Cingular Corporate Headquarters

...at the risk of feeding the obvious troll

New to forum, so pardon my ignorance.

I have a second home (and 5.5ac) on top of Lookout mtn in NE AL. Cellphone coverage is extemely spotty. Cingular is well represented all around; but not in the immediate area.

How could I find out if they were interested in locating a tower on my property or nearby?

Thanks for your assistance.

Thanks for the quick response.

Ok - so I actually have no problem with the WAY customer service at the call center acts. They've always been helpful, and in fact, I have no problem with Cingular in GENERAL - they've always helped me when I've called, they've gone out of their way to do things for me, and they've always given me satisfactory service.

Until now - I have a family talk plan, and the other user on the plan left the country for three months. I have been on the phone with Cingular Customer Service for about an hour a day for FOUR straight days, and I have spoke with five different people. EACH of those people has given me the "final and definitive" answers to my questions - and each final and definitive answer has been DIFFERENT. I now have a young man in London, reponsible for his own phone bill, that has no idea what he's being charged for anything.

TEXT MESSAGING
Initially, I was told there was no plan for texting overseas. Regardless of what text plan he had, he'd be charged invidually for each message - 50 cents in and out. Whomever he was texting in America, however, would not be charged at all except in accordance with their text messaging plan. He had the 3,000 message plan - so we cancelled it - thinking he could send 5 a day and receive 5 a day at $5 a day.

The next day, I was told that it was 50 cents OUT, but only 10 cents in. That worked even better, so that's where we stood.

The NEXT day, I was told that if he had a text message plan, the INCOMING messages would be charged against his plan - and he would be charged 50 cents each for outgoing. So we put him BACK on a plan, the 400 for $9.99, because we really didn't see texting 3000 times.

Moving on to day FOUR - when I had to call them for something random and mentioned the situation, and I get told by ANOTHER person that NOOOOOOOOOOOOOOO...in fact, ALL text messages count against the plan, and NO text messages incur additional charges until they go over the plan, regardless of where in the world the caller is. So why, then, did I drop from the 3000 text messages to the 400? Leave it at the 3000 and let the kid text to his heart's content?

CALLING PLANS

Another dilemma - I'm told that I could pay $5.99 per month for "international roaming discount" which would reduce roaming charges to 99 cents a minute. The total minutes in our plan, I'm told, would not be affected, because he would be getting charged just the 99 cents per minute.

The NEXT day, I'm told no - that's not true - the minutes are STILL subtracted from the plan depending on their usage (mobile to mobile, peak, etc.), AS WELL As being charged 99 center per minute.

I'm also told, by the way, that IN NO WAY is the caller in the US affected other than the same way they would be affected if this young man were in the US - it ONLY affects HIS calls/texts...ours are charged at the same rate they would be charged regardless (so if he calls me, it's mobile to mobile - if he texts me, aas long as it's within my limit, I get charged nothing extra - no international texting charges, no international roaming charges, nothing.

See my confusion? I have a 21 year old kid in London paying his own phone bill with no one to help him out, and we don't even know what he's going to be charged. You don't care if the gallon of milk is $5 or $2, but if the sign says it's $2, and you find out it's $5, you're screwed. This is frustrating, because it's an indicator that Cingular either doesn't train their CSR's well - or doesn't train them in how to get answers properly.

So I called the Atlanta number - and supposedly, someone is going to call me back - and hopefully, they will be able to answer me. But since I have every name of every person I spoke with, I can tell you they will definitely be reversing some charges for me next month.

Firstly I had initially purchased our two phones online, the rokr and the razor well they came and the razor was no good and was immediately malfunctioning so we had to exchange it for another phone and mind you the rep we dealt with informed us that they had many complaints regarding the razor so we opted for a diff phone this time which was more expensive, the phone came and it too was malfunctioning right away so by this time we decided to return the bad phone and not get a replacement online which meant we had to close that line out and go into a store directly and purchase a new phone and line..ok fine we did that no biggie other than the hassle ofcourse and mind you we also had ported our numbers along to Cingular so that number that we had to cancel is no longer available to us since we had to close it-which meant ofcourse contacting everyone that had that number as a contact number and informing them it had been changed but ok.
Next problem came was the first bill, very high and incorrect ofcourse so I had to go through along wait as well as bouncing from one rep to another finally it was corrected and we were assured that wouldnt be a problem anymore , ok..next bill guess what? yep same problem high bill incorrect charges and went through the whole process again to get corrected but it was corrected and again assured it wouldnt happen again-keep in mind folks cingular admitted to having additional charges on our bill that clearly did not belong there on both occasions..the problem was they were continuing to charge for the returned phones and numbers that were no longer ours apparently their systems werent communicating this info or whatever they said but again I was assured that it would not happen again but oh get this I was also informed that they would not credit or correct anymore charges in the future because they had already done so twice over counting this time..my response was excuse me are you telling me that if your system continues to add charges to my account for phone lines that no longer exist and were cancelled within a couple of days of being activated that you will not correct my bill, you will actually expect me to pay for incorrect charges generated by your system (keep in mind this was their explainationas to why it had happened)I want a supervisor please! then the girl proceeded to say um no maa'm I'm just saying that we have already credited your account this much and we just cant keep doing this-well then miss you need to get your billing functions operating correctly and stop adding incorrect charges to my account and we wont have to go through this again right? She then agreed and apologized.
Ok so the bill was finally ok the next cycle and so on but then came another issue, the new number they had given us due to us having to lose the number we ported over was getting so many collections calls for the person who previously had the number-it started to become intollerable and ofcourse was using some of our mintues by answering our phone and trying to explain that we were not the person they were calling for and kept getting told sorry we will update our info to reflect that the number was no longer that ersons number and get taken off the call list but ofcourse it didnt happen so at this point we had to get the number changed again-called cingular and explained the situation that the number they issed to us kept getting harassing collection calls for whoever had the number previously and we wanted it changed, mind you we had been told by the first rep about it that it would not be aprob and it would not cost us since it was not our fault as to why we wanted to change it..second rep gets on the line(the one who could complete this task)and proceeds to say we will be charged 42 bucks to change it, excuse me?then he proceeds to tell me "how do I know the collection calls rent actually for you?" ok so now I am a liar and a person who is trying to avoid paying my bills? I would like to speak to a supervisor please, he refuses to get me a supervisor flat out-says they will only tell you what I said that you have to pay, (also note that the cono we had intaled much more talking and much more rudeness by this guy but Im trying to make it short for you all)by this point Im telling the guy I dont want the supervisor to argue about the charge to change the #, now I want to complain about his behavior over the phone with me-he again refuse to let me speak to a supervisor says there isnt one there and I will have to leave my name and number to get a call back within 4-5 business days.
So I ask for the supes name, his name, and the corp. number -he wont give a corp # but just an address.
he is typing notes as we are speaking and proceeds to speak out what he is typing-"cust called to change number and was informed of charge and wants supervisor to call back to argue about the fee"I say no sir I dont want to talk to the supe about fee, I want to talk to supe about you! rep"ok cust wants to speak to supe to tell how great a job I am doing and to comment on how happy she is with my services" then proceeds to thank me for my gratitude of his excellent cust serv skills! OMG sir not only have you been very rude to me today but now you are being downright sarcastic too.
I proceed to finish my call and keep in mind I work for a law firm and while I am on the line with this guy my co-workers are hearing all this so one of them proceeds to call cingular and gets a super on the line and is telling them about what they hear going on with me and one of their reps..the supe gets on the line with me fixes my prob and doesnt charge a fee for the new number and also looks at my bills and call logs and sees that several calls come up as my own number (by the way was also able to determine that when the collection calls came in they were all 9's and on my bill shows up as my own number and says that is common)so unfortunately they cant trace the number so that they could contact them to complain too. but the supe also deals with the rude rep.(Thanks to the super supe!) by the way at this point we added insurance to the rokr while we had the supe on the line and also paid the current bill due(early)the supe tranfers me to a reg rep to handle that part, ok no prob..a week ago I was checking out my bill it looked like the ins might have been added to the wrong phone so I call to make sure it was o the right phone-nope it was added to the other ne which is a cheap phone..so this rep proceeds to take it off the wrong phone and adds it to the right one..ok no prob and thank goodness nothing happened to the Rokr prior to this which I am greatful for or else we would be screwed.
couple days ago the rokr got accidently dropped and stopped working right-no prob got the ins right!? wrong turns out not only were we offered ins on it and addedins on it but this phone is not insurable according to the ins dpt...what? nope not insurable sorry miss! no way ! why did your comp offer ins for it, why did you guys charge me for ins on it if its not insurable? rep doesnt know why?that shouldnt have happened we were misinformed.so I put up a good arguement and proceed to to ask where this is stipulated in my contract or paperwork, manual anything or any documentation that this phone is not insurable-it isnt! only on cingulars website she tells me is it mentioned as to what phones they dont insure but wait it didnt tell me that it offered me insurance on the site and over the phone. so as a one time courtesy they will exchange my phone for 50 bucks but it will be a refurbished one and they will not insure it any longer so I am basically stuck with a phone that cant be insured- if I had known this I would not have gotten that phone in the first place-why would I want to buy a very expensive phone that cingular is not even willing to insure but will sale.I ask for a super and she says no and that I have to take it up with reg cingular cust service in the meantime she will send out the refurbished phone-ok miss please transfer me to reg cust serv so I can take this up with them to somehow make this rightfor me the customer..transfers me I finally get a guy to agree after several minutes poss about an hours time later to contact ins dpt to try to get them to replace the phone with one that is insurable and cost much less mind you..but ok as long as I can get a phone that is insurable! returns on the line to tell me its tool late, cause they have already begun the process to send me the other one and if I had asked to speak to an ins supe I could have had it changed but too late cause I already ok'd the same phone..wait! I did ask for an ins supe but she told me no I had to take it up with you! too bad so sad for me I guess cause Im stuck getting the same phone!
I am calling the corp # I found on here tomorrow!

The rokr is a cheap phone. i'd suggest just playing out the current model that's coming to you, then upgrade if it breaks later.

when did you order the rokr? did you do it through the cingular website? it hasn't been offered for quite awhile.

Take it from an employee. The corp line will not get anything accomplished for anyone. You will be transferred to a call center.

Cingular Corporate Headquarters

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