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| Do you enjoy your job within the cell phone industry? |
| Yes |
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67% |
[ 78 ] |
| No |
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13% |
[ 15 ] |
| Neutral |
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19% |
[ 22 ] |
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| Total Votes : 115 |
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| Author |
Message |
Samsung
Posts: 3141
Phone Model:
Motorola RAZR2 V8 |
 
Sat Jul 02, 2005 7:04 am |
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Welcome Monkey
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signalsniper
Posts: 12
Phone Model:
Nokia
Service Provider:
ALL |
Fri Jul 08, 2005 1:33 am |
Work for Cingular-orange in PAC (porting activations center).
The best part of my job is porting in Sprint & Nextel customers (because those companies SUCK!) - of course I don't mind porting in Verizon and T-Mobile, but my interactions with employees from Verizon and T-Mobile are most always pleasant and you can tell that they are well trained in customer service.
The worst part of my job is trying to explain to customers and CSR's working with customers in the CARE billing market, that a new SIM is ALWAYS required in a number change involving a port-in. They always rebut and say they got another PAC rep to change an mdn without having to get a new SIM, why can't I??? Well, the customer's account was in a Telegence market then. We deal with two billing markets (Telegence & CARE) - Telegence was programmed to interact more direct with the switching equipment and has many more options to work with accounts, and CARE is far more inferior) - With Telegence, if a customer's OSP confirms our port request, the mdn assigned to customers equipment can be changed to the ported mdn without need for another SIM - in the CARE market, you're SOL.
Another misconception is migrations from blue to orange - Even in the Telegence market, if the customer was assigned a temporary mdn and wants to migrate their mdn to replace temp, SOL!!! God, I wish this would spread like wildfire amongst the CSRs - no telling how many wasted calls and pissed off customers due to the lack of knowledge!
P.S. For those reps that take learning edge courses ~ never pass off on that sh!t like it's nothing... most reps that are members on this site are pretty dedicated to their jobs, but there are so many more that complain they are not trained well enough to do their jobs. In between calls (if you are that fortunate), take courses and learn from them! They're free and you never know when you'll be doing somebody else's job for them!
SignalSniper
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Samsung
Posts: 3141
Phone Model:
Motorola RAZR2 V8 |
Fri Jul 08, 2005 3:29 am |
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welcome aboard signalsniper
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signalsniper
Posts: 12
Phone Model:
Nokia
Service Provider:
ALL |
Sat Jul 09, 2005 4:11 pm |
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Thank you, thank you...
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canuckCSR
Posts: 39
Phone Model:
Samsung A660
Service Provider:
SaskTel |
Fri Jul 22, 2005 4:25 am |
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Wow - I've asked so many people so many times, and have never been given even THAT info on how care and telegence differ. I work in legacy blue digital - (looks like in a few months ALL blue digital accounts will be transformed into telegence accounts - beware!) and I've done my best to soak up cingular U. If there was one thing I could make happen, would be consolodation of departments. Too many branches, and no one ever seems to know what everyone else does. I try to rock out at what I do (too easy not to!) but the company is not helping. Especially because of the merger - we've got a pile of near-identical departments. And in the end, customers pay the price. When that happens, reps who truly want to earn their paycheque and HELP get the earful. Maybe that's somethong else that should change - a little stricter hiring practice! Too many reps who just don't care about what they do as long as there's a paycheque for minimum effort. None of us make minimum wage, so we should not be giving minimum effort! ...Damn! I'm on a soapbox again!
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Technical Care
Posts: 63
Phone Model:
v300 (yea I know its old school)
Service Provider:
T-Mobile (DURR) |
Sat Aug 27, 2005 12:08 pm |
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I am a T-Mobile Tier 2 technical care represenative. I deal mainly with network problems, but troubleshoot phone problems as well if they happen to come to our queue. I am new but hope to be a valuable asset to the advising team.
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Samsung
Posts: 3141
Phone Model:
Motorola RAZR2 V8 |
Fri Sep 02, 2005 9:18 pm |
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Welcome Tech Care, thanks for your help in the T-Mobile Talk forum
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VZWCellTech
Posts: 1
Phone Model:
LG VX8100
Service Provider:
Verizon Wireless |
Fri Sep 09, 2005 12:57 am |
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I work for Verizon Wireless in Portland, Or. I've been a cell site technician for 10 years now. I started back when analog was your only choice! How things have changed. I'm responsible for 30 sites supporting CDMA 2G, 3G, 1X and now EVDO hi speed data. We run on a lucent platform that provides great flexibility for upgrades and new technologies. This has been a great job and a great company to work for.
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Samsung
Posts: 3141
Phone Model:
Motorola RAZR2 V8 |
Fri Sep 09, 2005 7:46 am |
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Glad to have you aboard VZWCellTech, im sure you will be a great help to the forum.
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kiwifruit
Posts: 22 |
Sun Sep 11, 2005 1:14 am |
I am a Supervisor for Sprint/Nextel Customer Care with an outsourcing company. I believe you know Technical Care, he is my Fiance'. LOL Good Times at our house with each of us working for competitors.  
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