| Author |
Message |
BigRUSS
Posts: 2103
Phone Model:
two cans ( del monte) and some string,
Service Provider:
RussCo |
 
Mon Oct 24, 2005 10:50 pm |
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i would rather have neiterhe we are tehre to help custs with issues if a cust stated they read the bill and whats to know what certain charges are for im sure i speak for everyone in saying i dont mond that, atleast you read the bill but what i hate is the calls " WHys my bill so high"
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Dork
Posts: 4
Phone Model:
v600
Service Provider:
Cingular |
Wed Dec 28, 2005 5:48 am |
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Read the replies. But does anyone have some sort of a copy on the computer to change the call made/sent? Some sort of template?
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elmo01
Posts: 2202
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Thu Dec 29, 2005 9:43 am |
| Dork wrote: | | Read the replies. But does anyone have some sort of a copy on the computer to change the call made/sent? Some sort of template? |
you have posted the same question 3 times...
I'm still curious... why?
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mr2gobyby
Posts: 35
Phone Model:
AT&T Tilt
Service Provider:
AT&T |
Tue Jan 03, 2006 11:36 am |
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Looks like maybe he had more than one page open and replied on the wrong one...
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craunic
Posts: 2
Phone Model:
Motorola V3 RAZR
Service Provider:
Cingular |
Sat Feb 11, 2006 9:48 pm |
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Now that is enough bashing of we sales folks. We are out here working hard to keep you folks having a job, maintaining customers and adding new ones so a little sympathy for those in the trenches isnt out of order. Cingular has implemented a system called CSS (Cingular Serivice Summary) that is a print out of a bill estimate as well as a walkthrough of voicemail, rate plan, fees and taxes. Yes, there are stores out there who pay only commision to the sheisters they employ, and yes these people should be avoided at all costs. But i do not think the answer is to do it over the phone or internet. I have more complaints in store about that than just about anything else. I am an authorized agent ( the largest in california, i might add) and we are paid hourly plus commision, so yes i would make more if i sold you a phone but it would be better for me to make you happy and have you refer 2 people to me, return business grows business.
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Jadall
Posts: 389
Phone Model:
Nokia 3300,Nokia n-gage, SEt290a
Service Provider:
Cingular |
Sun Feb 12, 2006 12:19 am |
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The stupidest thing i've ever heard a sales rep i my dept can sell 500 phones in a month but if his call to sale ratio is really bad he doesn't get paid anything so i see a lot of calls come in "i called to ask about phones and i got these (yes i've seen this before) 4-5 phones in the mail. wtf is going on. " and you are all recommending not going to a store so try your luck. hope you get lucky going to a store or on the phone.
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Cingularity
Posts: 22
Phone Model:
SonyEricsson S710a
Service Provider:
The Largest One |
Wed Mar 01, 2006 4:33 am |
| craunic wrote: | | Now that is enough bashing of we sales folks. We are out here working hard to keep you folks having a job, maintaining customers and adding new ones so a little sympathy for those in the trenches isnt out of order. Cingular has implemented a system called CSS (Cingular Serivice Summary) that is a print out of a bill estimate as well as a walkthrough of voicemail, rate plan, fees and taxes. Yes, there are stores out there who pay only commision to the sheisters they employ, and yes these people should be avoided at all costs. But i do not think the answer is to do it over the phone or internet. I have more complaints in store about that than just about anything else. I am an authorized agent ( the largest in california, i might add) and we are paid hourly plus commision, so yes i would make more if i sold you a phone but it would be better for me to make you happy and have you refer 2 people to me, return business grows business. |
The CSS is a good and bad thing. I have seen where the CSS show's the secondary lines billed at the full rate plan instead of the $9.99 fee. In that case, it is up to the Sales Rep to explain what the customer will see on their bill.
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mak585
Posts: 1 |
Mon Mar 13, 2006 11:34 am |
Ha...I READ my bill, that is why I know Cingular is a joke.
PS..where do the CSR's get their training???
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elmo01
Posts: 2202
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Mon Mar 13, 2006 12:09 pm |
its good to know you can read...
so... why not let us in on the joke?
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thespecialist
Posts: 19
Phone Model:
Sony Ericsson W600i
Service Provider:
Rogers |
Mon Apr 17, 2006 12:35 am |
| mak585 wrote: | Ha...I READ my bill, that is why I know Cingular is a joke.
PS..where do the CSR's get their training??? |
So whats the joke? In case you people havent figured it out yet let me spit a lil atcha.
Cingular while not having the best cust service, pwns every other provider just on network size and strength alone. But if you want to get into specifics we can.
Mobile to Mobile calling with cingular, included free of charge with any new rollover plan , allows you to call any of our 52 million customers and never pay a cent for airtime...ever. now u can add together our two closest competitors customer base together and not have that many people.
Rollover minutes are a Cingular exclusive, that allows you to keep unused minutes from previous months for an unheard of 12 consecutive months. NO other provider can even come close to touchin that.
No Roaming No long distance. Ever. Unlike every other provider who advertise the feature, We are the only ones to truly provide it. Off network, on network it matters not one bit. No other company can even claim that one.
Our features do NOT require you to be on network for them to work. *coughINcough* or any other mobile-mobile for that matter........
So i mean really, in light off all that , where's the joke?
Maybe on our competitors. All we really need to do now is work on our CC a little. The way things keep goin we'll be number one soon enough.
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