Do you enjoy your job within the cell phone industry?
Yes
66%
[ 81 ]
No
14%
[ 18 ]
Neutral
18%
[ 23 ]
Total Votes : 122
Author
Message
sprint_sup Posts: 16
Phone Model: Samsung Instinct
Service Provider: Sprint
Wed Jul 30, 2008 8:32 pm
I work with Teleperformance
Sprint Nextel Account
Supervisor on Call (Escalations Team)
Advertisement
Gjazamona Posts: 2
Thu Oct 16, 2008 9:52 pm
Work for T-Mobile
Customer care rep
bgreif Posts: 82
Tue Nov 25, 2008 8:16 pm
Hi I work for at&t Transfer of Service, Excessive Off Network, and Terms and Conditions.
randa0283 Posts: 129
Phone Model: LG Shine (Yeah! I got it back!)
Service Provider: AT&T
Tue Nov 25, 2008 9:01 pm
I know I've posted on here before where I work, but I can't really remember where, so *shrugs* oh well. That's life.
I am formerly an AT&T Business End User Care (BEUC) Specialist (Their term, not mine), but was moved to Small Business Care before my demise at that call center's location.
Now, I'm working for Best Buy Mobile. I deal with a number of different carriers (AT&T, T-Mobile, Sprint, Verizon, Virgin Mobile, Boost Mobile, Cricket, Kajeet, Jitterbug, MetroPCS, Verizon INpulse, T-Mobile FlexPay/No Contract, AT&T GoPhone, and sometimes Alltel and US Cellular [though we don't carry any phones for the last one]), and TONS of phones and accessories. The really sad thing is that we can only provide basic information for the customer (which sucks, IMHO, but I don't make the rules), anything more than that, and we have to refer the customer to a best buy store or to their carrier.
My favorite is dealing with unlocked phones and telling people that the frequency used by the phone isn't compatible with international travel. People try to get away with buying the cheapest phones available, only to find they don't work on the frequencies used by Barbados, or Brazil, or South Africa or where ever they are. *sigh* some people just don't understand.
porsha487 Posts: 45
Phone Model: LG Xenon
Service Provider: ATT
Fri Feb 27, 2009 9:01 am
Hey im new to posting here. I work for ATT warranty dept. Woohoo peoples phones dont work
PDATech Posts: 2
Tue Apr 28, 2009 4:29 am
Working for T-Mobile as both a Tier 2 Blackberry/PDA Tech as well as a Sidekick/DDC Tech (in both queues, grr). Posted a lengthy rant on the T-Mobile forum before noticing the CSR forum.
Now I've got to go to sleep so I can listen to more 14 year olds who can't operate their sidekicks and 50 year olds who can't operate their blackberries tomorrow! Yay!
Seriously though I enjoy my job
Cptech31 Posts: 650
Phone Model: Nokia 6085
Service Provider: AT&T/Cingular
Wed Apr 29, 2009 2:20 pm
PDATech wrote:
Working for T-Mobile as both a Tier 2 Blackberry/PDA Tech as well as a Sidekick/DDC Tech (in both queues, grr). Posted a lengthy rant on the T-Mobile forum before noticing the CSR forum.
Now I've got to go to sleep so I can listen to more 14 year olds who can't operate their sidekicks and 50 year olds who can't operate their blackberries tomorrow! Yay!
Seriously though I enjoy my job
I really do agree with you rant in the t-mobile forum i happen to be a att tier II tech rep my main reant is not the customer that call in it is the care reps that call me no they are not on the devce i have checked everything there is lie one and lie two
heavybreathing Posts: 15
Fri Jul 03, 2009 8:16 am
ATT Warranty Exchange, High End and Business calls.
Some of these bills are $400,000 a MONTH.
Seriously
mark540 Posts: 11
Tue Jul 21, 2009 10:58 pm
I Think work in a cell phone industry is cool
TerryRichards Posts: 1
Thu Jul 30, 2009 12:40 pm
Provider -> Wirefly
At Wirefly, every employee is a CSR.
Position -> Search Manager - involves creating strategies for building quality traffic from creating compelling content, reviews, and other industry news.
