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mr_incredible
Posts: 36
Phone Model:
Nokia 2260
Service Provider:
AT&T/Cingular |
 
Sat Apr 16, 2005 3:00 pm |
As a Customer Care Rep, I know firsthand that hundreds of customers a day have issues with their bills. I personally get call after call after call about why a customer's balance is so high. Though these calls usually end peacefully, they may actually be preventable, leading to a much more enjoyable experience for the customer. After a long and thorough investigation, i've found the secrets of the Cingular Wireless billing system. I could get myself fired for divulging this hidden treasure, but its well worth the risk. This is top-secret, high-level proprietary information, so only read the next line if you really want to know the key to understanding your Cingular bill...
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READ YOUR DAMN BILL!!!! 
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Yes, I know it sounds simple and all too easy, but it actually works. And while it may seem a disservice by Cingular to force customers to actually read through their bill, in the end its worth the hassle. Studies show that 9 out of 10 customers have a better understanding of their balance after "opening their damn eyes and reading the f@!#ing charges" (Customer Reports, December 2004). It also makes the rep's job easier, enabling them to answer questions about a specific charge rather than run down the whole bill, taxes and all...and yes, there taxes, as I mentioned in a previous post.
If anyone would like more surprising, yet insightful information such as this, please feel free to reply to this post.
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Bjoern
Posts: 3615
Phone Model:
Nokia E61
Service Provider:
o2 Germany |
Tue Apr 19, 2005 3:39 am |
I would like to see a demo-bill...
I know how the german bills look like, but I've no idea how US bills look like...
I can't imagine it is that difficult that many people do have problems.
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Samsung
Posts: 3141
Phone Model:
Motorola RAZR2 V8 |
Tue Apr 19, 2005 6:21 am |
Wish Granted  CINGULAR BILL , T-MOBILE BILL , ROGERS WIRELESS BILL
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Samsung
Posts: 3141
Phone Model:
Motorola RAZR2 V8 |
Tue Apr 19, 2005 6:45 am |
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Thought I would mix it up with alittle US/Canada bill viewing Bjoern
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Bjoern
Posts: 3615
Phone Model:
Nokia E61
Service Provider:
o2 Germany |
Tue Apr 19, 2005 10:28 am |
Thanks 
Very informative!
My opinion:
T-Mobile is close to a german cellphone bill (maybe because they are a german company?). Easy to understand and not to much confusing information.
I liked the Roger Wireless bill... easy to understand.
Nothing to complain, nothing to praise
Cingular is a bit weird... yes, I can understand these people... but with a bit time it should be easy to understand. Way too much different taxes...
It's easy to get lost in this jungle of figures.
Thank god, german cellphone bills ain't that complicated! 
But once again I'm shocked how expensive text messages are in Germany compared to other countries 
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BigRUSS
Posts: 2105
Phone Model:
two cans ( del monte) and some string,
Service Provider:
RussCo |
Tue Apr 19, 2005 9:07 pm |
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the us bill are layed out like a childrens book people just have to read them b4 calling in
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Samsung
Posts: 3141
Phone Model:
Motorola RAZR2 V8 |
Wed Apr 20, 2005 4:54 am |
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Bjoern, what are they charging you in Germany for text messages??? Canada is 0.15$ (if you pay per use), packages are 2$ for 25 messages or 5$ for 75 (both packages come with 2500 received for free I believe).
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Bjoern
Posts: 3615
Phone Model:
Nokia E61
Service Provider:
o2 Germany |
Wed Apr 20, 2005 10:17 am |
They charge 0,19 Euro (~0,25 US$), 0,39 for a MMS (0,51 US$).
Some provider do offer packages, but not all...
Getting a phone is quite easy and cheap, but they charge alot (you pay for the phone that way...).
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Samsung
Posts: 3141
Phone Model:
Motorola RAZR2 V8 |
Thu Apr 21, 2005 2:34 am |
Ouch! 
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TexasCSR
Posts: 327
Phone Model:
V600, V551, Nokia 6820
Service Provider:
AT&T/Cingular/T
mobile |
Thu Apr 21, 2005 8:51 pm |
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Suckage (insert nifty Yahoo Messenger Smileys Here)
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