What Service Provider do you work for and your position

Cingular wireless (well i work for a company that hires cingular to answer phones for them)

but Purple customer service (former 3g but converted to cing billing system)

converted accts... I feel for ya... I hear its "challenging"

Cingular- Teir2 Tech Support

T-Mobile - Tier II Tech

I am a Business Customer Care Representative For T-Mobile Wireless , I Used To Be a Indirect Dealer For Rogers Wireless(Canada) and I used to Work For Landlline Company (MCI WORLD COM)

To:justinflry

WOOOOO OUTSOURCERS!!!!!!!! HAHA IM IN AN OUTSOURCER! ITs kinda F*cked Working for two companys at once I mean you HAve The OOutsourcing companies Policies and procedures then the contracter in my case contract is T-Mobile

Verizon Wireless Authorized Agent

Sales Rep/CSR

hi im from the UK

i have an interview for a job with t-mobile... here are the details, i believe it involves knowlege of VPN's. just wondering if you guys can give me any inside info..is it to do with the t-zone hotspots ???

Job Overview:
Have you ever wanted to make a difference? Play a role in our Technical Data Multimedia Support for Complex technical data-related products/services and deliver first class customer service.
Main Responsibilities and Opportunities:
WHAT WILL YOU START?
You’ll deliver a best in-class customer service proposition that sets T-Mobile ahead of its competitors, providing specific services to a large multi-channel customer base, dealers and Wholesale & Strategic partners, to delight them, and regularly exceed their expectations.

You’ll ensure the effective management of your functional tasks, so that excellent working relationships are established and divisional goals, objectives, and targets are achieved and exceeded, through resolving customer, supplier, dealer, or partner enquiries effectively and efficiently.

You’ll own and drive the resolution of customer escalations, issues and complaints, to their satisfaction, communicating relevant information to internal/external customers, partners and colleagues and proactively staying abreast of relevant technical, product and service developments
Your Profile:
WHAT MAKES YOU GREAT?

Naturally you have experience in a high-pressure Customer Service environment) in the telecommunications or mobile industry. Your computer literacy and IT qualifications coupled with your proven diagnostic and problem solving skills and strong Customer Relationship Management ability make you great, but what really sets you apart is your strong inter-personal and negotiating skills, able to relate easily and build credibility at all levels.
Have we awoken your interest? Then convince us!

Cingular-Customer Service/TOS

Hi all!

I have an interview to be a rep in the next couple of days. Can anyone give me the 411 on what it is like to work there? Whats management like? How should I dress? How does managment dress? How large is the call center? What products are supported? What would you say is the biggest probelm there? - etc?

Thanks for anything you can tell me,

- Fredie

What Service Provider do you work for and your position

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