| Author |
Message |
Jaman
Posts: 3 |
 
Sun Apr 15, 2007 2:57 pm |
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resolution
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WebDunce
Posts: 181 |
Sun Apr 22, 2007 3:42 am |
ah, resolution, the final "r"
reason, recommendation, resolution
thanks 
--WebDunce (the Ranter)
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julia1086
Posts: 48
Service Provider:
Verizon Wireless |
Fri Apr 27, 2007 6:49 pm |
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reason for a variety of responses? rushed training, too much information, too many changes, push for crt. . . we literally have had to do training while taking calls.
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Cptech31
Posts: 644
Phone Model:
Nokia 6085
Service Provider:
AT&T/Cingular |
Mon Apr 30, 2007 9:00 pm |
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I had a rep call in today to the tech desk stated the customer is complaining about coverage he is a interstate truck driver get bad service on the road and gets good coverage in the citys. I explain that we can not garrenty service on the interstates or in major citys three diffrent ways he asks are you not going to take this call i explain this is not a tech issue he got pissy.
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