for sending and then a delivery fee for the other person to receive for both SMS and MMS.

ROFL!!! Feeple strikes again! Newgijane, I just want to say something about what you wrote. If you are on a 39.99 plan and you're getting usage charges of 10 bucks, it means you talked about 475 minutes, or used 100 text messages, or a combination of both. Cingular has packages available to make text messaging more affordable, like 200 fo 4.99 per month. If you're going over your minutes, the next plan up is 600 daytime minutes with unlimited nights and weekends and unlimited mobile to mobile, and it's 10 dollars a month more than what you're paying now. And I third the sentiment: lose the attitude or find the door. Do you seroiusly think you can call a person and throw a temper tantrum like a 3-year old and then demand to get a freebie? I don't reward bad behavior personally.

Alright everyone be nice, no ganging up on people

, but good advise Colleene about upgrading either voice package or text messaging package!

aww Samsung, customers aren't the only ones who need to vent!

lol I know..... trust me! So many Cingular Customer Service reps in this forum you guys need your own section where you can just scream about how bad the customers are, maybe if you ask admin they will create a CS forum for you lol... j/k

I tried making a thread for us, but it's turning into an advice thread. Oh well.

Feeple, I couldn't have said it better myself. Later it gets in the day when it slows down i'll post more rants and raves.

I agree with newgijane, the only thing I got out of switching to Cingular is the rollover, even though I haven't been nearly close to my 450 minutes except once, since I have the phone

I was told everything was gonna be the same, no extra charges, same service, bla bla bla

I have an international plan, so I can call Mexico for 9 cents, lucky for me, I didnt use it before I call to check if it was installed, even though i asked the girl if all my plans were gonna move to the new service.

when I was leaving she was asking me for 40 bucks ( I have 2 lines), I asked why, and was told that it was like an activation charge or something like that. I reminded her that she said there was not gonna be any charges, and I didnt have any money with me, so she said it was ok.

and then the text messages, same problem, with ATT i wasnt charged to receive messages, and instead of 100 a month, it went down to 50, so forget it, Im gonna miss it, but I can live without it, there was another lie, about all my plans remaining the same

customer service, why dont they work nights and weekends?

oh, dont forget, I have a second line, which my cntract says is 19.99 for it, and guess what, my bill just came in and they are charging me 40 for the line with taxes and who knows what else. i rarely use that line, only for emergencyes for the family, so, no internet access, no text messages, so, where are those 10 extra bucks are coming from? I was gonna call them today, but since I'm busy must of the day to try and call them, and since they dont work night and weekends, I'll see what can I do

Dissatisfied w/ Cingular!!!!

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