Do you enjoy your job within the cell phone industry?
Yes
66%
[ 81 ]
No
14%
[ 18 ]
Neutral
18%
[ 23 ]
Total Votes : 122
Author
Message
elmo01 Posts: 2342
Phone Model: Samsung SPH-M510
Service Provider: Bell Canada
Wed Jul 12, 2006 7:07 am
KingOfCCenters wrote:
Hi all!
I have an interview to be a rep in the next couple of days. Can anyone give me the 411 on what it is like to work there? Whats management like? How should I dress? How does managment dress? How large is the call center? What products are supported? What would you say is the biggest probelm there? - etc?
Thanks for anything you can tell me,
- Fredie
where and for whom?
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KingOfCCenters Posts: 2
Wed Jul 12, 2006 12:50 pm
Don't know yet. So far the agency hasn't sent me a lot of info, she seems as confused as I am. I've asked her the name of the hiring manager, what product I would support, etc and all I get is that she will have to get back to me. All I know is that it is in Kirkland, the interview will be next week & I am guessing it will deal with cell phone customers because I was a rep at a local cell phone company (that was bought out by Cingular) before I moved here.
WebDunce Posts: 182
Sat Jul 15, 2006 7:05 am
I'm a wannabe (read: in training) Cingular CSR (outsourced, though)
Just trying to learn all I can because I've never even owned a cell-phone (still don't have one...really don't need one, either)
WebDunce Posts: 182
Sat Jul 15, 2006 7:07 am
...and if I can get through the first several weeks of live-on-the-floor calls without causing too much trouble due to my lack of know-how...it appears to be a job I shall enjoy.
steva11 Posts: 1677
Phone Model: w810i/pearl
Service Provider: Rogers
Sat Jul 15, 2006 3:07 pm
WebDunce wrote:
...and if I can get through the first several weeks of live-on-the-floor calls without causing too much trouble due to my lack of know-how...it appears to be a job I shall enjoy.
everyone has a lack of know-how thier first week on the floor!
dathmalus Posts: 114
Phone Model: samsung i607, HTC shift
Service Provider: AT&T
Thu Jul 20, 2006 5:10 pm
tier 2 tech
mandiepantz Posts: 39
Fri Jul 21, 2006 2:11 am
my name is amanda, i'm new to the forum. i'm 20, and i work in the springfield, illinois cingular call center. i am in my first week out of transition, so i've been with the company since april 10. i think i'll like this forum, a place we can all bitch and moan, lol.
Last edited by mandiepantz on Fri Jul 21, 2006 2:13 am, edited 1 time in total
mandiepantz Posts: 39
Fri Jul 21, 2006 2:12 am
oh yeah, i'm just regular old customer care. i currently work the 12:15-9:15 shift, which sucks because i used to work 9-6, but at least i still have weekends off
Texan Posts: 229
Phone Model: Moto
Sat Jul 22, 2006 11:38 pm
Hey Samsung,
Are you still around? I couldn't locate any recent post from you...
Ok I am a CSR, I plead the 5th as to the company I work for.. just because.. I truly enjoy helping the customers (except for some of them, ie the constant complainers, over nothing such as my bill is high and it's YOUR fault! The one thing I struggle with daily is having to worry about my "stats" vs helping the person on the other line... If the stats suffer but I totally resolved the problem and left the customer happy, what difference does it make.. So to some customers out there, I will continue to do my best for you no matter what my "STATS" are.. Because if their aren't customers, there is no longer a reason for stats... Have a good one everyone.. It's a tough job, but somebody has to do it..
