Avoid NEXTEL!

if i remember correctly, when you call and talk to these people, they say "This call is being recorded for quality assurance"... make them review the tape.

it says "This call MAY be recorded for quality assurance"

most are not.

Ok, I have been with Cingular, AT&T (before the merge), Sprint, Verizon, T-Mobile, and now currently Nextel. I have had problems with outrageous charges, poor signals, etc. with ALL of these companies. They all do it and they always will. Sometimes if you find a cool cust. serv. rep. they will take care of your problem. A lot of times they just try to avoid it.

Now, for the first post on here. I went through the same thing with you when I previously had Nextel. I switched to Verizon and they told me no cancellation fee because it was w/in the first 14 days of activation (it's kind of like their trial period). So, I did it and I even had email proof saying that there would be no cancellation fee. What they failed to tell me is that they will charge the $200.00 fee for porting the number. They say it's because I am cancelling the Nextel number from their service (which it wasn't even a Nextel number to begin with). So, yea I got screwed too and now for some reason I am back w/ them! =) Not saying I like them any better....just know a lot of people w/ Sprint and Nextel so it saves minutes.

i had a very similar problem with nextel/sprint. only difference i was not under any contract (having a government account). by 8/05 i had been experiencing dropped calls, not receiving calls, and bad reception in certain areas that i traveled frequently. since it takes forever to speak to a representative, i did not call everytime i expereienced a technical issue. keep that fact in mind.

in 8/05 i asked nextel to add long distance coverage to my account. i was not informed that this initiated a 1-year contract and i had not signed any document stating this.

in 12/05 i signed a 1-yr contract with t mobile because nextel/sprint's service was so bad. i would like to add that i work for a sheriff's office that uses nextel's direct connect extensively to the tune of about 3,000 phones. our office has been experiencing many problems regarding dropped calls and reception and our sheriff has been moving towards getting away from nextel/sprint and going with another carrier. if their service doesn't improve, the move is imminent.

when t-mobile ported out my number, i was sent a bill by nextel saying the i terminated "my contract" early and there would be a $200 fee. that little change to my account caused me to be committed to them until 8/06.

i informed them that i had never had a contract and they told me that by paying the first bill after the change that that constituted my agreement to the contract. i tried to argue the point but to no avail. when i discussed the poor service, they blamed it on the hurricanes that hit - i was not affected by the hurricanes in the area where i live!

when i mentioned that all the poor service started when SPRINT merged with nextel, the rep laughed at me. also this rep talked in a condescending manner regarding the techanical nature of the towers and servers. i am extremely computer literate and technically savvy, i was insulted.

i also asked about recorded conversations and basically i was told this was the representative's word against mine and that there was no proof that i was not told about a contract. you are right about how they notate things on the account. they can put whatever they want and without proof of a recorded conversation, you have nothing to back you up.

i would like to say that the five years that i had nextel before sprint took over, it was great. there was never a problem with dropped call or ignorant reps. STAY AWAY FROM SPRINT.
thank you for reading my opinion.
ellen

Do not fall into the trap of the retention department, do not sign a new contract, and do not start your initial phone plan with Sprint. Avoid them at all costs. The customer service reps at Sprint will lie to you in order to get you off the phone and take money from you. I was recently told that in order to use a credit that I was given in 2006 because I was threatening to cancel, I would have to sign on another 2 years. Okay, so because I didn't use that credit immediately, I had to extend my contract with them. I go ahead and do it after much arguement only to see a bill this morning that misrepresents what the supervisor of the retention department had told me. She said, for my inconveniences, she would give me a phone for $49.99 with another $50.00 credit to my account and waive the shipping and activation fees. So why was my bill statement $134.38?

Today I called to fix this bill, only to be told by one of the reps that it is what it is and I have to pay. So I hang up on him and immediatly call back and choose the Cancel My Plan option on the automated service. I am immediatly transferred to the retention dept. and the lady there cancelled the activation and shipping charges, but told me that I wouldn't receive an additional $50 credit because that credit was added into the phone charges to bring it down to 49.99. So essentially, the supervisor from the previous day just lied to me to get me off the phone and make me pay more money. Guess what--it worked from her part because they did not give it to me. SPRINT LIES--DO NOT USE THEM. By the way, one day I was on the phone for 1 hour and 3 minutes. The second day the first call was 20 minutes because he had to go verify stuff, and the second call was a total of 40 minutes with an over 20 minute wait time. Talk about customer service.

Avoid NEXTEL!

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