Do you enjoy your job within the cell phone industry?
Yes
66%
[ 81 ]
No
14%
[ 18 ]
Neutral
18%
[ 23 ]
Total Votes : 122
Author
Message
xox_lilja_xox Posts: 8
Sat Aug 19, 2006 1:39 am
T-Mobile
~Activations/Consumer Credit/Lead
Nanaimo BC
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Tigress Posts: 192
Phone Model: Moto V360; Blackberry 8100 Pearl
Service Provider: T-Mobile
Mon Aug 21, 2006 3:19 pm
T-Mobile and proud of it
I work in Tier 1 Data Support as a Senior Rep (Basically floor support/1st level sup), but I've also worked in Customer Care, Tier 1 Handset Support and did a brief stint in our Retention Department.
I'm looking to go retail in the next few weeks, I miss the customer facing portion of my job
Last edited by Tigress on Sat Sep 09, 2006 8:06 pm, edited 1 time in total
Shalalala Posts: 658
Sat Aug 26, 2006 5:25 pm
Cingular Wireless
Tier 4
OKC Quail Springs
Had a visit from Stan Sigman a few months ago for the very first time, was during my training for tier 4, got to play with his GOLD RAZR.
Also, we are getting his OU Football in two months because our FCR has been over 60% for the first time in the NE region.
That's right. We own.
nbi rep Posts: 4
Phone Model: i836
Service Provider: Nextel Partners
Sat Sep 09, 2006 7:33 pm
cingular nbi rep
beyer1983 Posts: 63
Phone Model: Moto Krzr, A900, SCP-2400
Service Provider: Sprint
Mon Sep 11, 2006 9:00 pm
sprint sales rep
samsung A900 (for now)
jarmerson Posts: 57
Phone Model: Motorola i850
Service Provider: Nextel
Sat Sep 16, 2006 5:50 pm
Cingular CSR WOOT, or wait, if one more prepaid customer comes through...
Any Sprint/Nextel guys in here???
JARMERSON
i850
beyer1983 Posts: 63
Phone Model: Moto Krzr, A900, SCP-2400
Service Provider: Sprint
Tue Sep 19, 2006 10:11 pm
jarmerson wrote:
Cingular CSR WOOT, or wait, if one more prepaid customer comes through...
Any Sprint/Nextel guys in here???
JARMERSON
i850
yeah im sprint/nextel
jarmerson Posts: 57
Phone Model: Motorola i850
Service Provider: Nextel
Fri Sep 22, 2006 2:12 pm
what dept do you work in? i have some real issues with the cs reps there, lol
if you can I have some inquiries about how to escalate. I can never get past account services...
beyer1983 Posts: 63
Phone Model: Moto Krzr, A900, SCP-2400
Service Provider: Sprint
Fri Sep 22, 2006 4:34 pm
jarmerson wrote:
what dept do you work in? i have some real issues with the cs reps there, lol
if you can I have some inquiries about how to escalate. I can never get past account services...
i work in the sales department......... ummm if you dont mind my asking what exactly is the issue?
jarmerson Posts: 57
Phone Model: Motorola i850
Service Provider: Nextel
Fri Sep 22, 2006 8:31 pm
haha
cs is poopy. I wanted to get a home chrger so i go to retail store and she has non OEM and for 20.00? wtc, so I'm like forget it. she says upgrd and quotes me an i850 for 30.00, I was like right but went along. she couldn't get through to the dept that was gonna get me this 30.00 phone w/ a one year so she told me to come back. I had no phone meanwhile, I came back monday and she ci and then the price chnged to 170.00, i'm like right, btw, it's on sale for free w/ mail in for new cs and 2 yr... anyways. after I got it, i had to call so many times I got real, mad... I negotiated the deal with the agent and it was all crap. when I ci to see about returning it, being escalated to mamnager did not help, she told me the phone had more than 30 min use and I was in a contract and would pay 275 to walk away and it was like, wtc. she was hatefull and rude and did not empathize. should've went with cingular. OH, and word of mouth is worth a million bucks, so when us CSRs go pissing people off, our company, the one paying us, gets the bash. I NEVER want to ci again. So, I want to know how to talk to some real manager and discuss everything. I love Nextel, but the last month has been hell and I am not about to recommend my bf and family upgrade this jan when their contracts are up....
